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Seasonal Telecom Service Delivery Jobs (NOW HIRING)

Source 1 Solutions

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Telecom Service Delivery Manager

Clearwater, FL · Remote

$80K - $100K/yr

Role Overview The Telecom Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field ...

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Gap, Inc.

Telecom Manager

Pleasanton, CA · On-site

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Berkshire Hathaway Energy

Sr Telecom Analyst

Las Vegas, NV · On-site

$102K - $127K/yr

Telecom Operations & Vendor Management * Oversees telecommunications expense management, including ... Service Delivery & Performance * Coordinates across stakeholders to ensure timely, accurate ...

Gap Inc.

Telecom Manager

Pleasanton, CA

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Gap Inc.

Telecom Manager

San Francisco, CA

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

GridSource

Telecom Director

Minneapolis, MN · On-site

GridSource, LLC is seeking a Director of Telecom for our Managed Services division. Position ... Service Delivery, Installation & Repair Operations: - Lead installation, provisioning, and repair ...

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How much do seasonal telecom service delivery jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for seasonal telecom service delivery in the United States is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $24.04 per hour, depending on experience, location, and employer.
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Seasonal Telecom Service Delivery jobs near you
Telecom Service Delivery Manager

Telecom Service Delivery Manager

Source 1 Solutions

Clearwater, FL • Remote

$80K - $100K/yr

Full-time

Posted 2 days ago

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Job description

Role Overview

The Telecom Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field dispatch operations. This role ensures high service quality, operational efficiency, and effective stakeholder communication, including executive-level reporting in a fast-paced environment.

Key Responsibilities

  • Lead and manage telecom service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
  • Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
  • Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
  • Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
  • Implement and maintain service management framework (ITIL preferred).
  • Act as primary escalation point for critical incidents (P1/P2 outages).
  • Implement and maintain an on-call Rota to satisfy all product ranges supported.
  • Drive continuous improvement initiatives to reduce case volumes and improve service performance.
  • Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
  • Manage customer relationships and ensure high levels of client satisfaction.
  • Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.

Technical Requirements

  • Strong telecom background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
  • Understanding of carrier services, networking infrastructure, and telephony systems.
  • Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow , monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
  • Ability to analyze technical issues and provide guidance to engineering teams.
  • Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.

Leadership & Communication

  • Proven leadership in managing multi-disciplinary technical teams.
  • Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
  • Experience presenting to executive leadership and producing C-level reporting decks.
  • Strong organizational skills with the ability to manage competing priorities.
  • Very strong communications skills in an engineering environment

Qualifications & Experience

  • 5+ years experience in telecom and IT service delivery roles.
  • Previous experience managing support, engineering, and dispatch teams.
  • ITIL certification advantageous.
  • Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).

Key Deliverables

  • Weekly executive reporting deck with performance analysis and improvement recommendations.
  • Service performance improvements across SLAs and KPIs.
  • Reduction in incident volumes through proactive management.
  • Improved resource utilization across engineering and field teams.

Company Description

Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing, and maintaining enterprise infrastructure for enterprise & mid-market organizations.