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Technical Service Manager Jobs in Alabama (NOW HIRING)

North Country Ford / CDJR

Service Manager

Jasper, AL · On-site

... the service department. * Maintains reporting systems required by general management and the ... Facilitates and/or conducts technical training and sends employees to appropriate training schools ...

North Country Ford / CDJR

Service Manager

Jasper, AL

... the service department. * Maintains reporting systems required by general management and the ... Facilitates and/or conducts technical training and sends employees to appropriate training schools ...

Forklift Systems

Service Manager

Birmingham, AL · On-site

$72K - $91K/yr

Utilize resources including technical support from the manufacturer website to resolve repair issues on a same day basis. Manage the completion of all service bulletins/campaigns. Follow up with all ...

North Country Ford / CDJR

Service Manager

Jasper, AL · On-site

... the service department. * Maintains reporting systems required by general management and the ... Facilitates and/or conducts technical training and sends employees to appropriate training schools ...

North Country Ford / CDJR

Service Manager

Jasper, AL · On-site

... the service department. * Maintains reporting systems required by general management and the ... Facilitates and/or conducts technical training and sends employees to appropriate training schools ...

Bridgestone

Service Manager

Centre, AL · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Centre, AL · On-site

$21.63 - $32.45/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Imperial Dade

Equipment Service Manager

Birmingham, AL · On-site

Strong mechanical and technical aptitude with the ability to support equipment troubleshooting and repair operations * Experience using service management, dispatch, and ERP systems to manage service ...

Canon U.S.A., Inc.

Field Service Manager

Birmingham, AL · On-site

$115K/yr

We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Alabama

Technical Service Manager information

See Alabama salary details

$56.6K

$106.5K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Alabama is $102,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $105,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities in Alabama are hiring for Technical Service Manager jobs?

Cities in Alabama with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $102,611 per year, or $49.3 per hour.

Service Manager

North Country Chrysler Jeep Dodge Ram of Jasper

Jasper, AL • On-site

Full-time

Re-posted 26 days ago

Job description

Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Essential Duties

  • Forecasts goals and objectives for the department and strives to meet them.

  • Hires, trains, motivates, counsels and monitors the performance of all service department staff.

  • Prepares and administers an annual operating budget for the service department.

  • Maintains reporting systems required by general management and the factory.

  • Attends managers meetings.

  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.

  • Strives for harmony and teamwork within the department and with all other departments.

  • Develops and implements a marketing plan which promotes new and repeat business.

  • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

  • Understands and ensures compliance with manufacturer warranty and policy procedures.

  • Accounts for all documents; ensures that none are missing and all are processed correctly.

  • Holds weekly department meetings.

  • Directs and schedules the activities of all department employees.

  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

  • Monitors technicians' daily productivity reports and corresponding payroll records.

  • Monitors and follows up on parts orders with the parts manager to ensure availability.

  • Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.

  • Informs repair technicians of time allowances on each repair order.

  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

  • Keeps abreast of new equipment and tools available and recommends purchases.

  • Ensures that the work areas and customer waiting area are kept clean.

  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.

  • Serves as liaison with factory representatives.

  • Ensures the proper care, storage and inventory of special tools.

  • Ensures that customers' service files are up-to-date and readily available for reference.

  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

  • Prepares pricing guides and maintenance menus for frequent labor operations.

  • Handles customer complaints immediately and according to dealership's guidelines.

  • Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

  • Maintains safe work environment.

  • Maintains a professional appearance.

  • Other tasks as assigned.

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