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Teleperformance Apple Technical Support Jobs (NOW HIRING)

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Support Apple devices (Mac support). * Travel across Georgia for onsite support as needed (mileage ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Sturtevant, WI / On-Site. Job Role ... Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands ... Proficiency in Apple products and Mac support Knowledge of network connectivity, Wi-Fi ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Raleigh, NC. / On-Site. Job Role: The ... Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Proficiency in Apple products and Mac support. * Knowledge of network connectivity, Wi-Fi ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

Experience with Apple, HP, Lenovo, and Dell products preferred. • Must demonstrate proficiency ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

Experience with Apple, HP, Lenovo, and Dell products preferred. • Must demonstrate proficiency ... Skills Technical support, desktop, computer, apple, hp, lenovo, dell, associates, degree ...

FastTek

Technical Support

Detroit, MI

$37K - $46K/yr

Technical Support #1057937 Position Summary: As a key member of the Technology Division's Field ... Experience with Apple, HP, Lenovo, and Dell products preferred. * Must demonstrate proficiency with ...

Apple

US-Technical Expert

Wauwatosa, WI · On-site

$36K - $45K/yr

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to ... Support customers having Apple product or software issues with care and empathy, using all tools ...

Apple

US-Technical Expert

Anchorage, AK · On-site

$38K - $48K/yr

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to ... Support customers having Apple product or software issues with care and empathy, using all tools ...

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Teleperformance Apple Technical Support information

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How much do teleperformance apple technical support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for teleperformance apple technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Teleperformance Apple Technical Support specialist, and why are they important?

To thrive as a Teleperformance Apple Technical Support specialist, you need strong problem-solving skills, technical troubleshooting abilities, and familiarity with Apple products, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software, ticketing systems, and Apple’s proprietary support tools is often required. Excellent communication, patience, and active listening are vital soft skills for building rapport and resolving customer issues effectively. These skills ensure efficient problem resolution, high customer satisfaction, and uphold the quality standards expected by both Teleperformance and Apple.

What is the difference between Teleperformance Apple Technical Support vs Apple Customer Service Representative?

AspectTeleperformance Apple Technical SupportApple Customer Service Representative
Required CredentialsHigh school diploma, technical knowledge, customer service skillsHigh school diploma, strong communication skills, product knowledge
Work EnvironmentRemote or call center setting, technical troubleshooting focusIn-store or call center, customer interaction and product assistance
Employer & Industry UsageTeleperformance contracts with Apple, tech support industryApple retail stores, AppleCare support centers

Teleperformance Apple Technical Support primarily involves remote troubleshooting and technical assistance for Apple products, often through call centers. In contrast, Apple Customer Service Representatives typically work directly in Apple stores or support centers, focusing on customer service and product guidance. Both roles require strong communication skills and product knowledge but differ mainly in work environment and specific responsibilities.

What does a Teleperformance Apple Technical Support representative do?

A Teleperformance Apple Technical Support representative assists customers with troubleshooting and resolving issues related to Apple products and services. This can include providing support for iPhones, iPads, Macs, Apple IDs, and software like iOS and macOS. Representatives answer customer inquiries via phone, chat, or email, guide users through technical steps, and offer solutions or escalate complex problems when necessary. Their goal is to ensure a positive customer experience while helping users get the most out of their Apple devices.

What are some common challenges faced by Teleperformance Apple Technical Support representatives, and how can they be overcome?

Teleperformance Apple Technical Support representatives often encounter challenges such as troubleshooting complex technical issues remotely, managing high call volumes, and ensuring customer satisfaction while adhering to strict quality standards. To succeed, it's important to actively listen to customers, utilize available resources and knowledge bases, and communicate solutions clearly and patiently. Ongoing training and collaboration with team members can also help representatives stay updated on the latest Apple products and best practices, which improves both efficiency and confidence in resolving customer concerns.
More about Teleperformance Apple Technical Support jobs
What states have the most Teleperformance Apple Technical Support jobs? States with the most job openings for Teleperformance Apple Technical Support jobs include:
What job categories do people searching Teleperformance Apple Technical Support jobs look for? The top searched job categories for Teleperformance Apple Technical Support jobs are:
Teleperformance Apple Technical Support jobs near you

Virtual Technical Support & Sales Representative - Remote TP82220

National Guard Employment Network

Remote

$30K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
*****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****
If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
  • Provide front line, first level, technical assistance for consumers
  • Assist with product recommendations and sales inquiries
  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Resolve technical problems, within a fast paced, customer facing environment
  • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
  • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
  • Demonstrate advanced product knowledge and he ability to solve customer issues.
  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble ticket system for user issues, Data Network, OS issues.
  • Be patient, courteous and friendly with customers at all times.
  • Demonstrate a positive attitude.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments.
  • Abide by and support management directives and adhere to all TP policies.

#LI-Remote
Certificates/Security Clearances/Other
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Additional Qualifications/Responsibilities
What We Prefer
HS Diploma or equivalent
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem solving skills
Ability to work independently and multi-task
Key Competencies:
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 25.0 Mbps
Minimum subscribed upload rate equal or exceeds 10.0 Mbps
ISP must have no packet loss and ping under 30ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet details required
Clean and quiet workspace

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