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Tier One Jobs in Georgia (NOW HIRING)

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11 ...

Iron Grid Networks

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Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

As an IT Tier 1 Service Desk Technician, you will be the first point of contact for our clients, providing exceptional technical support and customer service. You will assist users in resolving IT ...

Iron Grid Networks

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Service Desk Tier 1

Jefferson, GA · On-site

$35K - $45K/yr

As an IT Tier 1 Service Desk Technician, you will be the first point of contact for our clients, providing exceptional technical support and customer service. You will assist users in resolving IT ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Certificate or Diploma from a Technical School plus one year of directly related experience * Excellent interpersonal, verbal, and written skills * Strong problem-solving and analytical thinking ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

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Tier One information

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$4

$18

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How much do tier one jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier one in Georgia is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.91 per hour, depending on experience, location, and employer.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Georgia?

For Tier One jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Georgia look for?

The top searched job categories for Tier One jobs in Georgia are:

Tier One jobs near you
Infographic showing various Tier One job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,194 per year, or $18.8 per hour.

Tier 1 App Support

Transportation Insight

Atlanta, GA

Full-time

Re-posted 9 days ago

Transportation Insight rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title: Tier 1 App Support
COMPANY STATEMENT:
As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.
Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture, and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities, and ourselves every day.
JOB PURPOSE:
The Tier 1 App Support role is an entry-level role providing support for Enterprise Freight applications.
CRITICAL JOB FUNCTIONS:
  • Triage support requests and issues from users.
  • Define application problem(s)/issues(s) by solving for problems within the system and not symptoms of a situation.
  • Perform basic troubleshooting assessments to reproduce issues and work effectively to the root cause.
  • Review logs for any indication of system errors.
  • Create JIRA card for the product team to prioritize for the developer.
  • Report defects to system developers with specific criteria used to reproduce the defect.
JOB REQUIREMENTS:
  • Associates Degree in Computer Science or similar field
  • Familiar with concepts of ticket management systems (JIRA lt; Pivotal, Kanban, MS TFS)
  • Advanced problem solving/troubleshooting skills
  • Effective verbal and written communication skills
  • Proficient with a mainstream development language C#, JAVA, etc.
  • Basic code troubleshooting and debugging skills
  • Proficient with Git source code repositories
EEOC/ADA STATEMENT:
Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

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