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Technical Support Directv Jobs in California (NOW HIRING)

DIRECTV

Sr Account Mgr National Sales

El Segundo, CA · On-site

Technical design and guidance for DIRECTV systems at client locations. * Implementation and Project ... Support and manage National Accounts' Seasonal Sports price points including NFL Sunday Ticket.

Directv

Sr Account Mgr National Sales

El Segundo, CA · Remote

Technical design and guidance for DIRECTV systems at client locations. * Implementation and Project ... Support and manage National Accounts' Seasonal Sports price points including NFL Sunday Ticket.

Prosum

Technical Application Administ

El Segundo, CA · On-site

Company Description DIRECTV is one of the world's leading providers of digital television ... Troubleshooting issues, Incident & Problem management support. The user-facing applications are ...

Prosum

Risk Analyst

El Segundo, CA · On-site

Company Description DIRECTV is one of the world's leading providers of digital television ... reviewing supporting documentation Performing on-site assessments (where necessary) Documenting ...

Prosum

Systems Engineer

El Segundo, CA

Company Description DIRECTV is one of the world's leading providers of digital television ... support various domains in media distribution. This position requires strong business system ...

Prosum

Systems Architect

El Segundo, CA

$258K/yr

Company Description DIRECTV is one of the world's leading providers of digital television ... Leadership qualities, including ability to facilitate technical discussions with diverse and cross ...

AECOM

Landscape Designer

Los Angeles, CA · On-site

Under the direction of the Supervising Landscape Architect, may independently perform technical ... To support this commitment, all newly hired employees are required to attend an in-person Day 1 ...

AECOM

Landscape Designer

Los Angeles, CA · On-site

Under the direction of the Supervising Landscape Architect, may independently perform technical ... To support this commitment, all newly hired employees are required to attend an in-person Day 1 ...

All JobsTechnical Support Directv JobsTechnical Support Directv Jobs in California

Technical Support Directv information

What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

Is Technical Support DIRECTV a good place to work?

Technical Support roles at DIRECTV are generally considered stable with opportunities for skill development in customer service and troubleshooting. The work environment often involves shift work and requires good communication skills, with some positions offering remote work options. Overall, it can be a suitable job for those interested in technical support and telecommunications.

What does a technical support DirecTV representative do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

What are popular job titles related to Technical Support Directv jobs in California?

For Technical Support Directv jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Support Directv jobs in California look for?

The top searched job categories for Technical Support Directv jobs in California are:

What cities in California are hiring for Technical Support Directv jobs?

Cities in California with the most Technical Support Directv job openings:

Technical Support Directv jobs near you

Sr Account Mgr National Sales

DIRECTV

El Segundo, CA • On-site

Full-time

Posted 17 days ago

DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

61st of 99 rated telecommunications companies

Job description

DIRECTV is seeking a Sr. Account Manager responsible for growing and managing DIRECTV National Account customers by generating revenue and activating new locations with DIRECTV. This is achieved by working with and providing solutions to client's internal corporate teams. The solutions presented and discussed address client needs and goals. The Sr. Account Executive must prove the value of DIRECTV Entertainment solutions, design and sell the solution, gain internal and customer alignment, and execute the plan to implement the solution. The Sr. Account Manager will work with internal cross-functional teams to provide transparent communication and engage the right resources to serve the customer's needs correctly. In this role, you are responsible for all phases of the customer lifecycle, will develop a strong business relationship with each of your clients, and manage those relationships. The Sr. Account Manager will manage growth, normal business engagements, Quarterly Business Reviews, client leadership meetings, issue escalations, and account terminations (if necessary).
Here's what you'll do:
  • Manage, develop, and grow 30+ National Accounts, full lifecycle management.
  • Clients range from Fortune 100 to small/medium sized companies with 25+ locations.
  • Manage relationships with all levels of the company including C-suite, Supply Chain, Procurement, Operations, Marketing, Construction, and IT.
  • New Location Activation and Revenue Growth targets.
  • Collaborate across all internal stakeholders and functional groups to serve customer needs.
  • Contract Management and Renewal.
  • Technical design and guidance for DIRECTV systems at client locations.
  • Implementation and Project Management for new and existing projects.
  • Reporting and Analytics.
  • Multi-channel integration with DIRECTV Dealers, Service Partners, Telco Partners, ATT Business Sales, etc.
  • Improving process and working within current model to generate results.
  • Serve as the industry expert for our client's benefit, understanding their business and our business.

To make your mark as Sr. Account Manager, DIRECTV National Sales you will:
  • Have a proven background in sales, project management, and process implementation focusing on customer lifecycle improvement and experience with National and Fortune 500 client engagement.
  • Be passionate and action-oriented with an ability to think strategically and creatively.
  • Must have the ability to focus on detailed implementation and project management.
  • Possess a combination of strategic sales skills, marketing knowledge, and technical aptitude.
  • Ability to serve complex installations and simple installations designs; writing of Scopes of Work and process documents (Install/Move/Add/Change).
  • Achieve revenue and activation goals by serving as a sales and marketing consultant who identifies client objectives and then sells outcome-based entertainment solutions that deliver measurable success.
  • Develop account-level strategy, forecasts, and business plans that incorporate DIRECTV's continually evolving technology to increase client penetration and sales.
  • Build and manage relationships across multiple clients at all levels within the customer's organization.
  • Responsible for pricing model development and margin responsibilities for each contract and project.
  • Provide segmentation data, analysis, and support the strategic plan for each market segment.
  • Ability to manage strategic partner relationships with industry consultants and organizations.
  • Work with internal partners to manage projects, research, and process efforts.
  • Support and manage National Accounts' Seasonal Sports price points including NFL Sunday Ticket.
  • Be a positive and contributing team member on the National Accounts team.

What you'll need to be successful:
  • Bachelor's Degree preferred.
  • 3 - 5 years required, 5 - 8 years desired sales experience with consistent growth and quota achievement.
  • Strong passion to succeed, ability to work within a team environment, and the value system to do the right thing.
  • Excellent communication skills and the ability to interface and sell at all levels of management.
  • Proven track record of developing relationships with clients, co-workers, vendors, and business partners.
  • Strong analytical skills and attention to detail.
  • Strong working knowledge of Excel and PowerPoint.
  • Budget management/financial forecasting skills.
  • Ability to work independent of supervision and make decisions of wide variety and complexity.
  • Strong project management skills.
  • Industry experience a plus but not necessary.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
This role requires a minimum but is not limited to approximately 30 - 50% travel.
This is a remote position that can be located anywhere in the contiguous United States. #LI-Remote
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $83,391 - $151,421
Low (N1): $83,391 - $125,087
Mid (N2): $87,780 - $131,670
High (N3): $96,558 - $144,837
Top (N4): $100,947 - $151,421
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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