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Tier One Jobs in Georgia (NOW HIRING)

Transportation Insight

Tier 1 App Support

Atlanta, GA · On-site

Tier 1 App Support COMPANY STATEMENT: As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic ...

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11 ...

Kforce Technology Staffing

Tier 1 Service Desk

Alpharetta, GA · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Kforce has a client that is seeking a Tier 1 Service Desk in Alpharetta, GA. Overview: We are seeking a customer-focused Service Desk Analyst to join our Technology Support team. This individual will ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Certificate or Diploma from a Technical School plus one year of directly related experience * Excellent interpersonal, verbal, and written skills * Strong problem-solving and analytical thinking ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most ...

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Tier One information

See Georgia salary details

$4

$18

$24

How much do tier one jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for tier one in Georgia is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.91 per hour, depending on experience, location, and employer.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Georgia?

For Tier One jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Georgia look for?

The top searched job categories for Tier One jobs in Georgia are:

Tier One jobs near you
Infographic showing various Tier One job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,194 per year, or $18.8 per hour.

Tier 1 Support Specialist

IMPACT WORKFORCE SOLUTIONS

Fayetteville, GA • On-site

Full-time

Re-posted 9 days ago

Job description

Tier 1 / 2 Support Specialist - Hybrid
Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA)
Full Benefits & Medical
No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company.By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.
We are currently looking for a Tier 1 Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.
Key Responsibilities:
  • Provide technical support for all software applications and systems used. These systems include HRIS, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.
  • Respond to and manage support tickets and queries from staff related to software and hardware.
  • Communicating with our 3rd party IT provider for managing laptops and PCs
  • Deliver Tier 1 and Tier 2 support for approximately 50 users
  • Track technology assets and licensing
  • Set up new workstations, including configuring laptops, monitors, and related hardware.
  • Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
  • Maintain and update documentation for software and hardware setup procedures.
  • Occasionally work with external vendors for troubleshooting and software-related issues or updates.
  • Collaborate with team members to optimize software and hardware setups for improved productivity.
Requirements:
  • Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. PrismHR, Avionte, UKG, Beeline, etc.)
  • Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
  • Strong knowledge of troubleshooting software issues and hardware setup.
  • Experience setting up and configuring workstations for new employees.
  • Good problem-solving skills and the ability to work independently.
  • Excellent communication skills, both written and verbal.
Preferred Qualifications:
  • Associate's degree in computer science or related field/experience in lieu of degree
  • At least 1 year's experience in IT support
  • You have worked with some of the following at an administrative level: PrismHR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, SimplifyVMS, SAP Fieldglass, or anything similar

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

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