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Technical Support Directv Jobs (NOW HIRING)

Mereo Fiber

Community Support Specialist

... and DIRECTV customers. This role is responsible for delivering high-quality, phone-based customer service and support related to technical issues, billing inquiries, troubleshooting, account ...

SONIFI

Onsite Technician (RF/Systems)

Chicago, IL · On-site

$26 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... laptop, and technical support. CUSTOMER EXPERIENCE & COMMUNICATION: As the face for our ... We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and ...

sonifi

Field Telecommunications Technician

Honolulu, HI · On-site

$27 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... laptop, and technical support. CUSTOMER EXPERIENCE & COMMUNICATION: As the face for our ... We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and ...

sonifi

Onsite Technician (RF/Systems)

Chicago, IL · On-site

$26 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... laptop, and technical support. CUSTOMER EXPERIENCE & COMMUNICATION: As the face for our ... We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and ...

sonifi

Onsite Technician (RF/Systems)

Chicago, IL

$26 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... laptop, and technical support. CUSTOMER EXPERIENCE & COMMUNICATION: As the face for our ... We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and ...

SONIFI

Field Telecommunications Technician

Honolulu, HI · On-site

$27 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... laptop, and technical support. CUSTOMER EXPERIENCE & COMMUNICATION: As the face for our ... We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and ...

Shangri-La

IT Tech - Shangri L Resort + Golf Club

OK · On-site

$15 - $16/hr

Provides technical support to users by researching and answering questions, troubleshooting ... Agilysys/InfoGenesis POS, Amadeus HotSOS (ticketing system), DirecTV DRE, mobile device MDMs, and ...

New

Prosum

Risk Analyst

El Segundo, CA · On-site

Company Description DIRECTV is one of the world's leading providers of digital television ... reviewing supporting documentation Performing on-site assessments (where necessary) Documenting ...

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Technical Support Directv information

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$14

$26

$44

How much do technical support directv jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for technical support directv in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support DirecTV specialist?

To thrive as a Technical Support DirecTV specialist, you need strong troubleshooting abilities, technical knowledge of satellite TV systems, and typically a high school diploma or equivalent. Familiarity with CRM software, remote diagnostic tools, and proprietary DirecTV support systems is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve their issues. These competencies ensure customer satisfaction, efficient service delivery, and the resolution of technical problems in a timely manner.

What are some common challenges faced by technical support DirecTV representatives, and how can they be successfully managed?

Technical Support representatives at DirecTV often encounter challenges such as troubleshooting complex equipment issues, assisting frustrated customers, and keeping up with frequent updates in technology and service offerings. Successfully managing these challenges involves strong communication skills, patience, and continuous product training. Team collaboration and utilizing internal knowledge bases are also crucial, as more experienced colleagues and supervisors can provide guidance on resolving particularly difficult cases. Staying organized and maintaining a positive attitude helps ensure high-quality customer service and job satisfaction.

Is Technical Support DIRECTV a good place to work?

Technical Support roles at DIRECTV are generally considered stable with opportunities for skill development in customer service and troubleshooting. The work environment often involves shift work and requires good communication skills, with some positions offering remote work options. Overall, it can be a suitable job for those interested in technical support and telecommunications.

What does a technical support DirecTV representative do?

A Technical Support representative at DirecTV assists customers with troubleshooting issues related to their satellite TV service, equipment, and account setup. They help resolve problems such as signal loss, receiver malfunctions, and connectivity issues over the phone, online chat, or email. Additionally, they guide customers through basic troubleshooting steps, schedule technician visits if necessary, and provide information about DirecTV products and services. Their goal is to ensure customers have a smooth and satisfactory experience with DirecTV's offerings.

What is the difference between Technical Support Directv vs Customer Service Representative?

AspectTechnical Support DirectvCustomer Service Representative
Primary RoleDiagnosing and resolving technical issues related to Directv servicesHandling customer inquiries, billing, and general service questions
Required SkillsTechnical knowledge, troubleshooting, communication skillsCustomer service, communication, problem-solving
Work EnvironmentCall centers, remote support, on-siteCall centers, retail stores, remote
CertificationsTechnical certifications may be preferredCustomer service training, soft skills

While both roles involve assisting customers, Technical Support Directv focuses on resolving technical issues with services and equipment, requiring technical skills and troubleshooting knowledge. Customer Service Representatives handle general inquiries, billing, and account management, emphasizing communication and customer relations. Understanding these differences helps job seekers identify the right career path within the industry.

More about Technical Support Directv jobs

What cities are hiring for Technical Support Directv jobs?

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What states have the most Technical Support Directv jobs?

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What job categories do people searching Technical Support Directv jobs look for?

The top searched job categories for Technical Support Directv jobs are:

Technical Support Directv jobs near you
Infographic showing various Technical Support Directv job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Community Support Specialist

Mereo Fiber

Remote

Full-time

Posted 4 days ago

Job description

Job Summary:
The Tier 1 Community Support Specialist serves as the first point of contact for the company’s customers, including property residents, property managers, and DIRECTV customers. This role is responsible for delivering high-quality, phone-based customer service and support related to technical issues, billing inquiries, troubleshooting, account platforms, and service installations.
Duties/Responsibilities:
  • Interact with customers via phone and email to provide support and information regarding products and services.
  • Monitor property-wide service status using web-based network monitoring tools.
  • Open, track, and prioritize trouble tickets, ensuring systems remain accurate and organized.
  • Handle inbound support calls and emails related to internet service issues.
  • Address customer questions and complaints; escalate complex issues to the appropriate technical specialist or department as needed.
  • Dispatch and assign repair requests to field technicians, ensuring timely coordination and follow-up with customers.
  • Serve as a liaison between customers and internal departments to facilitate issue resolution.
  • Ensure appropriate actions are taken to resolve customer concerns Õ¡Ö€Õ¤ÕµÕ¸Ö‚Õ¶Õ¡Õ¾Õ¥Õ¿ly and in a timely manner.
  • Perform additional duties as assigned.
Required Skills/Abilities:
  • Proven customer service experience with a strong focus on customer satisfaction.
  • Excellent verbal and written communication skills, including active listening.
  • Strong problem-solving abilities with a service-oriented mindset.
  • Proficiency in computer systems and ability to quickly learn new software platforms.
  • Ability to multitask and perform effectively in a fast-paced environment.
  • Flexibility to work varying schedules, including evenings or weekends if required.
Education and Experience:
  • High school diploma or equivalent required.
  • Minimum of 1+ year of customer service experience; telecommunications or ISP experience preferred.
Physical Requirements:
  • Prolonged periods of sitting and working at a computer.
  • Ability to lift up to 15 pounds occasionally.

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