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Position Description 

Under the leadership of Chief of Operations, the Care Assessor and operations department will work together to implement comprehensive care plans that meet Pennsylvania State, OLTL, and Blessings4Ever standards of homecare practices and comply with appropriate regulations. The Care Assessor develops and manages consumer plans of care and provides support functions for an assigned caseload of consumers and Personal Care Assistants (PCAs) to ensure delivery of high-quality home care services in accordance with service authorizations and regulatory guidelines.  

Primary Responsibilities:

Care Coordination Responsibilities

• Responsible for consumer customer service, consumer advocacy and consumer retention as it relates to consumer care.
• Scheduling in-person or by telephone service questionnaires and/or wellness visits
• Completing consumer consents and initial service questionnaire either in person or by phone
• Completing wellness visits every 90 days for each consumer
• Documenting all service questionnaires, wellness visits and incident reports in accordance with the Care Coordination policies.
• Building initial service plans, reviewing service plans every 90 days or as needed and making addendums to service plan as needed
• Responsible for reporting suspicion or any acts of physical, verbal or mental abuse to Adult Protective Services (APS).
• Responsible to notify PA DHS - Bureau of Program Integrity regarding any reports of exploitation of consumer services, via email PA DHS Site
• Follows up with incidents as directed by the Operations Manager and in accordance with the Care Coordination policies.
• Attending Care Coordination Meetings
• Attending incident Committee Meetings
• Attending QAPI Meetings
• Attend meetings as needed with department manager to go over progress, consumer updates and review work according to predefined metrics.
• Tracking daily work

Reports:

• Running PROMISe to ensure eligibility of the Consumers (prior to home visits or on a monthly basis)

• Running reports for service plan questionnaires
• Running reports for wellness questionnaires
• Running monthly metrics for the care coordination committee
• Running reports for service plans
• Running reports for incident management

Communication:

• Enter daily communication in HHA for all matters relating to Service Questionnaires, Wellness calls, incident reports and Service plans.
• Daily communication with Eligibility Coordinator to ensure all assessments are scheduled and completed
• Daily communication with the incident management team related to new incidents
• Biweekly communication with the incident management committee
• Weekly communication with the Care Coordination Committee
• Daily communication with the operations manager
• Assist with resolving consumers complaints
• Assist with retention of consumers.

Assist with the develop with new lines of business:

• Private pay
• Home-health

Tuberculosis Control Program

• Responsible for performing PPD skin test, TB blood withdrawal and TB screenings.

Training

• Collaborate with the Operations Manager with the development of new training and training implementation.
• Track and compile data related to employee training.

Interviewing

• Assist with interviewing and enrolling new aides as needed.

This job description is not to be misconstrued to represent an all-inclusive list of duties and/or responsibilities. Management reserves the right to make changes to the job description based on business need at any time, with or without prior notification

Education/Experience Requirements

• Active License Practical Nurse (LPN) degree, Paramedic certification/license
• Associate or Bachelor’s degree in healthcare or related field preferred 
• Registered Vehicle Required
• Two years of homecare or healthcare experience or experience in health care or other service-related industry preferred.

Will Demonstrate the following Skills:

• Basic understanding of medical conditions and terminology
• Ability to maintain a Business Professional conduct including but not limited to following proper professional attire according to the handbook. Scrubs are permitted during Home Visit Days Only.
• Case Management and Organizational Skills
• Strong Communication and Teamwork Skills
• Strong Documentation Skills
• Ability to determine various needs, various stages of need and utilize excellent judgement for each consumer and associated PCAs
• Must possess strong problem-solving skills that will enable you to determine the source of a problem and quickly find an effective solution.
• Must have interpersonal skills including empathy, compassion and strong listening skills
• Must be self-sufficient, able to complete task independently.
• Must be reliable and adhere to time sensitive matters and deadlines.
• Experience working with a diverse population.
• Excellent computer skills in a Microsoft Windows environment and technologically savvy. HHA knowledge preferred.
• Effective oral and written communication.
• Excellent interpersonal and coaching skills.
• Evidence of the practice of a high level of confidentiality

Physical Demands & Environment 

Employee may be required to sit, bend, stoop, use keyboard, see, talk, and hear. May occasionally lift objects of 10 to 25 lbs. 80% of travel required. Field work including but not limited to entering consumers’ homes required. In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

Exclusion from Federal Programs

Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Chief of Staff, if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Blessing 4 Ever Home Care Agency is an Equal Opportunity Employer