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Technical Service Manager Jobs in Mobile, AL (NOW HIRING)

Baker Distributing

HVAC Technical Service Advisor

Mobile, AL · Remote

$118K - $119K/yr

Job Summary A Technical Service Advisor will provide superior support to the HVAC dealer, therefore ... Maintains regular contact with regional managers. These meetings should include discussion that ...

Pep Boys

Service Manager Trainee

Mobile, AL · On-site

$24.73 - $36.53/hr

... Manager in Training is responsible for the effective overall operation of the store and service ... technical, administrative, operational and motivational direction to develop a dynamic high ...

Pep Boys

Service Manager Trainee

Mobile, AL · On-site

$24.73 - $36.53/hr

... Manager in Training is responsible for the effective overall operation of the store and service ... technical, administrative, operational and motivational direction to develop a dynamic high ...

CraneWorks

Field Service Technician A

Theodore, AL · Remote

Able to read, understand and interpret operating manuals, parts manuals, service manuals and technical drawings * Communicate positively with service writers, service manager, parts department and ...

CraneWorks, Inc

Field Service Technician A

AL · On-site

Able to read, understand and interpret operating manuals, parts manuals, service manuals and technical drawings * Communicate positively with service writers, service manager, parts department and ...

Novelis

Product Performance Engineer

Bay Minette, AL

Partner closely with Commercial Managers and Technical Service team to support customer qualification activities for new Beverage/Packaging products produced at Bay Minette. * Act as the Voice of the ...

NOVELIS

Product Performance Engineer

Bay Minette, AL · On-site

$80 - $110/hr

Partner closely with Commercial Managers and Technical Service team to support customer qualification activities for new Beverage/Packaging products produced at Bay Minette. * Act as the Voice of the ...

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Technical Service Manager information

See Mobile, AL salary details

$62K

$116.6K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Mobile, AL is $112,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,100.00 and $115,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Mobile, AL are hiring for Technical Service Manager jobs?

Cities near Mobile, AL with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $112,340 per year, or $54 per hour.

HVAC Technical Service Advisor

Baker Distributing

Mobile, AL • Remote

$118K - $119K/yr

Full-time

Re-posted 7 hours ago

Job description

Job Summary 

A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team’s efforts in growing premier distributor. Support will be provided by phone, on-site and training events intended to improve the professional HVAC technician’s proficiency. The Technical Advisor will be an integral portion of the team’s resource development and equipment innovation implementation. 

Essential Duties/Accountabilities: 

Duties and responsibilities will include but are not limited to: 

  • Provides technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third-party supplier’s dealers and sales professionals, and branch personnel. 

  • Conduct on-site job visits when necessary. 

  • Conducts Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers. 

  • Maintains regular contact with regional managers. These meetings should include discussion that assist in determining future training topics.  

  • Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills. 

  • Maintain a personal and professional development plan. 

  • Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.   

  • Develop and maintain an appropriate expense budget.   

  • Submit regular activity and expense reports, as appropriate and within specified time requirements. 

  • Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.  

  • Expense reports are required to be submitted within 15 days of the end of each month 

  • will maintain an accurate and updated digital calendar, shared with their manager. 

  • Perform other duties as assigned. 

Qualifications: 

  • High School Diploma or GED required; equivalent experience may be considered. 

  • Proficiency in Microsoft Office. 

  • Excellent communication skills, including oral, written, and verbal. 

  • Ability to effectively multi-task and learn quickly. 

Skills: 

  • Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups. 

  • Excellent facilitation skills. 

  • Customer service mindset with the ability to develop long-term relationships. 

  • Excellent written and verbal communication skills. 

  • Analytical aptitude with the ability to analyze and interpret data. 

  • Strong and creative problem-solving skills. 

  • Ability to work independently and in a team environment. 

  • Proactively seeks continuous process and service improvements. 

  • Effective communication skills in English, including speaking, reading, and understanding. 

Physical Demands and Work Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

  • Required to move parts and equipment weighing up to 50 pounds. 

  • Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling. 

  • Operates computer and telephone equipment for extended periods of time. 

  • Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus. 

  • Required to operate warehouse equipment such as forklifts and pallet jacks 

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