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Technical Support Directv Jobs in New York (NOW HIRING)

The Director will play an integral role in supporting the DIRECTV sales team with planning ... Ability to translate complex technical concepts for various stakeholders. * Strong project ...

New

The Director will play an integral role in supporting the DIRECTV sales team with planning ... Ability to translate complex technical concepts for various stakeholders. * Strong project ...

At DIRECTV , we're redefining the future of entertainment. We're delivering cutting-edge products ... Support system implementation initiatives through business analysis, testing, and process ...

New

At DIRECTV , we're redefining the future of entertainment. We're delivering cutting-edge products ... Support system implementation initiatives through business analysis, testing, and process ...

New

Enterprise Sales Executive

New York, NY · On-site

$100K - $160K/yr

... supporting what patients, clinicians, and families need most in care settings. If shaping what the ... Demonstrate company products and solutions and be an expert in the technical conversation.

Technician

Edison, NJ · On-site

$22/hr

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you ... Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card * Medical, dental ...

Technician

Edison, NJ · On-site

$22/hr

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you ... Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card * Medical, dental ...

Technician

Edison, NJ · On-site

$22/hr

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you ... Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card * Medical, dental ...

Technician

Edison, NJ · On-site

$22/hr

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you ... Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card * Medical, dental ...

Technician

Edison, NJ · On-site

$22/hr

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you ... Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card * Medical, dental ...

Technician

Edison, NJ · On-site

$22/hr

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you ... Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card * Medical, dental ...

Technician

Edison, NJ · On-site

$22/hr

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you ... Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card * Medical, dental ...

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Technical Support Directv information

What does a technical support DirecTV representative do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

What are popular job titles related to Technical Support Directv jobs in New York?

For Technical Support Directv jobs in New York, the most frequently searched job titles are:

Director, Programmatic Partnerships

Directv

New York, NY • Hybrid

$147K - $221K/yr

Full-time

Posted 3 days ago

New


DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

64th of 101 rated telecommunications companies


Job description

DIRECTV is seeking an experienced and strategic Director of Programmatic Partnerships to lead our efforts in building and managing strategic collaborations across DIRECTV Advertising. This key leadership role will focus on managing our Account Management team to drive revenue across DIRECTV's programmatic products working directly with our strategic key accounts including buyers at agencies, client direct, and DSPs to activate demand. The Director will play an integral role in supporting the DIRECTV sales team with planning, strategizing, executing, and monitoring all programmatic deals. The Director will serve as our programmatic subject matter expert and lead our Account Management team in being our partners' day-to-day contact providing superior customer service leading to revenue retention, growth, and renewals.

Here's what you'll do:

  • Execute optimization strategy across SSP and DSP direct programmatic, private marketplace, and programmatic guaranteed deals.
  • Build joint business plans with priority DSPs to increase spend, expand inventory access (inclusive of CTV, Pause Ad, and DOOH), and improve the company's positioning within programmatic marketplaces.
  • Work closely with the Programmatic Performance Management team to ensure we maximize yield, fill, win rates, and overall demand across a vast library of DSP marketplace deals.
  • Collaborate cross-functionally with Product, Marketing, and Inventory teams to translate demand partner objectives and market opportunities into actionable revenue strategies, product enhancements, and go-to-market initiatives.
  • Identify opportunities with emerging DSPs to expand our catalogue of marketplace deals.
  • Partner closely with Direct Sales and Programmatic Account Management to create complementary strategies between Direct IO and Programmatic Channels.
  • Develop internal reporting and insights that clearly communicate DSP performance and revenue opportunities.
  • Serve as a strategic liaison with SSP partners, gathering market intelligence to inform internal recommendations and strategy across our holding company, agency, and client-direct partnerships.
  • Analyze market trends, competitive activity, and industry developments to inform commercial strategy and partnership investments.
  • Stay ahead of CTV programmatic trends including unified auction dynamics, supply path optimization (SPO), and Agentic Buying Opportunities.
  • Represent DIRECTV Advertising at industry conferences, client events, and trade organizations to strengthen market presence and identify emerging partnership opportunities.

What you'll need to be successful:

  • Bachelor's degree in Marketing, Communications, or related field preferred.
  • 5 - 7 years required, 7+ years of experience desired in digital advertising, programmatic account management, or related roles.
  • Expertise in working with SSPs, DSPs, ad servers, and other optimization platforms.
  • Proven track record of growing accounts by forging strong relationships with clients, understanding their objectives, and recommending best strategies.
  • Outstanding troubleshooting, analytical, and problem-solving abilities for data driven decision making.
  • Ability to work well with others and collaborate cross-functionally in a fast-paced environment.
  • Strong experience working in MS Office and Excel including pivot tables and manipulation of large data sets.
  • Outstanding written and verbal communication skills at the executive level.
  • Exceptional organizational skills, while paying close attention to detail.
  • End-to-end knowledge of the advertising sales process.
  • Ability to translate complex technical concepts for various stakeholders.
  • Strong project management skills and ability to manage multiple priorities.
  • Experience presenting to and influencing senior leadership.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

This role requires but is not limited to 10% travel.

This is a New York City, NY, based position that works both in-office (2 days/week) and remotely. #LI-Hybrid

A career with us comes with big rewards:

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.

The Base Salary range displayed below reflects the minimum and maximum target salary for the position and work location(s) listed in the job posting US Labor Market Zone(s). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

DIRECTV WAGE ZONE

N4: $147,919 - $221,818

Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

Apply today!

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