ZipRecruiter

Log In

2

Remote Telecom Service Delivery Jobs in Missouri

Jobgether

Our partner is looking for a Service Delivery Manager based in Netherlands. This role offers the ... Fully remote working arrangement with flexibility in how and where you work. * Opportunity to work ...

Jobgether

The Customer Service Manager will lead a customer-focused team dedicated to delivering exceptional ... The ideal candidate is a proactive leader who thrives in a remote, fast-paced environment and ...

Liveops

Remote Customer Service Agent

Springfield, MO · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... This opportunity offers the flexibility to run your own home-based business while delivering high ...

next page

Showing results 1-20

All JobsTelecom Service Delivery JobsRemote Telecom Service Delivery JobsRemote Telecom Service Delivery Jobs in Missouri

Remote Telecom Service Delivery information

What is remote telecom service delivery?

Remote Telecom Service Delivery refers to the process of managing, implementing, and supporting telecommunication services for clients without the need for onsite visits. Professionals in this role coordinate the installation, activation, troubleshooting, and maintenance of telecom products and services using digital tools and communication platforms. This approach allows companies to efficiently serve clients across different locations, reduce operational costs, and minimize downtime. It requires strong technical expertise, problem-solving skills, and the ability to work effectively with both customers and technical teams from a distance.

What are the main challenges faced by professionals in remote telecom service delivery roles, and how can they be addressed?

Professionals in Remote Telecom Service Delivery often encounter challenges such as coordinating with on-site teams, troubleshooting issues without physical access to equipment, and managing client expectations across different time zones. Effective communication and strong organizational skills are essential to overcome these hurdles. Utilizing remote diagnostic tools, maintaining detailed documentation, and fostering close collaboration with field technicians can help ensure smooth service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a remote telecom service delivery professional, and why are they important?

To thrive as a Remote Telecom Service Delivery professional, you need a solid understanding of telecommunications technologies, project management, and service delivery processes, often supported by a relevant degree or certifications like ITIL or PMP. Familiarity with network management tools, ticketing systems, and remote monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These competencies are crucial for efficiently coordinating services, resolving technical issues, and ensuring high customer satisfaction in a remote environment.

What is the difference between Remote Telecom Service Delivery vs Remote Telecom Network Technician?

AspectRemote Telecom Service DeliveryRemote Telecom Network Technician
CredentialsCertifications like CCNA, CompTIA Network+Certifications like CCNA, CompTIA Network+
Work EnvironmentCustomer sites, remote support, office-basedRemote troubleshooting, on-site visits, network labs
Employer & Industry UsageTelecom providers, service companiesTelecom providers, network maintenance firms
Common Search & ComparisonRemote Telecom Service DeliveryRemote Telecom Network Technician

Remote Telecom Service Delivery and Remote Telecom Network Technician roles share similar certifications and industry environments. However, Service Delivery focuses on managing customer relationships and deploying telecom services remotely, while Network Technicians primarily troubleshoot and maintain network hardware and infrastructure. Both roles are essential in the telecom industry but differ in daily tasks and focus areas.

What cities in Missouri are hiring for Remote Telecom Service Delivery jobs?

Cities in Missouri with the most Remote Telecom Service Delivery job openings:

Remote Telecom Service Delivery jobs near you

Service Delivery Manager

Jobgether

Remote

Full-time

Posted 7 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in Netherlands.

This role offers the opportunity to take end-to-end ownership of service delivery for a portfolio of enterprise customers in a technology-driven environment.
You will act as the central link between customer expectations and technical execution, ensuring reliable, high-quality data services.
The position combines client relationship management, operational oversight, performance monitoring, and commercial awareness.
You will work closely with Engineering, QA, Product, Infrastructure, Project Management, Sales, and Account Management teams to keep delivery aligned with customer needs.
A key part of the role is identifying risks early, managing escalations, and ensuring SLAs, KPIs, and contractual commitments are consistently met.
You will also use operational and financial insights to improve efficiency, service quality, and long-term customer value.
This is an ideal opportunity for an experienced service delivery professional who enjoys solving complex problems and building trusted enterprise relationships.

Accountabilities
  • Own service delivery and operational performance across a portfolio of approximately 10-15 enterprise customers, with additional support for smaller accounts when required.
  • Coordinate with technical and development teams to ensure accurate, timely data delivery in line with SLAs, contractual commitments, and customer expectations.
  • Monitor data pipelines, feed performance, costs, delivery schedules, uptime, and quality indicators, identifying operational risks early and driving them through to resolution.
  • Manage the complete lifecycle of customer change requests, from initial scoping through delivery and billing, in collaboration with Account Management and Sales teams.
  • Oversee project efficiency, margins, and profitability, partnering with technical teams to identify operational inefficiencies and manage expenditure trends.
  • Build trusted customer relationships through proactive communication, transparent reporting, and a strong understanding of customer objectives and evolving requirements.
  • Serve as the primary escalation point for service issues, representing customer priorities internally and coordinating timely resolution.
  • Work cross-functionally with Engineering, QA, Product, Infrastructure, Project Management, Account Management, and Sales teams to align priorities, timelines, renewals, and delivery commitments.
  • Drive complex operational issues, including infrastructure challenges, service-level concerns, and data delivery risks, through to resolution while keeping stakeholders informed.
  • Define, track, and communicate KPIs covering data quality, delivery performance, uptime, MTTR, feed health, and pipeline integrity.
  • Translate technical and operational performance data into clear, actionable business language for customers, internal stakeholders, and leadership.
  • Maintain accurate engagement status tracking and provide regular visibility into risks, trends, service performance, and commercial considerations.
Requirements
  • 5+ years of experience in service delivery, account operations, customer operations, or a similar client-facing operational role.
  • Proven experience managing enterprise customers or complex client portfolios with multiple stakeholders and competing priorities.
  • Strong stakeholder management and communication skills, with the ability to translate technical concepts and performance data into clear business language.
  • Demonstrated experience managing SLAs, KPIs, operational reporting, and service performance in a customer-facing environment.
  • Strong commercial awareness, including experience monitoring project efficiency, margins, costs, or profitability.
  • Ability to analyse and articulate service metrics such as uptime, MTTR, data quality, and data pipeline integrity.
  • Experience using CRM platforms such as Salesforce and operational reporting or performance management tools.
  • Proven ability to identify data delivery and operational risks, manage escalations, and drive issues through to resolution.
  • Experience translating statements of work and customer requirements into effective project delivery and measurable outcomes.
  • Strong problem-solving and cross-functional coordination skills, with a proactive approach to preventing recurring issues.
  • Ability to build trusted relationships and communicate confidently with enterprise customers and internal technical teams.
  • Familiarity with web scraping, data pipelines, data extraction, or data services is a strong advantage.
  • Comfortable working in a multicultural, distributed, and technology-focused environment.
Benefits
  • Competitive compensation of 55,000-62,000 per year.
  • Fully remote working arrangement with flexibility in how and where you work.
  • Opportunity to work with cutting-edge open-source technologies and tools.
  • Collaboration with a self-motivated, progressive, and multicultural team.
  • Exposure to complex enterprise customers and large-scale data delivery operations.
  • Opportunity to develop expertise across service delivery, technical operations, customer success, and commercial performance.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply