... support - with integrity, professionalism, and a commitment to excellence. We believe every team ... DIRECTV | Viasat | Starlink Installation & Service Location: Munising / Mackinaw and surrounding ...
Quick apply
... support - with integrity, professionalism, and a commitment to excellence. We believe every team ... DIRECTV | Viasat | Starlink Installation & Service Location: Munising / Mackinaw and surrounding ...
Satellite Installation Technician / Fixed Wireless Installer
Burton, MI · On-site
$1.2K/wk
... support - with integrity, professionalism, and a commitment to excellence. We believe every team ... DIRECTV | Viasat | Starlink Installation & Service Location: Burton, MI and surrounding service ...
Quick apply
Satellite Installation Technician / Fixed Wireless Installer
Burton, MI · On-site
$1.2K/wk
... support - with integrity, professionalism, and a commitment to excellence. We believe every team ... DIRECTV | Viasat | Starlink Installation & Service Location: Burton, MI and surrounding service ...
... support - with integrity, professionalism, and a commitment to excellence. We believe every team ... DIRECTV | Viasat | Starlink Installation & Service Location: Grand Rapids, MI and surrounding ...
Quick apply
... support - with integrity, professionalism, and a commitment to excellence. We believe every team ... DIRECTV | Viasat | Starlink Installation & Service Location: Grand Rapids, MI and surrounding ...
Technical Support Directv information
What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?
To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.
What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?
Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.
Is Technical Support DIRECTV a good place to work?
Technical Support roles at DIRECTV are generally considered stable with opportunities for skill development in customer service and troubleshooting. The work environment often involves shift work and requires good communication skills, with some positions offering remote work options. Overall, it can be a suitable job for those interested in technical support and telecommunications.
What does a technical support DirecTV representative do?
A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.
What is the difference between Technical Support Directv vs Customer Service Representative?
| Aspect | Technical Support Directv | Customer Service Representative |
|---|---|---|
| Primary Role | Diagnosing and resolving technical issues related to Directv services | Handling customer inquiries, billing, and general service questions |
| Required Skills | Technical knowledge, troubleshooting, communication skills | Customer service, communication, problem-solving |
| Work Environment | Call centers, remote support, on-site | Call centers, retail stores, remote |
| Certifications | Technical certifications may be preferred | Customer service training, soft skills |
While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.
What are popular job titles related to Technical Support Directv jobs in Michigan?
For Technical Support Directv jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Technical Support Directv jobs in Michigan look for?
The top searched job categories for Technical Support Directv jobs in Michigan are:
What cities in Michigan are hiring for Technical Support Directv jobs?
Cities in Michigan with the most Technical Support Directv job openings:
Satellite Installation Technician / Fixed Wireless Installer
Mackinaw City, MI • On-site
$1.2K/wk
Contractor
Re-posted 9 days ago
Job description
Join Next Solutions | Where Purpose Meets Action
At Next Solutions, we’re on a mission to deliver world-class telecommunications service - from cable, internet, and phone installations to fiber construction and broadband support - with integrity, professionalism, and a commitment to excellence. We believe every team member matters and plays a role in shaping the future of connectivity, serving our customers, and supporting our communities.
Join us if you’re ready to grow, solve real challenges, and make a difference every day.
DIRECTV | Viasat | Starlink Installation & Service
Location: Munising / Mackinaw and surrounding service areas
Position Type: Independent Contractor (1099)
Schedule: Full-Time Opportunity | 40+ Hours Weekly Available
BENEFITS OFFERED:
- Flexible schedule
- On-the-job-training
- Ability to earn over $1200+ per week
SUMMARY: Next Solutions is seeking experienced and motivated Satellite Installation Technicians, Fixed Wireless Installers, Broadband Technicians, and Telecommunications Field Technicians to support residential and commercial installation and service work throughout the Munising / Mackinaw market, and surrounding areas.
Technicians will perform installations, upgrades, service calls, and troubleshooting for satellite television and internet services, including DIRECTV, Viasat, and Starlink systems.
This opportunity is ideal for self-motivated contractors who enjoy hands-on technical work, customer interaction, and working independently in the field.
The ideal candidate has previous experience installing or servicing telecommunications equipment and is comfortable working independently in customer homes and businesses.
Successful candidates may have experience as a:
- Satellite Installation Technician
- Fixed Wireless Installer
- Fixed Wireless Technician
- Broadband Installer
- Internet Installation Technician
- Cable Installation Technician
- Telecommunications Technician
- Field Service Technician
- Low Voltage Technician
- DIRECTV Installer
- DISH Network Installer
- Viasat Installer
- Starlink Installer
Candidates should be:
- Customer-focused and professional
- Comfortable troubleshooting technical issues
- Reliable and self-motivated
- Safety-conscious and detail-oriented
- Able to work independently with minimal supervision
WHAT YOU’LL DO:
- Install satellite television and internet systems
- Install fixed wireless internet and broadband equipment
- Mount, align, and configure customer equipment
- Run and secure cabling according to installation standards
- Program and activate equipment
- Troubleshoot service and connectivity issues
- Perform repairs, upgrades, and equipment replacements
- Verify proper functionality before leaving each job site
- Deliver a positive customer experience throughout the installation process
WHAT WE ARE LOOKING FOR:
- Previous satellite, cable, telecommunications, or related field experience preferred
- Strong troubleshooting and problem-solving skills
- Ability to work independently and manage assigned workload
- Customer service experience preferred
- Comfortable working outdoors in varying weather conditions
- Ability to climb ladders and work at heights
- Ability to lift and carry installation equipment and materials
- Valid driver's license
- Reliable transportation
- Ability to successfully pass required background screening
- Ability to successfully complete required drug screening
- Availability to work a flexible schedule, including weekends and evenings when business needs require
- Ability to meet customer service and installation quality expectations
EQUIPMENT REQUIREMENTS
Contractors must provide:
- A work vehicle capable of transporting installation materials and an extension ladder
- Required hand tools and basic installation equipment
- Smartphone or mobile device capable of supporting field service applications
WORK HOURS & LOCATION REQUIREMENTS:
- This is a field-based role requiring full-time travel to customer locations, within a <100-mile service area.
- The typical schedule is 40-50 hours per week, including alternating weekends as needed.