ZipRecruiter

Log In

1

Telecom Service Delivery Jobs (NOW HIRING)

Source 1 Solutions

Be Seen First

Telecom Support Engineer

Clearwater, FL · Remote

$80K - $115K/yr

Role Overview The Telecom Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field ...

New

Northland Telephone

Service Delivery Supervisor

Utica, NY · On-site

$69K - $80K/yr

The Service Delivery Supervisor leads a high-performing team to deliver seamless, customer-focused telecom solutions. By driving continuous improvement, empowering staff through training, and ...

Northland Telephone

Service Delivery Supervisor

Utica, NY · On-site

$69K - $80K/yr

The Service Delivery Supervisor leads a high-performing team to deliver seamless, customer-focused telecom solutions. By driving continuous improvement, empowering staff through training, and ...

LHH US

Telecom Coordinator

Tulsa, OK

$34/hr

Manage and resolve telecom service requests through the ticketing system. * Process new phone requests, transfers, upgrades, and replacements. * Coordinate device ordering, delivery, activation, and ...

Gap, Inc.

Telecom Manager

Pleasanton, CA · On-site

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

LHH US

Telecom Coordinator

Tulsa, OK

$34/hr

Manage and resolve telecom service requests through the ticketing system. * Process new phone requests, transfers, upgrades, and replacements. * Coordinate device ordering, delivery, activation, and ...

next page

Showing results 1-20

All JobsTelecom Service Delivery Jobs

Telecom Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do telecom service delivery jobs pay per year?

As of Jul 23, 2026, the average yearly pay for telecom service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telecom Service Delivery position, and why are they important?

Success in Telecom Service Delivery requires a background in telecommunications or IT, strong project management skills, and a solid understanding of service delivery processes. Familiarity with tools like ticketing systems (e.g., ServiceNow), network management software, and certifications such as ITIL or PMP are highly valued. Exceptional communication, problem-solving, and organizational abilities set top performers apart in this role. These competencies ensure timely and efficient delivery of telecom services, effective coordination between technical teams and clients, and overall customer satisfaction.

What are the typical day-to-day responsibilities of a Telecom Service Delivery professional?

Telecom Service Delivery professionals are responsible for overseeing the implementation and activation of telecom services for clients, ensuring projects are completed efficiently and within set timelines. They coordinate with internal teams such as engineering, provisioning, and support, as well as manage communications with clients to set expectations and update on progress. Daily tasks include tracking project milestones, resolving service delivery issues, preparing status reports, and ensuring adherence to service-level agreements. This role often involves juggling multiple projects simultaneously and leveraging both technical and interpersonal skills to deliver exceptional results.

How to get a job in telecoms?

To get a job in telecom service delivery, candidates should develop technical skills related to network infrastructure, such as understanding fiber optics, wireless systems, and telecommunications equipment. Relevant certifications like Cisco CCNA or CompTIA Network+ can improve employability, and experience with customer service and troubleshooting is often valued. Entry-level roles may require a high school diploma or equivalent, with opportunities for advancement through on-the-job training and further certifications.

What are the 4 types of telecommunication services?

Telecom service delivery professionals work with four main types of telecommunication services: voice services (such as landline and mobile phone calls), data services (including internet access and data transfer), video services (like cable TV and streaming), and wireless services (such as Wi-Fi and satellite communications). These services often require knowledge of network infrastructure, protocols, and customer support to ensure reliable delivery.

What is a Telecom Service Delivery job?

A Telecom Service Delivery job involves managing the end-to-end process of delivering telecommunication services to customers. This includes coordinating installations, provisioning network components, ensuring service activation, and troubleshooting issues. Professionals in this role work closely with clients, vendors, and internal teams to meet service level agreements (SLAs) and ensure timely delivery. Strong project management, technical knowledge, and customer service skills are essential for success in this position.

What is the highest paying delivery service job?

In the telecom service delivery field, roles such as senior project managers or specialized technical managers tend to have the highest salaries, often exceeding $100,000 annually. These positions typically require advanced certifications, extensive experience, and leadership skills, and may involve overseeing large-scale deployments or complex network installations.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior executive positions such as Chief Technology Officer (CTO) or Vice President of Network Operations, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills in managing large networks and infrastructure projects.
More about Telecom Service Delivery jobs
What are the most commonly searched types of Telecom Service Delivery jobs? The most popular types of Telecom Service Delivery jobs are:
What states have the most Telecom Service Delivery jobs? States with the most job openings for Telecom Service Delivery jobs include:
What job categories do people searching Telecom Service Delivery jobs look for? The top searched job categories for Telecom Service Delivery jobs are:
Telecom Service Delivery jobs near you
Infographic showing various Telecom Service Delivery job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Telecom Support Service Delivery Manager (SDM)

Telecom Support Service Delivery Manager (SDM)

Source 1 Solutions

Clearwater, FL • On-site

Full-time

Posted 15 days ago

Job description

Job Summary:
Source 1 Solutions is seeking a Telecom Support Service Delivery Manager (SDM) to oversee the end-to-end delivery of telecom services. The role involves managing service delivery across various teams, ensuring high service quality, operational efficiency, and effective communication with stakeholders.
Responsibilities:
• Lead and manage telecoms service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
• Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
• Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
• Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
• Implement and maintain service management framework (ITIL preferred).
• Act as a primary escalation point for critical incidents (P1/P2 outages).
• Implement and maintain an on-call Rota to satisfy all product ranges supported.
• Drive continuous improvement initiatives to reduce case volumes and improve service performance.
• Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
• Manage customer relationships and ensure high levels of client satisfaction.
• Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.
Qualifications:
Required:
• 5–10 years’ experience in telecoms and IT service delivery roles.
• Previous experience managing support, engineering, and dispatch teams.
• Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
• Understanding of carrier services, networking infrastructure, and telephony systems.
• Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow, monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
• Ability to analyze technical issues and provide guidance to engineering teams.
• Proven leadership in managing multi-disciplinary technical teams.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
• Experience presenting to the executive leadership and producing C-level reporting decks.
• Strong organizational skills with the ability to manage competing priorities.
• Very strong communications skills in an engineering environment.
Preferred:
• ITIL certification advantageous.
• Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).
• Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.
Company:
Source 1 Solutions offers a vast array of products, from drug testing and background checks to driving records and DNA paternity testing, to businesses large and small. Founded in 2001, the company is headquartered in Austin, Texas, US, , with a team of 2-10 employees. The company is currently Early Stage.

Apply