Company Description DIRECTV is one of the world's leading providers of digital television ... Troubleshooting issues, Incident & Problem management support. The user-facing applications are ...
Company Description DIRECTV is one of the world's leading providers of digital television ... Troubleshooting issues, Incident & Problem management support. The user-facing applications are ...
Company Description DIRECTV is one of the world's leading providers of digital television ... Troubleshooting issues, Incident & Problem management support. The user-facing applications are ...
Company Description DIRECTV is one of the world's leading providers of digital television ... Troubleshooting issues, Incident & Problem management support. The user-facing applications are ...
Company Description DIRECTV is one of the world's leading providers of digital television ... reviewing supporting documentation Performing on-site assessments (where necessary) Documenting ...
Company Description DIRECTV is one of the world's leading providers of digital television ... reviewing supporting documentation Performing on-site assessments (where necessary) Documenting ...
Director, IT Software Engineering
El Segundo, CA · On-site
$269K/yr
Provide hands-on technical leadership across all Salesforce functionalities supporting Field ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
Director, IT Software Engineering
El Segundo, CA · On-site
$269K/yr
Provide hands-on technical leadership across all Salesforce functionalities supporting Field ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...
Company Description DIRECTV is one of the world's leading providers of digital television ... Projects include large and small scale system framework changes to support the Commercial line of ...
Company Description DIRECTV is one of the world's leading providers of digital television ... Projects include large and small scale system framework changes to support the Commercial line of ...
Company Description DIRECTV is one of the world's leading providers of digital television ... support various domains in media distribution. This position requires strong business system ...
Company Description DIRECTV is one of the world's leading providers of digital television ... support various domains in media distribution. This position requires strong business system ...
Systems Architect
El Segundo, CA · On-site
$258K/yr
Company Description DIRECTV is one of the world's leading providers of digital television ... Leadership qualities, including ability to facilitate technical discussions with diverse and cross ...
Systems Architect
El Segundo, CA · On-site
$258K/yr
Company Description DIRECTV is one of the world's leading providers of digital television ... Leadership qualities, including ability to facilitate technical discussions with diverse and cross ...
Company Description DIRECTV is one of the world's leading providers of digital television ... Mid-Level Infrastructure Technical Project Manager This role requires a special candidate who has a ...
Company Description DIRECTV is one of the world's leading providers of digital television ... Mid-Level Infrastructure Technical Project Manager This role requires a special candidate who has a ...
Information Technology Supervisor
$93K - $110K/yr
This position is the first contact for support request resolution for the IT Department. This ... Technical training in, job appropriate knowledge of, and/or work experience in many of the ...
Information Technology Supervisor
$93K - $110K/yr
This position is the first contact for support request resolution for the IT Department. This ... Technical training in, job appropriate knowledge of, and/or work experience in many of the ...
Technical Support Directv information
What are the key skills and qualifications needed to thrive as a Technical Support DirecTV specialist, and why are they important?
To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.
What are some common challenges faced by Technical Support representatives at DirecTV, and how can they be successfully managed?
Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.
What is the role of technical support in DIRECTV?
The role of technical support in DIRECTV involves assisting customers with troubleshooting issues related to their satellite TV service, such as signal problems, equipment setup, and account management. Support agents often use diagnostic tools and require good communication skills to resolve technical problems efficiently.
What is DIRECTV's hiring process like?
The hiring process for a Technical Support Directv role typically involves submitting an online application, completing a phone or virtual interview, and participating in an in-person or virtual assessment. Candidates may also undergo background checks and skills tests related to troubleshooting and customer service before receiving an offer.
What does a Technical Support representative at DirecTV do?
A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.
What does a DIRECTV technician do?
A DIRECTV technician installs, repairs, and maintains satellite television systems at customer locations. They set up satellite dishes, troubleshoot signal issues, and ensure proper equipment functioning, often working with tools and following safety protocols. Certification and knowledge of satellite technology are typically required for this role.
How much do you make working for DIRECTV?
As a Technical Support representative for DIRECTV, the average annual salary ranges from $30,000 to $45,000, depending on experience and location. Entry-level positions may start lower, while experienced agents or those with specialized skills can earn higher wages, often supplemented with bonuses or incentives. Compensation typically includes benefits such as health insurance and paid time off.
What is the difference between Technical Support Directv vs Customer Service Representative?
| Aspect | Technical Support Directv | Customer Service Representative |
|---|---|---|
| Primary Role | Diagnosing and resolving technical issues related to Directv services | Handling customer inquiries, billing, and general service questions |
| Required Skills | Technical knowledge, troubleshooting, communication skills | Customer service, communication, problem-solving |
| Work Environment | Call centers, remote support, on-site | Call centers, retail stores, remote |
| Certifications | Technical certifications may be preferred | Customer service training, soft skills |
While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.
What are popular job titles related to Technical Support Directv jobs in California? For Technical Support Directv jobs in California, the most frequently searched job titles are:
What job categories do people searching Technical Support Directv jobs in California look for? The top searched job categories for Technical Support Directv jobs in California are:
What cities in California are hiring for Technical Support Directv jobs? Cities in California with the most Technical Support Directv job openings:
Job description
Company Description
DIRECTV is one of the world's leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming, and industry leading customer service to more than 32 million customers in the U.S. and Latin America.
Job Description
Looking for Technical Application Administrator for some of our financial applications. (EPS, SMS, etc). Person would be responsible for doing application release deployments across non-prod & prod environments. Troubleshooting issues, Incident & Problem management support. The user-facing applications are java-based off the shelf products from Calidus and Counterpoint. Experience with Linux & WebLogic is a must. Experience with tools such as Splunk & App Dynamic and autosys is nice to have. Experience with Oracle database & PL/SQL is good to have. Currently moving pieces to new stack on Hadoop for data layer. Cloudera deployment experience would be excellent to have.
Responsibilities
- Be a highly energetic self-starter and work in a team atmosphere to categorize, prioritize and assist day to day activities
- Provide rapid troubleshooting and quick thinking skills to resolve impacting issues
- Demonstrate aptitude for learning new technologies
- Provide creative solutions to complex IT problems
- Provide day to day support of all production and non-production environments
- Support the team to ensure 99.99% availability on mission critical applications for both internal and external DIRECTV customers
- Participate in project team meeting sessions and provide task level feedback to the Project Manager or Project Lead
- Proactively monitor application performance, improve monitoring alerts, and overall availability of key business components in production environments
Qualifications
- Bachelor of Science in Computer Science, Information Technology or equivalent experience
- Minimum of 7 years' experience in a professional IT Role
- 3+ years OS experience with Linux / Windows
- 3+ years Administering Oracle WebLogic Server 9.x/10.x/11.x/12.x
- Excellent verbal and written communication skills
- Proven experience with administrating 24/7 business critical applications
Additional Information
Previous experience with any of the following products is also desired
- Microsoft IIS 5/6/7/8, Apache Web Server or jBoss
- Proficient with and keen understanding of J2EE applications and deployments
- Experience with wlst, ant, perl, shell or other scripting a plus
This opportunity is a Long Term Contract
About Prosum
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
El Segundo, CA, US
Year founded
1996