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Telecom Service Delivery Jobs (NOW HIRING)

Source 1 Solutions

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Telecom Service Delivery Manager

Clearwater, FL · Remote

$80K - $100K/yr

Role Overview The Telecom Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field ...

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Gap, Inc.

Telecom Manager

Pleasanton, CA · On-site

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Berkshire Hathaway Energy

Sr Telecom Analyst

Las Vegas, NV · On-site

$102K - $127K/yr

Telecom Operations & Vendor Management * Oversees telecommunications expense management, including ... Service Delivery & Performance * Coordinates across stakeholders to ensure timely, accurate ...

Gap Inc.

Telecom Manager

Pleasanton, CA

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Gap Inc.

Telecom Manager

San Francisco, CA

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

GridSource

Telecom Director

Minneapolis, MN · On-site

GridSource, LLC is seeking a Director of Telecom for our Managed Services division. Position ... Service Delivery, Installation & Repair Operations: - Lead installation, provisioning, and repair ...

GridSource

Telecom Director

Omaha, NE · On-site

GridSource, LLC is seeking a Director of Telecom for our Managed Services division. Position ... Service Delivery, Installation & Repair Operations: - Lead installation, provisioning, and repair ...

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Telecom Service Delivery information

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$29K

$93.9K

$160.5K

How much do telecom service delivery jobs pay per year?

As of Jun 27, 2026, the average yearly pay for telecom service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telecom Service Delivery position, and why are they important?

Success in Telecom Service Delivery requires a background in telecommunications or IT, strong project management skills, and a solid understanding of service delivery processes. Familiarity with tools like ticketing systems (e.g., ServiceNow), network management software, and certifications such as ITIL or PMP are highly valued. Exceptional communication, problem-solving, and organizational abilities set top performers apart in this role. These competencies ensure timely and efficient delivery of telecom services, effective coordination between technical teams and clients, and overall customer satisfaction.

What are the typical day-to-day responsibilities of a Telecom Service Delivery professional?

Telecom Service Delivery professionals are responsible for overseeing the implementation and activation of telecom services for clients, ensuring projects are completed efficiently and within set timelines. They coordinate with internal teams such as engineering, provisioning, and support, as well as manage communications with clients to set expectations and update on progress. Daily tasks include tracking project milestones, resolving service delivery issues, preparing status reports, and ensuring adherence to service-level agreements. This role often involves juggling multiple projects simultaneously and leveraging both technical and interpersonal skills to deliver exceptional results.

What is the role of a telecom service delivery manager?

A telecom service delivery manager oversees the planning, implementation, and management of telecommunications services for clients. They coordinate technical teams, ensure service quality, meet project deadlines, and often utilize project management tools to deliver solutions efficiently.

What is a Telecom Service Delivery job?

A Telecom Service Delivery job involves managing the end-to-end process of delivering telecommunication services to customers. This includes coordinating installations, provisioning network components, ensuring service activation, and troubleshooting issues. Professionals in this role work closely with clients, vendors, and internal teams to meet service level agreements (SLAs) and ensure timely delivery. Strong project management, technical knowledge, and customer service skills are essential for success in this position.

Which delivery driver paid the most?

In telecom service delivery, the role typically does not involve delivery drivers. If referring to delivery drivers in general, pay varies based on factors such as location, experience, and company policies. Generally, delivery drivers working for large courier companies or with specialized skills tend to earn higher wages.

What is the highest paying delivery service job?

In telecom service delivery, roles such as senior project managers or specialized technical managers tend to have the highest salaries, often exceeding $100,000 annually. These positions require extensive experience, certifications, and technical expertise in network deployment and maintenance. Compensation varies based on location, company size, and specific responsibilities.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior executive positions such as Chief Technology Officer (CTO) or Vice President of Network Operations, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills in managing large networks and infrastructure projects.
More about Telecom Service Delivery jobs
What are the most commonly searched types of Telecom Service Delivery jobs? The most popular types of Telecom Service Delivery jobs are:
What states have the most Telecom Service Delivery jobs? States with the most job openings for Telecom Service Delivery jobs include:
What job categories do people searching Telecom Service Delivery jobs look for? The top searched job categories for Telecom Service Delivery jobs are:
Telecom Service Delivery jobs near you
Infographic showing various Telecom Service Delivery job openings in the United States as of June 2026, with employment types broken down into 52% Full Time, and 48% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Telecom Service Delivery Manager

Telecom Service Delivery Manager

Source 1 Solutions

Clearwater, FL • Remote

$80K - $100K/yr

Full-time

Posted 2 days ago

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Job description

Role Overview

The Telecom Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field dispatch operations. This role ensures high service quality, operational efficiency, and effective stakeholder communication, including executive-level reporting in a fast-paced environment.

Key Responsibilities

  • Lead and manage telecom service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
  • Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
  • Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
  • Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
  • Implement and maintain service management framework (ITIL preferred).
  • Act as primary escalation point for critical incidents (P1/P2 outages).
  • Implement and maintain an on-call Rota to satisfy all product ranges supported.
  • Drive continuous improvement initiatives to reduce case volumes and improve service performance.
  • Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
  • Manage customer relationships and ensure high levels of client satisfaction.
  • Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.

Technical Requirements

  • Strong telecom background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
  • Understanding of carrier services, networking infrastructure, and telephony systems.
  • Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow , monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
  • Ability to analyze technical issues and provide guidance to engineering teams.
  • Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.

Leadership & Communication

  • Proven leadership in managing multi-disciplinary technical teams.
  • Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
  • Experience presenting to executive leadership and producing C-level reporting decks.
  • Strong organizational skills with the ability to manage competing priorities.
  • Very strong communications skills in an engineering environment

Qualifications & Experience

  • 5+ years experience in telecom and IT service delivery roles.
  • Previous experience managing support, engineering, and dispatch teams.
  • ITIL certification advantageous.
  • Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).

Key Deliverables

  • Weekly executive reporting deck with performance analysis and improvement recommendations.
  • Service performance improvements across SLAs and KPIs.
  • Reduction in incident volumes through proactive management.
  • Improved resource utilization across engineering and field teams.

Company Description

Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing, and maintaining enterprise infrastructure for enterprise & mid-market organizations.