ZipRecruiter

Log In

1

Tier One Jobs in Georgia (NOW HIRING)

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Local Candidates This position is located at DDS ...

TydenBrooks

Metal Assembly 1

Tallapoosa, GA · On-site

Tier 2: staking, bundling, material handling, fusing, 1 marking machine * Tier 3: Tier 1 + Tier 2 and running multiple marking machines QUALIFICATIONS * High school diploma or GED. * 1-2 years of ...

Ardalyst

Cloud Administrator - Tier 2/3

Athens, GA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the service desk queue and escalations from Tier 1 technicians when the Service Desk manager is unavailable. Required Skills/Abilities: * Experience with Entra ID Management, including: * User ...

previous pagenext page

Showing results 21-40

All JobsTier One JobsTier One Jobs in Georgia

Tier One information

See Georgia salary details

$4

$18

$24

How much do tier one jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for tier one in Georgia is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.91 per hour, depending on experience, location, and employer.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Georgia?

For Tier One jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Georgia look for?

The top searched job categories for Tier One jobs in Georgia are:

Tier One jobs near you
Infographic showing various Tier One job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,194 per year, or $18.8 per hour.

IT Technical Support - Tier 1

Pratt Industries

Conyers, GA

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

44th of 119 rated packaging manufacturers

Job description

In this role, he/she will maintain the computer desktop environment by analyzingrequirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order system. He/she will be responsible for the administration and internal support of the Company's PCs, laptops, mobile devices, printers, servers, and related IT equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations.

Responsibilities:
  • Provide work order system support and resolve problems to the end user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT work order system.
  • Monitor the Service Desk for tickets assigned to the queue and process them first in and first out based on priority.
  • Modify configurations, utilities, software default settings, etc., for the local workstation.
  • Utilize and maintain the work order system tracking software.
  • Document internal procedures.
  • Assist with onboarding of new users.
  • Ensure each workstation assigned has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software following internal procedures.
  • Maintained inventory of all equipment, software, and licenses using the internal inventory system.
  • If an issue cannot be resolved in 5 minutes or less, report it to the work order system for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required
  • Provide technical assistance and support for incoming work orders and computer systems, software, and hardware issues.
  • Respond to work orders electronically, in person, or over the phone.
  • Draft training manuals and procedures.
  • Coach computer users on basic Windows setup.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers/users seeking guidance.
  • Inquire to determine the nature of issues.
  • Walk the customer/user through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers/users to ensure the issues have been resolved.
  • Gain feedback from customers/users about computer usage.
  • Run reports to determine recurrent malfunctions.
Requirements:
  • Bachelor's Degree in Information Systems, Business, Communications, or a related field
  • Two years of relevant technical experience

Pratt Industries is America's 5th largest paper and packaging company with more than 10.000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.

What Pratt Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply