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Remote Telecom Service Delivery Jobs in Arizona (NOW HIRING)

SQA Services

Audit Service Delivery Lead

Phoenix, AZ · Remote

$55K - $70K/yr

Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel Process and triage incoming ...

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Remote Telecom Service Delivery information

What are the key skills and qualifications needed to thrive as a Remote Telecom Service Delivery professional, and why are they important?

To thrive as a Remote Telecom Service Delivery professional, you need a solid understanding of telecommunications technologies, project management, and service delivery processes, often supported by a relevant degree or certifications like ITIL or PMP. Familiarity with network management tools, ticketing systems, and remote monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These competencies are crucial for efficiently coordinating services, resolving technical issues, and ensuring high customer satisfaction in a remote environment.

What are the main challenges faced by professionals in Remote Telecom Service Delivery roles, and how can they be addressed?

Professionals in Remote Telecom Service Delivery often encounter challenges such as coordinating with on-site teams, troubleshooting issues without physical access to equipment, and managing client expectations across different time zones. Effective communication and strong organizational skills are essential to overcome these hurdles. Utilizing remote diagnostic tools, maintaining detailed documentation, and fostering close collaboration with field technicians can help ensure smooth service delivery and client satisfaction.

What is the difference between Remote Telecom Service Delivery vs Remote Telecom Network Technician?

AspectRemote Telecom Service DeliveryRemote Telecom Network Technician
CredentialsCertifications like CCNA, CompTIA Network+Certifications like CCNA, CompTIA Network+
Work EnvironmentCustomer sites, remote support, office-basedRemote troubleshooting, on-site visits, network labs
Employer & Industry UsageTelecom providers, service companiesTelecom providers, network maintenance firms
Common Search & ComparisonRemote Telecom Service DeliveryRemote Telecom Network Technician

Remote Telecom Service Delivery and Remote Telecom Network Technician roles share similar certifications and industry environments. However, Service Delivery focuses on managing customer relationships and deploying telecom services remotely, while Network Technicians primarily troubleshoot and maintain network hardware and infrastructure. Both roles are essential in the telecom industry but differ in daily tasks and focus areas.

What is Remote Telecom Service Delivery?

Remote Telecom Service Delivery refers to the process of managing, implementing, and supporting telecommunication services for clients without the need for onsite visits. Professionals in this role coordinate the installation, activation, troubleshooting, and maintenance of telecom products and services using digital tools and communication platforms. This approach allows companies to efficiently serve clients across different locations, reduce operational costs, and minimize downtime. It requires strong technical expertise, problem-solving skills, and the ability to work effectively with both customers and technical teams from a distance.
What are the most commonly searched types of Telecom Service Delivery jobs in Arizona? The most popular types of Telecom Service Delivery jobs in Arizona are:
What are popular job titles related to Remote Telecom Service Delivery jobs in Arizona? For Remote Telecom Service Delivery jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Telecom Service Delivery jobs in Arizona look for? The top searched job categories for Remote Telecom Service Delivery jobs in Arizona are:
What cities in Arizona are hiring for Remote Telecom Service Delivery jobs? Cities in Arizona with the most Remote Telecom Service Delivery job openings:
Remote Telecom Service Delivery jobs near you
Audit Service Delivery Lead

Audit Service Delivery Lead

SQA Services

Phoenix, AZ • Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

SQA protects through quality. We have a global footprint that supports complex and highly
regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted
our clients' integrated strategies, which SQA can support on an annual basis. SQA works with its
client partners and their supply chain in over 90 countries annually, deploying over 500
associates. SQA understands the complexity and challenges of a global supply chain and our
clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over
2,000 audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier
Development. This occurs in the form of managed programs at their suppliers that include, but may
not be limited to, audits, assessments, supplier development, part approvals, inspection,
remediation, self-release, and full-time surveillance.

Overview:
As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA's Audit
family of products. This role operates under the direction of the Director of Operations and serves
as the primary point of accountability for scheduling execution, team output, and operational
health across the Audit family of products. The successful candidate will own team output,
proactively identify operational risks before they escalate, and serve as the first line of process
improvement awareness for Audit Operations.

Responsibilities
Team Output Management:
Manage day-to-day throughput and performance of Service Delivery - Audits team
responsible for scheduling the entire set of Audit-related services to be performed by
our skilled Auditor/Associate team, currently including:
Audits
Assessments
Supplier Desktop Evaluations
Manage remote Service Delivery Coordination team across multiple time zones and
mix of full-time and contract personnel
Process and triage incoming work requests to the Coordination team, ensuring appropriate
assignment and prioritization
 
Performance Metrics Ownership:
Provide tracking and reporting on key performance indicators (KPIs) including but not
limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling
rates
Provide timely, accurate, and actionable status updates and trends to the Director of
Operations with sufficient lead time to course-correct issues before targets are missed
Proactively monitor operational conditions including team capacity, client request volumes,
scheduling conflicts, Contractor upskilling needs, and process friction to surface risks
before they become delivery failures
 
Process Improvement and Trend Visibility:
Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited
request frequency) which have negative downstream impact on scheduling throughput
Raise process improvement needs with sufficient context to inform project scoping and
resource decisions. Participate in process improvement initiatives sponsored by Operations
leadership, contributing team-level operational insight

Client & Cross-Functional Coordination:
Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination
and Auditor teams' capabilities to deliver on Expedited timelines and out-of-contract requests
Document current-state processes and flag deviations from established standards
Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage
needed auditor capacity for scheduling

Team Leadership and Supervision:
Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have
the tools, processes, and knowledge to perform scheduling and preparation roles effectively
Provide guidance on best practices for scheduling, time management, and task prioritization
Foster a collaborative team environment and address conflicts or concerns constructively
Conduct regular performance reviews, set development goals, and maintain an active
succession plan for the Lead role
Identify performance gaps and implement corrective actions consistently and fairly
 
 
Qualification and Experience
Bachelor's degree in Operations Management, Business, or a related field preferred, or other Bachelor's degree and commensurate work experience
Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus
Excellent organizational and time-management skills
Strong leadership and team management capabilities including coachability
Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced environment
Problem-solving skills and the ability to adapt to changing demands
Clear, proactive communication - especially in surfacing risks and issues with appropriate urgency and context
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus
$55,000 - $70,000 a year
Your actual level and base salary will be determined on a case-by-case basis and may
vary based on the following considerations: job-related knowledge and skills, education,
and experience.

Base salary is just one part of your total rewards package at SQA. You will also receive
access to comprehensive medical, vision, and dental coverage, access to a 401(k)-
retirement plan (after 1yr of employment), short and long-term disability insurance, life
insurance, paid parental leave, and various other discounts and perks. You may also
accrue 3 weeks of paid vacation and will be eligible for 8 or more paid holidays per year.
Corporate employees are eligible for 5 days of sick leave per year.
SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence
and qualifications and will not be influenced in any manner by race, color, religion, gender, national
origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital
status, mental or physical disability or any other legally protected status.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii)
U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv)
Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S.
Department of State.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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