Teleperformance Apple Technical Support Jobs in Kentucky

Cupertino, California, United States Software and Services

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.The Partner Enablement team within the WW BPR Product Operations group serves as a support entity for the business process and system integration of manufacturing and logistics partners across all of Apple’s Line of Businesses (LOBs). The team works with the business side to develop, maintain, and execute a partner onboarding roadmap that impacts existing and new product lines. Providing this support entails global project management and coordination of efforts across all regions.

As a Program Manager within the WW Business Process Re-Engineering (BPR) Product Operations Team, you will play a meaningful role leading partner enablement and onboarding efforts across all of Apple product lines. This person will contribute to a wide range of activities including leading manufacturing and logistics partner integration projects in coordination with various global and regional teams. These projects contribute to the overall diversification of Apple’s supply chain. In addition, this person will play a critical role in crafting and implementing Apple’s next generation partner integration and collaboration platform

• Managing complex large-scale global projects involving worldwide and regional resources.
• Aligning worldwide and regional teams to ensure onboarding process and technical requirements fulfill the needs of the various global Apple constituencies.
• Working closely with Apple’s technical team to ensure delivery of the designed solution from development to testing to cutover and support.
• You may be called on to enable critical program delivery under pressure for a short window of time to assure the delivery of highly visible cross functional programs.

• Bachelor’s degree in business, Information Technology, Supply Chain, Logistics, Industrial Engineering, or equivalent experience.
• 4+ years experience in supply chain processes in the electronics or related industries - design, manufacturing, logistics, reverse flow.
• Experience in cross-functional portfolio and global program / project management and delivery setting standards, propose policy, and instruct others.
• Experience with enterprise software and integration technologies such as EDI, API, Web-services, FTP, web portals.

• 10 years+ experience working at the intersection of supply chain/logistics and technology coupled with project/program management experience.
• Master’s degree in business (MBA), Information Technology, Supply Chain, Logistics, Industrial Engineering, or related field.
• Experience in managing Asia and India suppliers/partners in an outsourced supply chain model.
• Demonstrated talent to personally deliver large-scale initiatives under pressure with high levels of complexity and ambiguity.
• Ability to operate independently with conviction and drive teams to the right levels of quality in delivery even under pressure.
• Strong communication and presentation skills, additional language fluency.
• Professional Certifications in Project Management (PMP) and/or Supply Chain (CPIM, CSCP, CPSM, SC Pro).
• Ability to align both business and technical teams and proven ability to make and build internal and external relationships.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $114,900 and $211,400, and your base pay will depend on your skills, qualifications, experience, and location.

Learn more about Apple Benefits

• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.
• Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.
• You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.
• Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.