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Technical Service Manager Jobs in Mobile, AL (NOW HIRING)

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Technical Service Manager information

See Mobile, AL salary details

$62K

$116.6K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Mobile, AL is $112,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,100.00 and $115,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Mobile, AL are hiring for Technical Service Manager jobs?

Cities near Mobile, AL with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $112,340 per year, or $54 per hour.

Technical Support Management (TSM) System Specialist

Cortina Solutions

Mobile, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

About Us:

Be part of a team that delivers technical excellence with integrity. Cortina Solutions is a government contractor providing high-quality professional and technical services in support of critical national missions.

Beyond our project work, Cortina is deeply committed to strengthening the communities where we live and operate. For approximately every three employees hired to support government programs, we also provide training and professional development opportunities to individuals from under-resourced communities to help them enter the professional workforce.

We are equally committed to supporting our employees through a collaborative environment, meaningful work, and opportunities for growth. Join a company that believes success includes making a lasting impact both inside and outside the workplace.

Job Description:

Cortina Solutions is seeking a Technical Support Management (TSM) System Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Inspection Office (PRO) in Mobile, Alabama. This position provides Technical Support Management (TSM) system administration and Electronic Trial Card (ETC) deficiency tracking support for ship construction, inspection, and sea trial activities.

The selected candidate will support lifecycle management of deficiency records, maintain trial card databases, and assist Government personnel with configuration-controlled tracking of discrepancies identified during production, inspection, and dockside and at-sea trials.

Responsibilities include:

    • Serve as local administrator for the Technical Support Management (TSM) system supporting OPC PRO deficiency tracking activities
    • Maintain ship-specific deficiency record databases within the TSM and Electronic Trial Card (ETC) tools
    • Track deficiency records from creation through verification and closure across inspection and trial events
    • Support Surveillance activities, Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), and Trial Card tracking processes
    • Assist OPC PRO and INSURV personnel with creation, processing, and management of ETC trial cards
    • Support preparation of technical briefings, milestone reviews, assessments, and audit materials related to deficiency status
    • Generate trial card status reports and metrics supporting correction of deficiencies during pre-trial, dockside, and at-sea testing periods
    • Maintain capability to create and transfer deficiency data between cutter baselines and rollover trial card datasets
    • Support screening activities before, during, and after dockside and underway trials
    • Maintain deployable network capability supporting deficiency tracking during sea trial execution
    • Coordinate responses to INSURV database requests associated with trial card status and deficiency reporting
    • Provide system overviews and user support for TSM and ETC tools to Government and shipbuilder personnel as required
    • Support preparation of weekly program status reports and technical performance metrics
    • Attend meetings and program reviews supporting trial readiness and deficiency management activities

Job Requirements:

    • Bachelor's degree from an accredited institution (or equivalent relevant experience)
    • Minimum of six (6) years of experience supporting ship construction deficiency tracking, inspection programs, or trial card management activities
    • Current CompTIA Security+ certification (or ability to obtain prior to start)
    • Experience using the Government TSM system and Electronic Trial Card (ETC) tool
    • Experience supporting inspection, surveillance, or trial-related deficiency management processes
    • Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
    • Ability to support dockside and underway trial events, including operation in shipyard and waterfront environments
    • Ability to maintain equipment compliance with Authorization to Operate (ATO) requirements supporting trial systems
    • Active DoD SECRET security clearance required.

Preferred Qualifications:

    • Experience supporting U.S. Coast Guard or U.S. Navy shipbuilding programs
    • Experience supporting INSURV trial events or production acceptance testing environments
    • Familiarity with NAVSEA TSM configuration control requirements
    • Experience supporting deployable networks or mobile data collection environments during trials
    • Experience tracking rollover deficiencies across hull production baselines

Primary location: Mobile, AL


Travel: Up to 10%travelisanticipated.

Benefits:

Cortina Solutions is committed to offering comprehensive and affordable benefits to employees and their families.

    • BCBS Medical and Dental Insurance
    • VSP Vision
    • Health Savings Account (HSA) Compatible Health Plan
    • Flexible spending Account (FSA) and Dependent Care Reimbursement
    • Company-paid Life Insurance
    • Company-paidShort and Long TermDisability Insurance
    • Voluntary Term Life Insurance
    • Matching 401(k) Plan
    • Flexible PTO
    • Paid Maternity and Paternity Leave
    • Federal Holidays
    • Company Match on Employee Non-Profit Donations
    • Professional Development

Background Check Requirement:As our team members work on government sites, all potential candidates are subject to a background screening that fully complies with the Fair Credit Reporting Act.

This position is contingent on contract award.

Apply