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Technical Support Directv Jobs in California (NOW HIRING)

DIRECTV

Principal, IT Operations 1

El Segundo, CA · On-site

... technical direction, governance standards, and long-term operational roadmaps that support DIRECTV's broader business and technology strategy. This position owns strategic operational programs ...

Directv

Principal, IT Operations 1

El Segundo, CA · Remote

... technical direction, governance standards, and long-term operational roadmaps that support DIRECTV's broader business and technology strategy. This position owns strategic operational programs ...

Directv

Principal, IT Software Engineer 2

El Segundo, CA · Remote

$143K - $192K/yr

Serve as the domain technical expert, representing system capabilities to business and technology ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...

DIRECTV

Principal, IT Software Engineer 2

El Segundo, CA · On-site

$143K - $192K/yr

Serve as the domain technical expert, representing system capabilities to business and technology ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...

Directv

Lead Logistics Analyst

El Segundo, CA · Remote

This role serves as a senior technical resource and informal leader within the logistics/supply ... DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to ...

Prosum

Risk Analyst

El Segundo, CA

Company Description DIRECTV is one of the world's leading providers of digital television ... reviewing supporting documentation Performing on-site assessments (where necessary) Documenting ...

Prosum

Systems Architect

El Segundo, CA

$258K/yr

Company Description DIRECTV is one of the world's leading providers of digital television ... Leadership qualities, including ability to facilitate technical discussions with diverse and cross ...

Prosum

Systems Engineer

El Segundo, CA · On-site

Company Description DIRECTV is one of the world's leading providers of digital television ... support various domains in media distribution. This position requires strong business system ...

Brand Amp

Cinematographer / Editor

Costa Mesa, CA · Hybrid

We serve clients across a multitude of industries, including DIRECTV, Polaris, Traeger, MasterCraft ... You'll help bring brand stories to life through compelling video and photo content that supports ...

Brand Amp

Cinematographer / Editor

Costa Mesa, CA · On-site

$85K - $120K/yr

We serve clients across a multitude of industries, including DIRECTV, Polaris, Traeger, MasterCraft ... You'll help bring brand stories to life through compelling video and photo content that supports ...

All JobsTechnical Support Directv JobsTechnical Support Directv Jobs in California

Technical Support Directv information

What does a technical support DirecTV representative do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

What are popular job titles related to Technical Support Directv jobs in California?

For Technical Support Directv jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Support Directv jobs in California look for?

The top searched job categories for Technical Support Directv jobs in California are:

What cities in California are hiring for Technical Support Directv jobs?

Cities in California with the most Technical Support Directv job openings:

Technical Support Directv jobs near you

Principal, IT Operations 1

DIRECTV

El Segundo, CA • On-site

Full-time

Re-posted 10 days ago

DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

64th of 101 rated telecommunications companies

Job description

The Principal, IT Operations 1 is a senior technical authority responsible for shaping enterprise-wide IT operational strategy and driving large-scale infrastructure initiatives across DIRECTV's technology organization. This role serves as a recognized subject matter expert, providing strategic direction on complex, high-impact operational programs while acting as a key advisor to senior leadership and cross-organizational stakeholders. The Principal, IT Operations 1 operates with a high degree of autonomy, exercising sound judgment on ambiguous and precedent-setting issues, and plays a pivotal role in setting technical direction, governance standards, and long-term operational roadmaps that support DIRECTV's broader business and technology strategy.
This position owns strategic operational programs, setting organizational standards, and influencing decisions at a departmental or enterprise level.
Here's what you'll do:
  • Provide overall management, strategic direction, administrative support, and communication for long-term disaster recovery implementation projects.
  • Conduct Business Impact Analysis (BIA) and risk assessments to identify recovery gaps and recommend mitigation strategies.
  • Partner with application owners and technical teams to develop, document, and maintain disaster recovery and business continuity plans.
  • Serve as the primary liaison between business stakeholders, infrastructure teams, and application teams to support disaster recovery readiness.
  • Defines and drives enterprise-level operational strategy, translating business goals into multi-year technology roadmaps and infrastructure investment plans.
  • Leads large-scale, cross-functional programs and initiatives with significant organizational visibility, often spanning multiple teams, departments, or business units.
  • Serves as principal technical advisor to senior management and executive stakeholders, providing recommendations on infrastructure architecture, operational risk, and technology investment decisions.
  • Establishes and governs operational standards, policies, and best practices that guide IT operations across the organization.
  • Evaluates emerging technologies and industry trends, assessing their applicability and potential impact on DIRECTV's infrastructure strategy.
  • Oversees vendor and partner strategy at a program level, negotiating terms, setting performance expectations, and ensuring alignment with long-term operational goals.
  • Leads root-cause analysis and resolution for high-severity, high-visibility operational issues that carry significant business risk.
  • Champions continuous improvement initiatives, identifying systemic inefficiencies and architecting scalable solutions that improve reliability, performance, and cost-effectiveness.
  • Mentors and develops senior and mid-level engineers and IT operations staff, fostering technical growth and succession planning across the team.
  • Collaborates extensively with architecture, engineering, security, and business teams to ensure operational readiness for new initiatives and product launches.
  • Represents IT Operations in governance forums, steering committees, and strategic planning sessions.
  • Anticipates future operational needs and proactively identifies risks, gaps, or opportunities before they impact the business.

What you'll need to be successful:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; advanced degree or relevant industry certifications preferred.
  • Recognized subject matter expert with deep, authoritative knowledge of DIRECTV technologies, systems, and IT infrastructure.
  • Proven track record of leading large-scale, complex technology programs from strategy through execution.
  • 3 - 5 years of progressive experience in IT operations, infrastructure, or a related technical discipline, with demonstrated growth into strategic leadership.
  • Exceptional communication and executive presence, with the ability to influence and align senior leadership, technical teams, and external partners.
  • Strong analytical and problem-solving skills, capable of navigating ambiguous, high-stakes situations with minimal guidance.
  • Demonstrated experience mentoring and developing technical talent, including senior-level staff.
  • Experience managing strategic vendor relationships and complex procurement or partnership negotiations.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
This is a remote position that can be located anywhere in the United States, with the exception of Alaska. #LI-Remote
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $111,122 - $201,653
Low (N1): $111,122 - $166,583
Mid (N2): $116,970 - $175,350
High (N3): $128,667 - $192,885
Top (N4): $134,516 - $201,653
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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