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Technical Support Directv Jobs in Boca Raton, FL

Technical Support Directv information

See Boca Raton, FL salary details

$13

$24

$42

How much do technical support directv jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for technical support directv in Boca Raton, FL is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support DirecTV specialist, and why are they important?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by Technical Support representatives at DirecTV, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

What is the role of technical support in DIRECTV?

The role of technical support in DIRECTV involves assisting customers with troubleshooting issues related to their satellite TV service, such as signal problems, equipment setup, and account management. Support agents often use diagnostic tools and require good communication skills to resolve technical problems efficiently.

What is DIRECTV's hiring process like?

The hiring process for a Technical Support Directv role typically involves submitting an online application, completing a phone or virtual interview, and participating in an in-person or virtual assessment. Candidates may also undergo background checks and skills tests related to troubleshooting and customer service before receiving an offer.

What does a Technical Support representative at DirecTV do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What does a DIRECTV technician do?

A DIRECTV technician installs, repairs, and maintains satellite television systems at customer locations. They set up satellite dishes, troubleshoot signal issues, and ensure proper equipment functioning, often working with tools and following safety protocols. Certification and knowledge of satellite technology are typically required for this role.

How much do you make working for DIRECTV?

As a Technical Support representative for DIRECTV, the average annual salary ranges from $30,000 to $45,000, depending on experience and location. Entry-level positions may start lower, while experienced agents or those with specialized skills can earn higher wages, often supplemented with bonuses or incentives. Compensation typically includes benefits such as health insurance and paid time off.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

What are popular job titles related to Technical Support Directv jobs in Boca Raton, FL? For Technical Support Directv jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Technical Support Directv jobs in Boca Raton, FL look for? The top searched job categories for Technical Support Directv jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Technical Support Directv jobs? Cities near Boca Raton, FL with the most Technical Support Directv job openings:
Technician

$22/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago


Job description

Overview

At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you wonโ€™t just provide and install the most advanced home technologies around โ€“ everything from satellite dishes to home security and smart home automation โ€“ youโ€™ll be the technician customers trust.

Explore exciting opportunities in Home Installation, made possible through our collaboration with a leading partner in the Satellite industry. As a valued team member, you will play a crucial role in the installation and maintenance of satellite dishes and receivers. Your responsibilities include fostering positive customer relationships, troubleshooting, and guaranteeing a seamless and enjoyable customer experience. This dynamic role involves both indoor and outdoor tasks at customer residences and commercial buildings and must follow safety guidelines.

If youโ€™re ready to take a major step up in your career, weโ€™re ready to talk.

What weโ€™re looking for:

  • You take customer service seriously and set the example
  • You know or are motivated to learn the latest technologies and youโ€™re ready to master whateverโ€™s next
  • You enjoy multi-tasking and working independently
  • You advise and recommend the best solutions and products to meet the customerโ€™s needs
  • You desire to continuously learn relevant new technologies

What weโ€™re offering:

  • Competitive wages โ€“ performance-based compensation and incentives (if you do more, you earn more)
  • Paid training - focused on safety, customer service, technology, products, and on-site sales techniques
  • Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card
  • Medical, dental and vision benefits options
  • 401(k) with a company match (thatโ€™s free money)
  • Employee stock purchase plan
  • Paid time off
  • Highly independent work environment
  • A clear promotion path to Field Technician Supervisor and Site Manager - 80% of our Operation Managers started as Technicians

Pay: Up to $22 an hour or more

What we require:

  • Essential function of the job requires you to climb ladders.ย  You must be able to meet manufacturerโ€™s safety requirements on equipment used. Candidateโ€™s body weight + 25 lbs of tools/equipment must not exceed 375 pounds.
  • Be able to lift 60-80 pounds and climb 28-36 foot ladders
  • Work could be performed in environments that are not heated or air conditioned, and work may be inside or outside, not dependent of weather
  • Work could require kneeling, crawling, bending or other positions that may be uncomfortable
  • A valid driverโ€™s license
  • Be able to pass a pre-employment drug test, criminal background check and MVR (driving record) check
  • Be able to work a flexible schedule that includes weekends or evenings
  • Maintain strict adherence to safety protocols and procedures in this safety-sensitive role

About MasTec Advanced Technologies

MasTec Advanced Technologies is the leader in last mile fulfillment services for the deployment and installation of technology and devices. We safely deliver, install and support an array of consumer and commercial products, creating a high-quality customer experience in every interaction. We are the โ€œclean boot, white gloveโ€ service provider, with more than 2,000 full-time service professionals and technicians nationwide. We connect people with the products and technology they want and need from TV, entertainment and security to connected homes, facility upgrades and smart cities. We provide the planning, staffing, training, resource deployment, inventory management, call center support and analytics required for a comprehensive workforce solution. Our controls deliver the depth, flexibility, technology and efficiency needed to meet any business objective. With over 25 years of expertise and one of the largest fleets of service vehicles in the country, you can be confident in us to deliver success for your business.

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: CONTRACTOR