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Technical Support Directv Jobs (NOW HIRING)

Directv

Principal, IT Software Engineer 2

El Segundo, CA · Remote

$143K - $192K/yr

Serve as the domain technical expert, representing system capabilities to business and technology ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...

DIRECTV

Tech Service Specialist 2

Oakdale, MN · On-site

... technical expertise and support. * Monitor system performance and proactively identify potential ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...

DIRECTV

Field Technician

Grand Forks, ND · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Cable Technician

Philadelphia, PA · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Installation Technician

Houston, TX · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Maintenance Technician

Houston, TX · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Telecommunications Technician

Houston, TX · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Cable Installation Technician

Philadelphia, PA · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Field Service Technician

Houston, TX · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Field Technician

Houston, TX · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

Directv

Installation Technician

Grand Forks, ND

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Field Service Technician

Philadelphia, PA · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Cable Technician

Houston, TX · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Wire Technician

Austin, TX · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

DIRECTV

Internet Technician

Grand Forks, ND · On-site

$23.50 - $27.96/hr

When you join DIRECTV, you'll be a part of a team that's supporting our customers from the front ... Must have Satisfactory results from the Premise Technician Assessment Technical. You will also need ...

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Technical Support Directv information

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$14

$26

$44

How much do technical support directv jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for technical support directv in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support DirecTV specialist, and why are they important?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by Technical Support representatives at DirecTV, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

What is the role of technical support in DIRECTV?

The role of technical support in DIRECTV involves assisting customers with troubleshooting issues related to their satellite TV service, such as signal problems, equipment setup, and account management. Support agents often use diagnostic tools and require good communication skills to resolve technical problems efficiently.

What is DIRECTV's hiring process like?

The hiring process for a Technical Support Directv role typically involves submitting an online application, completing a phone or virtual interview, and participating in an in-person or virtual assessment. Candidates may also undergo background checks and skills tests related to troubleshooting and customer service before receiving an offer.

What does a Technical Support representative at DirecTV do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What does a DIRECTV technician do?

A DIRECTV technician installs, repairs, and maintains satellite television systems at customer locations. They set up satellite dishes, troubleshoot signal issues, and ensure proper equipment functioning, often working with tools and following safety protocols. Certification and knowledge of satellite technology are typically required for this role.

How much do you make working for DIRECTV?

As a Technical Support representative for DIRECTV, the average annual salary ranges from $30,000 to $45,000, depending on experience and location. Entry-level positions may start lower, while experienced agents or those with specialized skills can earn higher wages, often supplemented with bonuses or incentives. Compensation typically includes benefits such as health insurance and paid time off.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

More about Technical Support Directv jobs
What cities are hiring for Technical Support Directv jobs? Cities with the most Technical Support Directv job openings:
What states have the most Technical Support Directv jobs? States with the most job openings for Technical Support Directv jobs include:
What job categories do people searching Technical Support Directv jobs look for? The top searched job categories for Technical Support Directv jobs are:
Technical Support Directv jobs near you
Infographic showing various Technical Support Directv job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 4% Internship, 49% As Needed, 1% Full Time, 27% Temporary, and 13% Nights. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Representative, Tier 1

Technical Support Representative, Tier 1

Groove Technology Solutions

Midvale, UT • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Overview of the Role
This role provides front-line technical support for video services while also supporting dispatch operations. The position is responsible for troubleshooting customer issues, coordinating service calls, and ensuring timely resolution through effective communication, documentation, and collaboration with technicians and internal teams.
*This shift is Saturday & Sunday 11am -10 pm MST, Monday & Tuesday 8 am-7 pm*
What You'll Do
  • Technical Support
    • Provide professional, timely support while de-escalating customer concerns
    • Troubleshoot video service issues, including signal loss, audio/video problems, equipment errors, and setup
    • Guide customers through solutions and determine when escalation or technician dispatch is required
    • Create, manage, and document service tickets with accurate notes and updates
    • Update customer accounts, services, and programming as needed
    • Clearly communicate issues, resolutions, timelines, and any associated costs
    • Follow up to confirm issue resolution and customer satisfaction
  • Dispatch Coordination
    • Schedule and coordinate service calls; confirm technician arrival and job completion
    • Source and communicate with technicians to ensure the best fit based on availability, location, and cost
    • Issue work orders and provide scheduling confirmations and reminders
    • Maintain accurate records of job details, labor estimates, equipment usage, and costs in CRM
    • Collect, review, and track technician paperwork to ensure completeness and accuracy
    • Process service-related requests, including payment authorizations when required
  • Collaboration & Operations
    • Work closely with support teams and technicians to meet service goals and timelines
    • Optimize scheduling and dispatch efficiency through proactive coordination
    • Assist with departmental tasks, reporting, and administrative support
    • Perform additional duties as assigned

What You Bring
  • 2-3 years of experience in customer support, technical support, or dispatch coordination
  • Strong troubleshooting and problem-solving skills, particularly in a technical environment
  • Excellent communication skills with professional phone and email etiquette
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong attention to detail with accurate documentation and follow-up
  • Experience with Salesforce
  • Basic understanding of video or telecommunications systems is a plus

Why You'll Love It Here
  • Compensation starting at $18/hr, DOE and an additional $1/hr during nights and weekends
  • Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
  • Wellness perks including an onsite masseuse and mental health support
  • Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
  • A culture that values innovation, growth, and having fun while doing it

Who We Are
We're revolutionizing hospitality tech, offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we're proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

Apply