Field Technician I - WISP
$18 - $20/hr
Enjoy great benefits, a company truck, and the opportunity to grow your technical skills in the ... Conduct routine field maintenance and basic physical troubleshooting with remote support and ...
Quick apply
Field Technician I - WISP
$18 - $20/hr
Enjoy great benefits, a company truck, and the opportunity to grow your technical skills in the ... Conduct routine field maintenance and basic physical troubleshooting with remote support and ...
Technical Support Directv information
What does a technical support DirecTV representative do?
A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.
What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?
To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.
What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?
Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.
What is the difference between Technical Support Directv vs Customer Service Representative?
| Aspect | Technical Support Directv | Customer Service Representative |
|---|---|---|
| Primary Role | Diagnosing and resolving technical issues related to Directv services | Handling customer inquiries, billing, and general service questions |
| Required Skills | Technical knowledge, troubleshooting, communication skills | Customer service, communication, problem-solving |
| Work Environment | Call centers, remote support, on-site | Call centers, retail stores, remote |
| Certifications | Technical certifications may be preferred | Customer service training, soft skills |
While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.
What are popular job titles related to Technical Support Directv jobs in Nevada?
For Technical Support Directv jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Technical Support Directv jobs in Nevada look for?
The top searched job categories for Technical Support Directv jobs in Nevada are:
What cities in Nevada are hiring for Technical Support Directv jobs?
Cities in Nevada with the most Technical Support Directv job openings:
Field Technician I - WISP
Las Vegas, NV
$18 - $20/hr
Full-time
Medical, Dental, Retirement, PTO
Re-posted 27 days ago
Job description
About isp.net
isp.net is Las Vegas's leading internet service provider, delivering fast, reliable, and affordable internet solutions to homes, businesses, and large-scale properties across the valley. With over 28 years in the industry, we've built a reputation on something simple: doing right by our customers.
At isp.net, we're not just connecting people to the internet — we're building a better experience around it. If you're looking to join a company with deep roots in the community, a loyal customer base, and a team that takes pride in its work, we'd love to hear from you.
Why Join Us?
Do you enjoy working outdoors, using your hands, and taking pride in a physical job well done? We are looking for a reliable Field Technician to tackle the hands-on installation of our equipment. Enjoy great benefits, a company truck, and the opportunity to grow your technical skills in the field!
What You Will Do: In this role, you will handle the physical rooftop setup and cabling, then team up with our remote Engineering department to get the client connected and online.
Install & Setup: Safely install and uninstall equipment on client rooftops.
Cabling: Run, install, and terminate shielded CAT5/CAT6 and RJ11 cables.
Tech Deployment: Mount and physically install Access Points, Phones, Cameras, Routers, and Switches.
Troubleshooting: Conduct routine field maintenance and basic physical troubleshooting with remote support and direction from our Engineering department.
Safety First: Strictly adhere to safety protocols to ensure the well-being of yourself, your team, and our customers.
High school diploma or equivalent.
Prior experience with a Microwave Internet Service Provider preferred.
Previous experience with Cox, DirecTV, or satellite installations preferred.
Familiarity with cable testing equipment such as Fluke or Ideal testers.
Comfortable using a field laptop to connect to equipment and adjust basic IP settings.
Manual dexterity with proficient use of hand and power tools.
Excellent problem-solving, communication, and customer service skills.
Valid driver's license with a clean driving record.
Ability to successfully pass a background check.
Comfortable working outdoors in various weather conditions.
Confident working at various heights, including carrying a 32-foot extension ladder and safely navigating single- and multi-story residential and commercial rooftops.
Ability to lift and carry equipment weighing up to 50 lbs.
Visual acuity to distinguish colors and fine details for installation and troubleshooting activities.
Flexibility to work a variable schedule, including weekends.
Availability for occasional evening overtime as needed.
Willingness to travel out of town periodically as required.
Benefits:
Paid on-the-job training
Company truck
Fuel card
Health insurance
Dental insurance
Paid time off
401(k)
Professional development assistance
Referral program
Shift and Schedule:
40 hours/week. Scheduled days will vary (Monday–Sunday).
Pay:
$18.00 - $20.00 an hour to start