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Telecom Service Delivery Jobs in New York (NOW HIRING)

MetTel

Program Manager

Holmdel, NJ

$100K/yr

This role is a client-facing, program-level leader, responsible for end-to-end service delivery performance across the lifecycle of telecom service requests, New Orders, Repair, MACD, Systems ...

New

Miratech

Senior UC Engineer

New York, NY · On-site +1

  • Medical

... delivery, and operational health of enterprise Unified Communications and Collaboration platforms ... Manage relationships and technical coordination with Telecom Service Providers. * Configure ...

Miratech

Senior UC Engineer

New York, NY · On-site

  • Medical

... delivery, and operational health of enterprise Unified Communications and Collaboration platforms ... Manage relationships and technical coordination with Telecom Service Providers. * Configure ...

Miratech

Senior UC Engineer

Manhattan, NY · On-site

  • Medical

... delivery, and operational health of enterprise Unified Communications and Collaboration platforms ... Manage relationships and technical coordination with Telecom Service Providers. * Configure ...

MetTel

Program Manager

Holmdel, NJ · On-site

This role is a client-facing, program-level leader, responsible for end-to-end service delivery performance across the lifecycle of telecom service requests, New Orders, Repair, MACD, Systems ...

New

MetTel

Account Executive - Inside Sales

New York, NY · On-site

$80K/yr

MetTel is a cuttingedge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next-generation systems to meet the challenge of ...

DLA Piper

Sr Specialist, Telecom Practice Group

New York, NY · On-site

$107K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Summary The Senior Specialist, Telecom Practice Group, working in collaboration with and in support ... service delivery. Location This position can sit in our New York, Washington DC, or Boston office ...

Dlapiper

Sr Specialist, Telecom Practice Group

New York, NY · Hybrid

$107K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Summary The Senior Specialist, Telecom Practice Group, working in collaboration with and in support ... service delivery. Location This position can sit in our New York, Washington DC, or Boston office ...

MetTel

Account Executive - Inside Sales

New York, NY · On-site

$80K/yr

MetTel is a cutting-edge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next--generation systems to meet the challenge of ...

MetTel

Account Executive - Inside Sales

New York, NY · On-site

$80K/yr

MetTel is a cutting‐edge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next--‐generation systems to meet the ...

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Telecom Service Delivery information

See New York salary details

$31.7K

$102.8K

$175.6K

How much do telecom service delivery jobs pay per year?

As of Aug 20, 2026, the average yearly pay for telecom service delivery in New York is $102,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a telecom service delivery?

A Telecom Service Delivery job involves managing the end-to-end process of delivering telecommunication services to customers. This includes coordinating installations, provisioning network components, ensuring service activation, and troubleshooting issues. Professionals in this role work closely with clients, vendors, and internal teams to meet service level agreements (SLAs) and ensure timely delivery. Strong project management, technical knowledge, and customer service skills are essential for success in this position.

What does a telecom service delivery do?

Telecom Service Delivery professionals are responsible for overseeing the implementation and activation of telecom services for clients, ensuring projects are completed efficiently and within set timelines. They coordinate with internal teams such as engineering, provisioning, and support, as well as manage communications with clients to set expectations and update on progress. Daily tasks include tracking project milestones, resolving service delivery issues, preparing status reports, and ensuring adherence to service-level agreements. This role often involves juggling multiple projects simultaneously and leveraging both technical and interpersonal skills to deliver exceptional results.

What are the key skills and qualifications needed to thrive in telecom service delivery?

Success in Telecom Service Delivery requires a background in telecommunications or IT, strong project management skills, and a solid understanding of service delivery processes. Familiarity with tools like ticketing systems (e.g., ServiceNow), network management software, and certifications such as ITIL or PMP are highly valued. Exceptional communication, problem-solving, and organizational abilities set top performers apart in this role. These competencies ensure timely and efficient delivery of telecom services, effective coordination between technical teams and clients, and overall customer satisfaction.

What are the most commonly searched types of Telecom Service Delivery jobs in New York?

The most popular types of Telecom Service Delivery jobs in New York are:

What are popular job titles related to Telecom Service Delivery jobs in New York?

For Telecom Service Delivery jobs in New York, the most frequently searched job titles are:

What job categories do people searching Telecom Service Delivery jobs in New York look for?

The top searched job categories for Telecom Service Delivery jobs in New York are:

Telecom Service Delivery jobs near you
Infographic showing various Telecom Service Delivery job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $102,773 per year, or $49.4 per hour.

IT Service Delivery Program Manager

ZT Systems

Secaucus, NJ • On-site

Full-time

Re-posted 17 days ago

ZT Systems rating

8.0

Company rating: 8.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

59th of 159 rated electronics manufacturers

Job description

Job Summary:
ZT Systems is a company focused on delivering high-quality IT services to end users. The IT Service Delivery Program Manager will oversee IT service management and operations, ensuring that service delivery processes meet client expectations and establishing governance structures.
Responsibilities:
• This role manages the end-to-end IT service management and operations that include the following:
• IT Service management
• IT Demand Management
• IT Change Management
• Problem Management (which includes Postmortem and RCA)
• Incident Management
• Service Improvement & Operational Excellence Plans
• IT awareness & training for the End Users
• IT communication for the End Users
• Technical Writing skills is a plus
• Develop, drive, and deliver an IT service management framework with processes to align with the overall IT department goals and strategy (Policies, Procedures, SLAs, Guidelines, etc) while building a culture of customer service.
• Lead continuous service improvement initiatives to enhance the service provided by overall IT operations through utilizing international IT standards and best practices.
• Build and establish relationships with all business departments and other Enterprise IT teams in executing IT enterprise service delivery mechanisms, meeting service level requirements, and resolving service delivery issues across services within the operations portfolio.
• Ensures all documentation is properly updated, and signoff has been received at each phase
• Develops and maintains knowledge base, FAQ's, tutorials, help guides, and other educational and training materials provided to end users.
• Increases visibility and communication between the service delivery teams, business stakeholders, IT leadership, and other IT support staff by articulating them in ways that are clear for the business partner as well as for those in IT.
• Analyzes business processes to determine gaps and identifies technology enabled solutions to close gaps
• Develop and produce health, KPI reports (Annually, Semi-Annual, Quarterly, Monthly, Daily)
• Stays informed of industry and regulatory changes impacting IT service management and reflects changes in the internal team processes.
• Lead the process of certification / recertification activities related to IT service management compliance.
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, Engineering, or any related specialization
• Minimum 5 years of experience leading IT service management in a complex environment with a global footprint (preferable in a manufacturing-type setting)
• Can demonstrate capability to translate ITIL principles and framework into real-world practice
• Built processes and organizations to ensure that Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are developed, monitored, and achieved in a multi-vendor environment
• Demonstrated experience and high level of confidence with vendor interaction and management
• Can think outside the box to develop new ideas, concepts and solutions to meet new requirements, unarticulated needs or existing needs through the adoption of emerging technologies
Preferred:
• ITIL v3, v2011, or v4 Foundation Certification preferred
• Additional ITIL certification beyond Foundation is a plus
• Experience with Service Now development is a tremendous plus
• Technical Writing skills is a plus
Company:
ZT Systems is a manufacturer of computer hardware products for cloud and telecom service providers. It is a sub-organization of Sanmina Corporation. Founded in 1994, the company is headquartered in Secaucus, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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