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$29K

$93.9K

$160.5K

How much do telecom service delivery jobs pay per year?

As of Jun 6, 2026, the average yearly pay for telecom service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telecom Service Delivery position, and why are they important?

Success in Telecom Service Delivery requires a background in telecommunications or IT, strong project management skills, and a solid understanding of service delivery processes. Familiarity with tools like ticketing systems (e.g., ServiceNow), network management software, and certifications such as ITIL or PMP are highly valued. Exceptional communication, problem-solving, and organizational abilities set top performers apart in this role. These competencies ensure timely and efficient delivery of telecom services, effective coordination between technical teams and clients, and overall customer satisfaction.

What are the typical day-to-day responsibilities of a Telecom Service Delivery professional?

Telecom Service Delivery professionals are responsible for overseeing the implementation and activation of telecom services for clients, ensuring projects are completed efficiently and within set timelines. They coordinate with internal teams such as engineering, provisioning, and support, as well as manage communications with clients to set expectations and update on progress. Daily tasks include tracking project milestones, resolving service delivery issues, preparing status reports, and ensuring adherence to service-level agreements. This role often involves juggling multiple projects simultaneously and leveraging both technical and interpersonal skills to deliver exceptional results.

What is a Telecom Service Delivery job?

A Telecom Service Delivery job involves managing the end-to-end process of delivering telecommunication services to customers. This includes coordinating installations, provisioning network components, ensuring service activation, and troubleshooting issues. Professionals in this role work closely with clients, vendors, and internal teams to meet service level agreements (SLAs) and ensure timely delivery. Strong project management, technical knowledge, and customer service skills are essential for success in this position.

More about Telecom Service Delivery jobs
What are the most commonly searched types of Telecom Service Delivery jobs? The most popular types of Telecom Service Delivery jobs are:
What states have the most Telecom Service Delivery jobs? States with the most job openings for Telecom Service Delivery jobs include:
What job categories do people searching Telecom Service Delivery jobs look for? The top searched job categories for Telecom Service Delivery jobs are:
Telecom Service Delivery jobs near you
Infographic showing various Telecom Service Delivery job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 3% Internship, 19% Full Time, 2% Part Time, 19% Temporary, and 54% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Quality Service Delivery Manager

Quality Service Delivery Manager

Anveta, Inc.

Los Angeles, CA • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Quality Service Delivery Manager Location: Los Angeles, CA (Westwood/Downtown areas) Work Arrangement: Hybrid (4 days onsite per week) Interview Mode: Video Duration: 6 months (40 hours/week) Desired Start Date: May 18 Role Overview This role is responsible for end-to-end service delivery during the design, build, and deployment phases, ensuring that all telecommunications services and infrastructure are delivered on time, on budget, and in compliance with contractual service expectations. In addition, this role owns Quality Assurance and Quality Control (QA/QC) across all deliverables, ensuring that designs, implementations, and documentation meet project standards, contractual obligations, and acceptance criteria. Primary Focus: "Are we delivering the right solution, at the right quality, in alignment with the contract?" Must-Have Skills
  • 10+ years telecom / network service delivery experience
  • Strong knowledge of ITIL / ITSM
  • Strong knowledge of PMI / program delivery frameworks
  • Experience with large-scale infrastructure deployment (multi-site / multi-vendor)
  • Experience in SLA-driven environments
  • Strong QA/QC and technical governance experience
  • Ability to operate in high-pressure, milestone-driven environments
Key Responsibilities A. Service Delivery (Build Phase Ownership)
  • Own delivery of telecommunications services across: WAN (SP2), LAN (SP3), Network Equipment (SP4), Telephony (SP7)
  • Ensure alignment with contractual requirements (Addendum 1 precedence)
  • Manage service delivery plans, milestones, dependencies, and coordination across Service Packages and vendors
  • Provide single point accountability for service delivery outcomes
B. Service Performance & SLA Alignment
  • Define, track, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Ensure delivered solutions meet availability requirements, performance thresholds, and security/compliance standards
C. QA/QC Governance (Critical Function)
  • Establish and enforce Quality Management Plan
  • Define acceptance criteria for all deliverables (HLDs, LLDs, deployments)
  • Ensure traceability to requirements
D. Acceptance & Readiness Assurance
  • Own service acceptance readiness: integration testing, acceptance testing support, venue implementation, and other service delivery evidence/documentation for approvals
  • Ensure deliverables are "contract-safe" with no overcommitment risk in designs or plans
Success Measures
  • On-time delivery of milestones (SPS / VROS)
  • First-pass acceptance of deliverables
  • SLA compliance at handover to operations
  • Minimal rework due to quality gaps
  • Positive Integrator / acceptance feedback

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