Technology Alignment Manager Jobs (NOW HIRING)

Job Summary:
One Step Secure IT is a managed services provider specializing in cybersecurity and technology solutions. The Technical Alignment Manager is responsible for establishing and maintaining technical relationships with clients, analyzing their technology needs, and recommending enhancements to improve efficiency and reduce costs.
Responsibilities:
• Understanding the client’s environment, what they do, how they use their technology to enable their business, and, from a technical perspective, maintaining that relationship with them.
• Establishing a technical relationship with the clients allows the TAM to communicate from a hands-on level.
• Digging deep into a client’s operations to figure out how they work and apply technology solutions that help them work better, smarter, faster, and more efficiently while also helping reduce costs.
• Continually analyzing a client’s technology against the applicable company Standard(s), and/or compliance requirements, uncovering technical gaps and risks.
• Recommending enhancements to their systems that will uphold best practices regarding cybersecurity, overall system performance, user experience, and more.
• Identifying and proactively addressing technical risks and issues before they become bigger problems.
• Driving down the need for, cost, and time sink inherent in reactive support.
• Being highly technical, a natural troubleshooter, client-focused, and having a proactive mindset.
• Meeting deadlines, and communicating effectively with teammates, clients, and vendors.
• Solving problems and providing big company technology solutions for small businesses.
• Understanding the balance between analysis and fixing and how checklists and standards can produce predictable results.
Qualifications:
Required:
• Understanding of the importance of best practices Standards and aligning client’s technology to them
• Strong attention to detail and accuracy, ensuring client’s achieve alignment to the Standard(s), and applicable compliance requirements
• Excellent documentation, math, and organization skills
• Demonstrated ability to be proactive and take the initiative to get things done
• Effective time management skills and the ability to multitask
• Strong troubleshooting skills
• Strong problem-solving skills and self-learning to analyze problems and create a solution
• Must be able to work and communicate with clients at all levels of an organization to identify and resolve problems
• Strong customer service skills
• Basic business understanding related to technology and an ability to translate IT language to business stakeholders
• Willing to focus on continued education in the form of various certifications
• Maintains a constant mindset of 'How can I help you? How can we figure this out together? Where do we go from here?'
• Ability to work both independently and under a supervisor
• Ability to work as part of a team, and always willing to help our clients and staff
• Maintain relevant knowledge of hardware and software trends
• Availability for some after-hours work and on-call rotation
• Dependability, including an excellent attendance record
• Strict adherence to client confidentiality and protecting confidential information
• High degree of punctuality
• Ability to take, interpret, and follow instructions
• Awareness of and ability to work by Company Policies and Procedures
• Minimum of five years in a technology support environment supporting infrastructure technology and performing project design and delivery.
• Sound understanding of computer systems (hardware/software), networks, etc.
• Experience in analysis, implementation, and evaluation of IT systems and specifications
• History of longevity in current and past positions
• Clean driving record and reliable vehicle
Preferred:
• Prior Managed Services Provider experience is strongly preferred
• Preferred systems experience: ConnectWise, LabTech, Microsoft Intune, Microsoft Copilot, Azure and AWS, Windows Desktop and Server Operation Systems, Mac OS, MS Office (Word, Excel, PowerPoint, etc.), Exchange, SQL, SharePoint, Active Directory, Group Policies, Office 365, DNS, VPN, WAN, and LAN connectivity, Switches and Routers, Firewalls and Security
• Preferred experience with enterprise backup solutions and business continuity solutions
• Bachelor’s degree in computer science, engineering, or other applicable IT discipline is preferred.
• Professional IT Certifications, such as the following: MS MCP, MCSA, MCSE, CompTIA A+, Net+, Citrix CCEA or CCIA, SonicWALL CSSA, Cisco CCNA, VMWare VCP
Company:
One Step Secure IT provices IT services. Founded in 1985, the company is headquartered in Phoenix, USA, with a team of 51-200 employees. The company is currently Growth Stage.