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Remote Telecom Service Delivery Jobs (NOW HIRING)

Integris

Manager, Service Delivery

The Service Desk Manager will lead a team of technical resources to provide exceptional remote ... delivery. Responsibilities : • Uphold and promote Integris' core values in all activities ...

Presence

Service Delivery Specialist

At Presence, we embrace the benefits of being a remote-first company while recognizing the ... As a Service Delivery Specialist, you will own the day-to-day execution of service delivery across ...

Miratech

Service Delivery Coordinator

$19.25 - $25.50/hr

Service Delivery Coordinator Miratech helps visionaries change the world. We are a global IT ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Axon

Service Delivery Coordinator

$79K - $127K/yr

Canada (remote) Reports to: Manager, Service Delivery (Canada) Direct reports: 0 * Coordinate and manage scheduling for Professional Services engagements, aligning resources and timelines for ...

New

Nile Global Inc

Global Service Delivery Manager

Role Description Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery ...

Vultr

Director of Service Delivery

$145K - $160K/yr

... 500 stipend for remote office setup in first year + $400 each following year * Internet ... Key Responsibilities 1. Service Delivery Leadership * Own end-to-end delivery of customer ...

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All JobsRemote Telecom Service Delivery Jobs

Remote Telecom Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do remote telecom service delivery jobs pay per year?

As of Jun 27, 2026, the average yearly pay for remote telecom service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telecom Service Delivery professional, and why are they important?

To thrive as a Remote Telecom Service Delivery professional, you need a solid understanding of telecommunications technologies, project management, and service delivery processes, often supported by a relevant degree or certifications like ITIL or PMP. Familiarity with network management tools, ticketing systems, and remote monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These competencies are crucial for efficiently coordinating services, resolving technical issues, and ensuring high customer satisfaction in a remote environment.

What are the main challenges faced by professionals in Remote Telecom Service Delivery roles, and how can they be addressed?

Professionals in Remote Telecom Service Delivery often encounter challenges such as coordinating with on-site teams, troubleshooting issues without physical access to equipment, and managing client expectations across different time zones. Effective communication and strong organizational skills are essential to overcome these hurdles. Utilizing remote diagnostic tools, maintaining detailed documentation, and fostering close collaboration with field technicians can help ensure smooth service delivery and client satisfaction.

What is the difference between Remote Telecom Service Delivery vs Remote Telecom Network Technician?

AspectRemote Telecom Service DeliveryRemote Telecom Network Technician
CredentialsCertifications like CCNA, CompTIA Network+Certifications like CCNA, CompTIA Network+
Work EnvironmentCustomer sites, remote support, office-basedRemote troubleshooting, on-site visits, network labs
Employer & Industry UsageTelecom providers, service companiesTelecom providers, network maintenance firms
Common Search & ComparisonRemote Telecom Service DeliveryRemote Telecom Network Technician

Remote Telecom Service Delivery and Remote Telecom Network Technician roles share similar certifications and industry environments. However, Service Delivery focuses on managing customer relationships and deploying telecom services remotely, while Network Technicians primarily troubleshoot and maintain network hardware and infrastructure. Both roles are essential in the telecom industry but differ in daily tasks and focus areas.

What is Remote Telecom Service Delivery?

Remote Telecom Service Delivery refers to the process of managing, implementing, and supporting telecommunication services for clients without the need for onsite visits. Professionals in this role coordinate the installation, activation, troubleshooting, and maintenance of telecom products and services using digital tools and communication platforms. This approach allows companies to efficiently serve clients across different locations, reduce operational costs, and minimize downtime. It requires strong technical expertise, problem-solving skills, and the ability to work effectively with both customers and technical teams from a distance.
More about Remote Telecom Service Delivery jobs
What cities are hiring for Remote Telecom Service Delivery jobs? Cities with the most Remote Telecom Service Delivery job openings:
What are the most commonly searched types of Telecom Service Delivery jobs? The most popular types of Telecom Service Delivery jobs are:
What states have the most Remote Telecom Service Delivery jobs? States with the most job openings for Remote Telecom Service Delivery jobs include:
What job categories do people searching Remote Telecom Service Delivery jobs look for? The top searched job categories for Remote Telecom Service Delivery jobs are:
Remote Telecom Service Delivery jobs near you
Infographic showing various Remote Telecom Service Delivery job openings in the United States as of June 2026, with employment types broken down into 57% Full Time, 40% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Manager, Service Delivery

Integris

Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Integris Health rating

6.5

Company rating: 6.5 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

594th of 877 rated healthcare providers

Job description

Job Summary:
Integris is a nationally recognized leader in future-ready managed services, dedicated to empowering clients and employees through innovative technology solutions. The Service Desk Manager will lead a team of technical resources to provide exceptional remote support, ensuring performance goals are met and service quality is upheld. Responsibilities include team leadership, collaboration with other departments, and continuous process improvement to enhance service delivery.
Responsibilities:
• Uphold and promote Integris’ core values in all activities, fostering a cohesive and collaborative culture within the service desk team and across departments.
• Lead, mentor, and manage service coordinators, technicians, and team leads.
• Manage the team’s performance to meet departmental Key Performance Indicators (KPIs) and ensure high-quality service delivery.
• Conduct regular 1-on-1 meetings and annual performance evaluations to assess individual and team progress against KPIs and objectives.
• Manage team scheduling to meet clients demands, manage time and attendance, and approve timesheets.
• Provide ongoing training, professional development, and career path guidance.
• Take ownership of team performance and success, setting clear goals and expectations, and ensuring the team delivers results consistently.
• Collaborate with the Customer Experience (CX) team to address service quality concerns and implement action plans based on feedback and performance reviews.
• Work closely with the Field Services team to ensure effective collaboration and resource allocation for on-site support, maintaining service excellence and efficiency.
• Review processes, procedures, systems, and tools to recommend process improvements, efficiency gains, and increased quality of service.
• Manage time and attendance.
• Ensure processes and procedures are followed, kept up-to-date, and that time records and client documentation are accurate.
• Be accountable for team performance and success, set expectations for the team, and hold them accountable for meeting expectations and following company policy.
• Collaborate with CX team to address service quality concerns and implement and act upon any action plans established.
• Handle any additional tasks or responsibilities as assigned.
• Continuously review and evaluate processes, procedures, tools, and systems to identify opportunities for improvements, efficiency gains, and enhanced service quality.
• Ensure that service desk processes and procedures are followed, kept up-to-date, and that all time records and client documentation are accurate.
• Additional duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field – OR- equivalent experience.
• 6+ years of experience in IT operations.
• 2+ years of experience proving leadership or mentoring of peers or in a supervisory capacity.
Preferred:
• Certifications such as Microsoft MCSA/MCSE, VMware VCP, Cisco CCNA, CompTIA A+, Network+, Security+ are preferred.
• MSP industry expertise preferred.
• ITIL concept familiarity.
Company:
Integris provides premium managed IT services and technology solutions for small to midsize organizations across the US. Founded in 1997, the company is headquartered in Cranbury, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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