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Technical Service Manager Jobs (NOW HIRING)

Textron

Technical Service Manager

Wichita, KS · On-site

$103K - $104K/yr

What you will be doing as a Technical Service Manager: In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the ...

Wajer Yachts

→ Technical Service Manager USA

Miami, FL · On-site

$76.50 - $93.50/hr

Technical Service Manager - Miami Based in Miami, you operate at the heart of our U.S. service organization, where performance and customer experience come together. At Wajer, "Without a worry" isn't ...

Xylem

Regional Technical Service Manager

Sanford, FL · On-site

Regional Technical Service Manager - Flygt Submersible Pumps The Regional Technical Service Manager - Flygt (Submersible Pumps) is be responsible for leading service operations within an assigned ...

Xylem

Regional Technical Service Manager

Jupiter, FL · On-site

Regional Technical Service Manager - Flygt Submersible Pumps The Regional Technical Service Manager - Flygt (Submersible Pumps) is be responsible for leading service operations within an assigned ...

Synthomer

Technical Service Manager Americas

$118K - $119K/yr

... technical service for the coatings industry. Seven to ten years' prior experience preferred. * A ... Excellent MS Office software experience, CRM and planning tools (e.g. C4C, Salesforce, Arkieva)

Synthomer

Technical Service Manager Americas

Akron, OH · On-site

$111K - $111K/yr

... technical service for the coatings industry. Seven to ten years' prior experience preferred. * A ... Excellent MS Office software experience, CRM and planning tools (e.g. C4C, Salesforce, Arkieva)

Tate & Lyle

Sr. Technical Service Manager - Dairy

$116K - $160K/yr

A Senior Technical Service Account Manager will provide technical support to new or existing customers with growth potential to grow sales of Tate & Lyle ingredients. This position requires a ...

Gentherm

Technical Service Supervisor

Cincinnati, OH · On-site

$111K - $111K/yr

As a global leader in thermal management and pneumatic comfort technologies, we develop advanced ... Technical Service Supervisor The Technical Service Supervisor is responsible for leading the daily ...

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Technical Service Manager information

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$62.5K

$117.5K

How much do technical service manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for technical service manager in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.
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Cities with the most Technical Service Manager job openings:

What are the most commonly searched types of Technical Service jobs?

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Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

Technical Service Manager

Textron

Wichita, KS • On-site

$103K - $104K/yr

Full-time

Retirement

Posted 26 days ago

Textron rating

8.5

Company rating: 8.5 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

27th of 72 rated aerospace companies

Job description

What you will be doing as a Technical Service Manager:

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You'll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you'll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

  • Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events

  • Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction

  • Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment

  • Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions

  • Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities

  • Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly 

What you need to be successful:

  1. Experience required:

  • A&P License is required

  • Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field

  • A Repairman Certificate/EASA License is preferred

  • Experience in aircraft maintenance, service center or customer service is helpful

  • The ability to obtain and maintain an airport security badge through the local airport if applicable is required

Why join us? 

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.

  • 401K company match additional annual contribution equal to 4% of eligible compensation

  • Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester

  • Flight training bonus program for earning pilot certifications

  • Fertility and adoption assistance, along with discounted childcare and planning

  • Free financial consultations and guidance

  • Explore more benefits here

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location. 

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

What Textron employees say

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About Textron

Sourced by ZipRecruiter

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

Industry

Aerospace product and parts manufacturing

Company size

10,000+ Employees

Headquarters location

Providence, RI, US

Year founded

1923

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