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Technical Service Manager Jobs in Alabama (NOW HIRING)

DXP

Service Manager

Birmingham, AL

The Service Manager will plan and direct the work of the Service Coordinators and Service ... Administers safety, technical, and process training as required for department * Organizes shop to ...

DXP

Service Manager

Birmingham, AL

The Service Manager will plan and direct the work of the Service Coordinators and Service ... Administers safety, technical, and process training as required for department * Organizes shop to ...

DXP Enterprises, Inc.

Service Manager

Birmingham, AL · On-site

The Service Manager will plan and direct the work of the Service Coordinators and Service ... Administers safety, technical, and process training as required for department * Organizes shop to ...

ITW Hobart Service

Service Manager

AL · On-site

Developing, maintaining, and managing a highly technical field service team * Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support ...

MCR Technical Service

Be Seen First

IT Field Service Technician

Montgomery, AL · On-site

$18 - $23/hr

MCR Technical Service is looking for IT Field Service Technician to join the team! You must live in ... Michael operated as the Project Manager of Installation for the first digital identification system ...

New

Hobart Services

Service Manager

Adamsville, AL · On-site

Developing, maintaining, and managing a highly technical field service team. * Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support ...

Career Personnel

Service Manager

Montgomery, AL · On-site

Recruit, train, and develop technical talent * Manage daily operational metrics and performance reporting REQUIREMENTS * Prior automotive service management experience (GM experience strongly ...

Aire Serv

Service Manager

Huntsville, AL · On-site

$100K/yr

... Service Manager is responsible for leading and supporting service technicians while ensuring ... This role provides technical guidance, coaching, scheduling oversight, and leadership to help ...

Aire Serv

Service Manager

Huntsville, AL · On-site

$100K/yr

... Service Manager is responsible for leading and supporting service technicians while ensuring ... This role provides technical guidance, coaching, scheduling oversight, and leadership to help ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Alabama

Technical Service Manager information

See Alabama salary details

$56.6K

$106.5K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Alabama is $102,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $105,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities in Alabama are hiring for Technical Service Manager jobs?

Cities in Alabama with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $102,611 per year, or $49.3 per hour.

Service Manager

DXP

Birmingham, AL

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!  http://www.dxpe.com/about-us/careers/

Summary:
The Service Manager will plan and direct the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs, continually improves and develops standards for the Service Department, administers safety, technical, and process training as required for department, works with Sales Professionals and Safety Coordinators to prepare technical proposals and support customer needs.

Responsibilities of the Service Manager include but are not limited to:

  • Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs
  • Continually improves and develops standards for the Service Department
  • Administers safety, technical, and process training as required for department
  • Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
  • Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
  • Works with Sales Professionals to prepare technical proposals and support customer needs
  • Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
  • Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals

Qualifications of the Service Manager include but are not limited to:

  • Extensive (7-10 years minimum) experience in pump and/or other rotating equipment
  • Employee management experience
  • Ability to motivate team and accomplish goals

Additional Information:

  • Physical Demand: Must be able to lift up to 50lbs unassisted
  • Working Conditions: Shop Environment
  • Training/Certifications: N/A
  • Shift Time/Overtime: Must be able to work overtime as necessary
  • Travel: Travel to client sites. Must have clear driving record according to company guidelines
  • Education: High School Diploma required

#LI-YJ1 #zrjj 

Location: USA:AL:Birmingham

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.