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Ticketing Assistant Jobs in Indiana (NOW HIRING)

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

Responsibilities : • Respond to incoming queries from employees via phone, email, or ticketing ... • Assist with onboarding new team members by setting up accounts, configuring devices, and ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

Respond to and resolve client service requests through the MSP ticketing system. * Meet or exceed ... Perform moves, adds, changes, and deletions (MACDs) for client phone systems. * Assist with VOIP ...

Unifi

Airport Customer Service Agent PT - EVV

Evansville, IN · On-site

$14.75 - $19.75/hr

Job Duties : * Assist passengers with a friendly welcome, through arrival and check-in process ... Handle all aspects of ticketing and check-in by operating a computerized system. This includes ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... details. * Assist customers with product navigation, features, workflows, and best practices ... Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

Respond to and resolve client service requests through the MSP ticketing system. * Meet or exceed ... Perform moves, adds, changes, and deletions (MACDs) for client phone systems. * Assist with VOIP ...

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All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Indiana

Ticketing Assistant information

See Indiana salary details

$5

$18

$31

How much do ticketing assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticketing assistant in Indiana is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are the most commonly searched types of Ticketing jobs in Indiana?

The most popular types of Ticketing jobs in Indiana are:

What are popular job titles related to Ticketing Assistant jobs in Indiana?

For Ticketing Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Indiana look for?

The top searched job categories for Ticketing Assistant jobs in Indiana are:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,702 per year, or $18.6 per hour.

Help Desk Analyst L1

Zones, LLC

Indianapolis, IN • On-site

$18 - $24.50/hr

Full-time

Re-posted 14 days ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

62nd of 224 rated it services

Job description

Job Summary:
Zones, LLC is a Global Solution Provider of end-to-end IT solutions, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams.
Responsibilities:
• Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
• Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
• Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
• Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
• Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
• Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
• Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
• Collaborate with global IT teams to ensure consistent service delivery across regions.
Qualifications:
Required:
• 1-3 years of experience in a help desk or IT support role.
• Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
• Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
• Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
• A problem-solving mindset and a passion for delivering excellent customer service.
• Ability to work in a fast-paced, team-oriented environment with a global scope.
Preferred:
• Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
Company:
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Founded in 1986, the company is headquartered in Auburn, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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