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Remote Telecom Service Delivery Jobs (NOW HIRING)

Digital Direction

Director of Client Delivery

$217K/yr

Welcome to Digital Direction, your source for Managed Telecom Solutions. The culture at Digital ... The position offers virtual office (remote). Key Responsibilities Client Delivery Leadership ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

Fully remote position.Candidates MUST reside in one of the following states: NC, SC, GA, FL, TN, OH ... Employee discounts on products & services What are we looking for? * Track record of leading and ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · Remote

Fully remote position. Candidates MUST reside in one of the following states: NC, SC, GA, FL, TN ... Employee discounts on products & services What are we looking for? * Track record of leading and ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

Working under the supervision of our Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts. This role ...

High Point Solutions, Inc.

Service Delivery Manager

$2.5K/wk

Note: Must be able to travel 5%-10% Flexible work schedule/ remote work (Sparta, NJ and Charlotte, NC) What You'll Do Responsibilities: Service Management * Oversee the delivery of services to ...

Presence

Manager, Service Delivery

At Presence, we embrace the benefits of being a remote-first company while recognizing the ... As a Manager, Service Delivery, you will own day-to-day service delivery performance for a ...

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Remote Telecom Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do remote telecom service delivery jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote telecom service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is remote telecom service delivery?

Remote Telecom Service Delivery refers to the process of managing, implementing, and supporting telecommunication services for clients without the need for onsite visits. Professionals in this role coordinate the installation, activation, troubleshooting, and maintenance of telecom products and services using digital tools and communication platforms. This approach allows companies to efficiently serve clients across different locations, reduce operational costs, and minimize downtime. It requires strong technical expertise, problem-solving skills, and the ability to work effectively with both customers and technical teams from a distance.

What are the main challenges faced by professionals in remote telecom service delivery roles, and how can they be addressed?

Professionals in Remote Telecom Service Delivery often encounter challenges such as coordinating with on-site teams, troubleshooting issues without physical access to equipment, and managing client expectations across different time zones. Effective communication and strong organizational skills are essential to overcome these hurdles. Utilizing remote diagnostic tools, maintaining detailed documentation, and fostering close collaboration with field technicians can help ensure smooth service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a remote telecom service delivery professional, and why are they important?

To thrive as a Remote Telecom Service Delivery professional, you need a solid understanding of telecommunications technologies, project management, and service delivery processes, often supported by a relevant degree or certifications like ITIL or PMP. Familiarity with network management tools, ticketing systems, and remote monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These competencies are crucial for efficiently coordinating services, resolving technical issues, and ensuring high customer satisfaction in a remote environment.

What is the difference between Remote Telecom Service Delivery vs Remote Telecom Network Technician?

AspectRemote Telecom Service DeliveryRemote Telecom Network Technician
CredentialsCertifications like CCNA, CompTIA Network+Certifications like CCNA, CompTIA Network+
Work EnvironmentCustomer sites, remote support, office-basedRemote troubleshooting, on-site visits, network labs
Employer & Industry UsageTelecom providers, service companiesTelecom providers, network maintenance firms
Common Search & ComparisonRemote Telecom Service DeliveryRemote Telecom Network Technician

Remote Telecom Service Delivery and Remote Telecom Network Technician roles share similar certifications and industry environments. However, Service Delivery focuses on managing customer relationships and deploying telecom services remotely, while Network Technicians primarily troubleshoot and maintain network hardware and infrastructure. Both roles are essential in the telecom industry but differ in daily tasks and focus areas.

What cities are hiring for Remote Telecom Service Delivery jobs?

Cities with the most Remote Telecom Service Delivery job openings:

What are the most commonly searched types of Telecom Service Delivery jobs?

The most popular types of Telecom Service Delivery jobs are:

What states have the most Remote Telecom Service Delivery jobs?

States with the most job openings for Remote Telecom Service Delivery jobs include:

Remote Telecom Service Delivery jobs near you
Infographic showing various Remote Telecom Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Senior Director, Delivery (Telecom)

Telus Digital

Denver, CO • On-site, Remote

$168K - $210K/yr

Full-time

Re-posted 19 days ago

TELUS Digital rating

7.3

Company rating: 7.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

127th of 226 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
Our Senior Director, Delivery (Telecom), is an integral part of our team at TELUS Digital and our Telecom client. To help retain our deep culture of collaboration and partnership with this client, we have the following locations & travel expectations available for candidates:
Hybrid + 10% Travel:
  • Denver, CO
  • St. Louis, MO

Hybrid + 25% Travel consistently to Denver and/or St. Louis:
  • Atlanta, GA
  • Charlotte, NC

Hybrid + 50% Travel consistently to Denver and/or St. Louis:
  • Boston, MA
  • Charlottesville, VA
  • Columbus, OH
  • Durham, NC

Remote + 50% Travel consistently to Denver and/or St. Louis:
  • Remote in the US

The Opportunity
This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization. With a seismic merger on the horizon, this role sits at the center of increased complexity, scale, and executive visibility while creating a significant opportunity to influence technology direction, delivery maturity, and long-term growth.
Our Telecom practice is deeply embedded, highly customized, and increasingly digital. Roughly 70% of the portfolio is digital work, including cloud migration, legacy modernization, enterprise applications (Netcracker, Salesforce, ServiceNow, SAP), and advanced QE/test engineering. You will steward end-to-end delivery across multiple concurrent workstreams by balancing modernization, systems integration, AI-enabled front and back-end services, and operational transformation, and while navigating a long-tenured client environment with confidence, diplomacy, and credibility.
This role is built for an executive delivery leader who thrives at the intersection of consulting rigor and telecom domain depth. You will be a trusted partner to C-suite stakeholders, translating delivery excellence into expanded scope across billing, service operations, and platform modernization. Success means running a tight operational ship, including forecasting, margin management, risk, and escalation governance, while also spotting whitespace, shaping roadmaps with client executives, and converting outcomes into pipeline and bookings. If you bring calm authority, strong business acumen, and the ability to elevate conversations from execution to strategy, this role offers the chance to leave a lasting imprint on a flagship telecom account and our broader Telecom portfolio.
Key Responsibilities
  • Strategic Delivery Leadership
    • Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
    • Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
    • Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
    • Partner with global delivery centers to optimize staffing, velocity, and cost structures.
  • Client Engagement & Growth
    • Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
    • Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
    • Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
    • Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
  • Practice & Business Building
    • Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
    • Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
    • Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
  • People Leadership
    • Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
    • Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
    • Build a culture of accountability, collaboration, and delivery excellence.

Competencies
  • 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
  • Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
  • Deep experience with telecom systems engineering - including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
  • Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
  • Knowledge of open-source engineering stacks and cloud-based modernization patterns.
  • Strong command of reporting and operational tools (Tableau, Jira, etc.).
  • Executive-grade communication - clear, concise, persuasive.
  • Proven ability to navigate complex political environments and influence across long-standing stakeholder groups.
  • Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability.
  • Experience leading distributed teams across multiple geographies and cultures.
  • Bachelor's degree or MBA in Engineering, Computer Science, or Business.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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