Technical Support Directv Jobs (NOW HIRING)

DIRECTV is one of the world's leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming, and industry leading customer service to more than 32 million customers in the U.S. and Latin America.

DIRECTV's Commercial business segment includes bars, restaurants, hotels and private offices. This position will develop and execute strategic and tactical projects to meet aggressive growth targets for the Commercial division. Projects include large and small scale system framework changes to support the Commercial line of business, new offer changes, and process improvements. Projects range in duration from 2 to 8 months.   

Responsibilities:

Demonstrate full accountability for success of projects by identifying input required from cross-functional areas and proactively managing action items, issues and deliverable. Drive progress across cross-functional teams. Own cross-functional team tasks as part of project and drive execution.

Manage 2-4 small to large scale projects simultaneously (in various stages of implementation). Consistently deliver results.

Lead project teams by coordinating with Sales, Marketing, IT, Customer Service, Home Services, Supply Chain, Legal, etc. as well as third party partners.

Document current and to-be business processes, provide recommendations for enhancements and implement changes.

Gather and document detailed business requirements and develop process flows.

Provide project launch support by smoke testing, facilitating launch calls and supporting production issues to resolution. Own and be accountable for successful delivery of all project tasks.

Confirm technical requirements drafted by IT and participate in systems discussions.

Must be able to assess the project, decisions and processes in terms of the big picture/cross-departmental impacts as well as fully understand the details

Develop and maintain standard project documentation including business rules/requirements, action items, agendas, minutes and project plans

Identify potential problems and formulate solutions that achieve business needs

Evaluate decisions and processes to ensure they are in the best interest of customers and company goals; escalate as needed

Perform and coordinate user acceptance testing with internal business and external partners; report all issues to IT and ensure appropriate resolution. Document and execute test cases on projects

Prepare launch go/no go checklists and create contingency plans.

Provide project updates to management that include progress, risks, issues and mitigation recommendations.

Bachelor's Degree and 5+ year's relevant experience (large-scale, multi-disciplinary Project Management, Business Analysis, Sales Operations, etc.) required.

Strong problem-solving and analytical skills, including a qualitative and quantitative skill set.

Ability to learn the business and become an SME for other cross-functional teams.

Experience in documenting business requirement documents, UAT test plan and UAT test cases. Experience in executing test cases and defects management.

Experience working with cross-functional teams including Marketing, Legal, Accounting, Sales, Dealer Compensation, IT, Customer Care etc.

Demonstrated ability to analyze complex issues and design appropriate solutions.

Leadership qualities, including meeting facilitation, time management, organizational skills and ability to influence others, negotiation skills to get the job done.

Ability to synthesize information and develop creative solutions to meet business objectives.

Demonstrated success managing matrix teams; work effectively with business and technical managers.

Ability to manage heavy work load, accommodate change and adapt accordingly. Experience delivering results in a fast moving, challenging environment.

Excellent communication skills, including ability to tailor communication to audience to achieve desired results.

Experience with public speaking and presentation skills.

Proficiency in standard MS Office applications.

Occasional travel required.

REQUIRED and a huge plus: PM with BA skills, UAT, large enterprise companies, requirements documentation, someone who wears multiple hats, cross functional experience.