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Senior Telecom Service Delivery Jobs (NOW HIRING)

Source 1 Solutions

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Telecom Support Engineer

Clearwater, FL · Remote

$80K - $115K/yr

Role Overview The Telecom Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field ...

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TEOCO

Senior Telecom Expense Analyst

Fairfax, VA · On-site +1

$89K - $118K/yr

The Senior Telecom Analyst will work under the direction of management to analyze client invoice ... Services Locations USA Remote status Fully Remote

Lifepoint Health

Senior Telecom Engineer

Brentwood, TN

$98K - $135K/yr

The Sr Telecom Engineer is instrumental in supporting enterprise voice services across Lifepoint ... This position serves as a primary technical resource for Voice Services project delivery and ...

New

Lifepoint Health

Senior Telecom Engineer

Brentwood, TN · On-site

$98K - $135K/yr

The Sr Telecom Engineer is instrumental in supporting enterprise voice services across Lifepoint ... This position serves as a primary technical resource for Voice Services project delivery and ...

Clayco

Senior Telecom Engineer - Mission Critical

Lenexa, KS · On-site

$97K - $133K/yr

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture ... delivers clients across North America the highest quality solutions on time, on budget, and above ...

ADRM Careers

Sr. Telecom Design Engineer

Woburn, MA · On-site

$120K - $170K/yr

... Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud ... Prepare and deliver clear, technically precise reports and presentations for client leadership and ...

Clayco

Senior Telecom Engineer-Mission Critical

Dallas, TX

$103K - $142K/yr

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture ... delivers clients across North America the highest quality solutions on time, on budget, and above ...

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Senior Telecom Service Delivery information

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$25K

$80.3K

$163.5K

How much do senior telecom service delivery jobs pay per year?

As of Jul 23, 2026, the average yearly pay for senior telecom service delivery in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Telecom Service Delivery vs Telecom Network Engineer?

AspectSenior Telecom Service DeliveryTelecom Network Engineer
CredentialsRelevant certifications (e.g., CCNA, PMP), experience in telecom project managementNetworking certifications (e.g., CCNA, CCNP), technical degree in telecommunications or related field
Work EnvironmentClient sites, service providers, project management settingsNetwork labs, data centers, technical offices
Employer & Industry UsageTelecom service providers, large telecom corporationsTelecom carriers, network infrastructure companies

While both roles involve telecommunications, Senior Telecom Service Delivery focuses on managing service projects, client relations, and ensuring service quality. Telecom Network Engineers primarily design, implement, and maintain network infrastructure. The roles often overlap in technical knowledge but differ in scope and responsibilities.

More about Senior Telecom Service Delivery jobs
What cities are hiring for Senior Telecom Service Delivery jobs? Cities with the most Senior Telecom Service Delivery job openings:
What are the most commonly searched types of Telecom Service Delivery jobs? The most popular types of Telecom Service Delivery jobs are:
What states have the most Senior Telecom Service Delivery jobs? States with the most job openings for Senior Telecom Service Delivery jobs include:
What job categories do people searching Senior Telecom Service Delivery jobs look for? The top searched job categories for Senior Telecom Service Delivery jobs are:
Senior Telecom Service Delivery jobs near you
Infographic showing various Senior Telecom Service Delivery job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 59% Full Time, 37% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Telecom Support Service Delivery Manager (SDM)

Telecom Support Service Delivery Manager (SDM)

Source 1 Solutions

Clearwater, FL • On-site

Full-time

Posted 15 days ago

Job description

Job Summary:
Source 1 Solutions is seeking a Telecom Support Service Delivery Manager (SDM) to oversee the end-to-end delivery of telecom services. The role involves managing service delivery across various teams, ensuring high service quality, operational efficiency, and effective communication with stakeholders.
Responsibilities:
• Lead and manage telecoms service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
• Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
• Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
• Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
• Implement and maintain service management framework (ITIL preferred).
• Act as a primary escalation point for critical incidents (P1/P2 outages).
• Implement and maintain an on-call Rota to satisfy all product ranges supported.
• Drive continuous improvement initiatives to reduce case volumes and improve service performance.
• Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
• Manage customer relationships and ensure high levels of client satisfaction.
• Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.
Qualifications:
Required:
• 5–10 years’ experience in telecoms and IT service delivery roles.
• Previous experience managing support, engineering, and dispatch teams.
• Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
• Understanding of carrier services, networking infrastructure, and telephony systems.
• Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow, monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
• Ability to analyze technical issues and provide guidance to engineering teams.
• Proven leadership in managing multi-disciplinary technical teams.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
• Experience presenting to the executive leadership and producing C-level reporting decks.
• Strong organizational skills with the ability to manage competing priorities.
• Very strong communications skills in an engineering environment.
Preferred:
• ITIL certification advantageous.
• Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).
• Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.
Company:
Source 1 Solutions offers a vast array of products, from drug testing and background checks to driving records and DNA paternity testing, to businesses large and small. Founded in 2001, the company is headquartered in Austin, Texas, US, , with a team of 2-10 employees. The company is currently Early Stage.

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