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Technical Service Manager Jobs in Alabama (NOW HIRING)

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Maintenance Service Manager

Hanceville, AL · On-site

The Service Manager is a critical position that is responsible for the development and results of ... Works with Maintenance leadership team on mechanic technical audits and development plans. * Works ...

SJE

Field Service Manager

Hoover, AL · On-site

$120 - $180/hr

Provide technical directions to the field service personnel for work assignments. * Provide technical assistance for Project Management and Engineering personnel with project requirements and ...

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Canon U.S.A., Inc.

Field Service Manager

Birmingham, AL · On-site

$115K/yr

We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based ...

Canon Careers

Field Service Manager

Birmingham, AL · On-site

$115K/yr

Were actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canons hardware and software technology-based ...

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Technical Service Manager information

See Alabama salary details

$56.6K

$106.5K

How much do technical service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service manager in Alabama is $102,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $105,600.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities in Alabama are hiring for Technical Service Manager jobs?

Cities in Alabama with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $102,611 per year, or $49.3 per hour.

Field Service Manager

Revere Control Systems

Hoover, AL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 28 days ago

Job description

We are Proud to be SJE!
At SJE, we are more than a company - we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Field Service Manager to support our Revere brand. Candidate must currently live in the state of Alabama. There is heavy travel involved with this role.
Our Revere brand is a leading provider of automation and control solutions for the industrial, water and wastewater treatment, power and energy, manufacturing, food and beverage, oil and gas, and pulp and paper industries. We design, build, and implement customized automation and control systems for highly complex projects. Check us out at Reverecontrol.com or SJEinc.com!
The Job:
The Field Service Manager is responsible for planning, organizing, and directing the activities of the Field Service personnel so that the department works efficiently while achieving Company objectives. As the Field Service Manager, you will promote and expand the Company's service capabilities and functions as a customer advocate. You will instill the customer's satisfaction with the Company's products and services while promoting service capabilities to Company departments and divisions.
The skills you need:
What will you do in this role:
  • Coordinate with Project Management and Engineering personnel to assign field service team. members to support project tasks as it relates to factory testing, field startup and commissioning activities.
  • Monitor work progress and control labor and expense costs of field service personnel on project and service assignments.
  • Provide technical directions to the field service personnel for work assignments.
  • Provide technical assistance for Project Management and Engineering personnel with project requirements and activities to meet customer expectations and schedule requirements.
  • Organize the service employees to accomplish goals efficiently, including the identification of development or training needs and recruiting of talented candidates to achieve the department's goals.
  • Maintain field service personnel loading efficiently with a regular utilization rate of 85% to 90%.
  • Maintain self-loading efficiently with a regular utilization rate above 70%.
  • Develop the technical abilities of the field service personnel through direct training/mentoring and identifying relevant manufacturer training to achieve appropriate certifications.
  • Develop and maintain good relationships with customers/clients, including end-users, consulting engineers, and contractors.
  • Pursue and develop business with the established customer base for field service support activities to meet the customer's needs and expectations.
  • Maintain knowledge and experience in the business' core industries or markets.
  • Assist customers with field service support and questions and to provide recommendations for support solutions.
  • Maintain and validate field service test equipment calibrations and the associated documentation.
  • Perform other job-related duties as assigned.
  • Deep knowledge of control systems (e.g., DCS, PLC, HMI, VFD controls, automation), network connectivity, and troubleshooting.
  • Deep knowledge of instrumentation typically found in industrial applications and Water / Wastewater industries.

Education, Experience and Ability Requirements:
  • Minimum two (2) year engineering technology degree with related experience in electronics and control systems.
  • Extensive experience/knowledge of engineering, construction, design, field service and management required.
  • Minimum of fifteen (15) years of field-related service experience.
  • Experience in wireless communication (radio frequency and cellular) applications.
  • Experience in multiple industries is highly desirable, including Pulp & Paper, Power, Steel and Municipal Water/Wastewater industry.
  • Experience in managing service or support personnel.
  • Experience in providing customer support services and managing customer expectations.
  • Ability to effectively meet and deal with the public.
  • Ability to resolve conflict with employees, customers, and vendors/manufacturers.

Competencies:
  • Leadership Skills
  • Technical proficiency / Problem Solving
  • Industry Knowledge
  • Planning and Operational Management
  • Customer Service

Answering your questions:
When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.
  • What are the hours? Monday - Friday 8:00 am - 5:00 pm.
  • What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
  • What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
  • What percentage of travel is required for this position? 75% - 80% (Company vehicle will be provided)

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.
Why work with Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you're not just working-you're building a legacy!
Learn more and apply on-line at www.sjeinc.com. SJE is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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