ZipRecruiter

Log In

2

Remote Automotive Technical Support Jobs in Kentucky

Sutherland

Technical Support Engineer

Louisville, KY · Remote

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United States. In this role, you will provide advanced technical support to enterprise customers ...

New

Patientco

Technical Support Specialist

Louisville, KY · On-site +1

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Technical Consultant

Canada, KY · On-site +1

Experience in IT Support or Utility Billing or other financial applications * Experience with ... Remote work and more! About Advanced Utility Systems: Advanced Utility Systems was established in ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

Henkel

On Site Representative Automotive

Louisville, KY · On-site +1

$65K - $75K/yr

Responsible for working with automotive pretreatment systems, automotive sealing and adhesive ... Ensure the rapid resolution of problems and provide technical and product management support across ...

Toloka

Our remote-first team is globally distributed around the world: USA , UK , the Netherlands , Serbia ... Troubleshoot delivery, process, or technical issues in collaboration with support, infrastructure ...

Humana

Technical Product Leader

Louisville, KY · On-site +1

$160K - $185K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Technical Product Leader

Louisville, KY · On-site +1

$160K - $185K/yr

Support vendor evaluations, technology assessments, and implementation projects. Use your skills to ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

next page

Showing results 1-20

All JobsAutomotive Technical Support JobsRemote Automotive Technical Support JobsRemote Automotive Technical Support Jobs in Kentucky

Remote Automotive Technical Support information

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in Kentucky?

For Remote Automotive Technical Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Technical Support jobs in Kentucky look for?

The top searched job categories for Remote Automotive Technical Support jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Automotive Technical Support jobs?

Cities in Kentucky with the most Remote Automotive Technical Support job openings:

Remote Automotive Technical Support jobs near you

Technical Support Engineer

Sutherland

Louisville, KY • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Company Description

We're Sutherland, and we currently are seeking technical support professionals to support a leading cybersecurity client focused on protecting sensitive digital data from theft, loss, and threats.

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United States.

In this role, you will provide advanced technical support to enterprise customers, troubleshoot complex software and system issues, and deliver high-touch customer service. You will manage support cases from initial diagnosis through resolution, including configuration assistance, remote troubleshooting sessions, escalations, and technical documentation.

Job Description
  • Provide technical support to customers, resellers, and partners.
  • Diagnose and resolve complex software, server, networking, and configuration issues.
  • Perform root cause analysis and provide best-practice guidance.
  • Manage support cases to ensure issues are tracked, escalated, and resolved within SLA targets.
  • Host remote troubleshooting sessions with customers.
  • Partner with internal engineering teams on escalated issues.
  • Create and maintain Knowledge Base articles and technical documentation.
  • Participate in a 24/7 on-call rotation as assigned.
Qualifications
  • At least 1 year of Linux experience in a technical support or help desk environment.
  • Knowledge of Linux and/or Windows Server management.
  • Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.
  • Ability to troubleshoot software applications and complex distributed environments.
  • Strong problem-solving, analytical, and root cause analysis skills.
  • Experience using WebEx or similar remote troubleshooting tools.
  • Strong written and verbal communication skills.
  • Ability to work evening and weekend shifts.

We Offer:

  • Medical, dental, and vision benefits
  • EAP and health and wellness programs
  • Generous PTO and Global Flexible Vacation Policy

Work-From-Home Requirements:

Sutherland will provide equipment.

You must have:

  • Minimum internet speeds of 50 Mbps download / 10 Mbps upload
  • A reliable hard-wired internet connection
  • A quiet, secure, distraction-free workspace
    Wireless and satellite internet connections are not compatible with our systems.
Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Apply