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Technical Service Associate Jobs (NOW HIRING)

RESA Power

Technical Service Manager

Lincoln, NE · On-site

$101.70K - $102.10K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with ... Associate degree in related field or experience equivalency and a minimum of 5 years related ...

ChampionX

Technical Service Representative

Midland, TX · On-site

Associate's Degree or Trade School Certification * 2 years of successful technical service or field sales support experience * Must have a strong mechanical aptitude * Water treatment or specialty ...

RESA Power

Technical Service Manager

Lincoln, NE · On-site +1

$101.70K - $102.10K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with ... Associate degree in related field or experience equivalency and a minimum of 5 years related ...

Stafford Associates

Be Seen First

Technical Service Delivery Manager

Setauket, NY · On-site

$95K - $120K/yr

About the Role We are looking for a Technical Service Delivery Manager to help lead the delivery of ... Company Description Stafford Associates, located in Setauket, NY, owns and operates a ...

Republic Services

Technical Service Advisor Hybrid

Houston, TX · Hybrid

$110.80K - $111.30K/yr

The Technical Service Advisor will provide high-level technical waste disposal support to sales ... Building a rapport with associates and managers; with a high level of accuracy and the ability to ...

Republic Services

Technical Service Advisor Hybrid

Houston, TX · On-site

$110.80K - $111.30K/yr

The Technical Service Advisor will provide high-level technical waste disposal support to sales ... Building a rapport with associates and managers; with a high level of accuracy and the ability to ...

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How much do technical service associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for technical service associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Technical Service Associate vs Customer Support Specialist?

AspectTechnical Service AssociateCustomer Support Specialist
Required CredentialsTechnical certifications, associate degrees often preferredCustomer service training, high school diploma or equivalent
Work EnvironmentTechnical labs, client sites, call centersCall centers, online chat, email support
Employer & Industry UsageTech, manufacturing, healthcareRetail, telecom, software companies
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, communication skills

The Technical Service Associate typically handles technical troubleshooting, product installation, and maintenance, often requiring technical certifications. In contrast, a Customer Support Specialist focuses on addressing customer inquiries, resolving issues through communication channels, and providing general support. Both roles are customer-facing but differ mainly in technical complexity and required credentials.

What cities are hiring for Technical Service Associate jobs? Cities with the most Technical Service Associate job openings:
What are the most commonly searched types of Technical Service jobs? The most popular types of Technical Service jobs are:
What states have the most Technical Service Associate jobs? States with the most job openings for Technical Service Associate jobs include:
Technical Service Associate jobs near you

Technical Service Representative

Atlas Copco

Rock Hill, SC • On-site

Full-time

Posted 10 days ago

Atlas Copco rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

87th of 415 rated machine equipment manufacturers

Job description

Your role
As a Technical Service Representative, your mission is to provide office-based technical support for diesel-powered generators and energy storage systems within a dealer/distributor organization. This role supports internal service teams by assisting with technical issue resolution, controller diagnostics, documentation, and warranty claim review. The position emphasizes technical accuracy, process adherence, and operational support rather than direct customer engagement.
Responsibilities include:
  • Provide technical support for diesel-powered generators and battery energy storage systems through structured, office-based workflows
  • Support diagnostics, configuration, and troubleshooting of generator control systems, including DEIF controllers
  • Assist service technicians and internal teams with fault analysis, alarms, events, and system behavior
  • Review and interpret controller data, event logs, parameters, and software configurations
  • Support issue escalation processes by gathering required technical details and documentation
  • Document cases accurately within service management and warranty systems
  • Follow established technical support procedures, policies, and escalation protocols
  • Assist with root-cause analysis by identifying recurring issues and failure trends
  • Support new product introductions by reviewing service documentation and controller setup requirements
  • Maintain accurate records to support reporting, compliance, and continuous improvement initiatives
  • Review warranty claims for technical accuracy, completeness, and policy compliance
  • Validate failure descriptions, diagnostic steps, controller data, labor, and parts usage against warranty guidelines
  • Identify discrepancies or missing information and coordinate corrections with internal teams
  • Support timely warranty claim processing and approval workflows.
  • Assist with warranty data analysis to identify trends, recurring failures, and cost drivers
  • Ensure alignment between technical findings, controller diagnostics, and warranty documentation
  • Participate in company planned training as required.
  • Work to understand and utilize information and communication systems and tools (i.e. e-mail, SAP, BPCS, Microsoft Office software, etc.)
  • Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.
  • Perform other duties as assigned.

To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have a minimum of 2 years of experience supporting power generation or industrial equipment.
You have an Associate's or Bachelor's degree in Engineering, Industrial Technology, Diesel Technology, or a related field (or equivalent field experience)
Desired Skills:
  • Working knowledge of diesel engines, electrical systems, and generator control systems
  • Hands-on experience with DEIF generator controllers (configuration, diagnostics, or troubleshooting)
  • Basic understanding of battery energy storage systems and power distribution
  • Strong troubleshooting and diagnostic skills
  • Ability to interpret technical manuals, electrical schematics, and controller fault codes
  • Strong written communication and documentation skills.
  • Experience supporting diesel generators in a dealer or distributor environment
  • Familiarity with hybrid power systems combining generators and battery storage
  • Exposure to warranty administration or claim review processes
  • Experience using ERP, CRM, or service management platforms
  • Experience with remote monitoring or controller communication protocols
  • Advanced knowledge of the products within your assigned product line, as well as working knowledge of other product lines supported by the Company.
  • Structured, analytical problem-solving skills
  • Strong attention to detail with a focus on process compliance
  • Effective time management and task prioritization
  • High level of data accuracy and disciplined documentation practices
  • Proven ability to collaborate in a team-oriented, corporate environment
  • Competence with high and low voltage electrical control systems
  • Knowledge of construction equipment repair and maintenance.

Travel: this position requires a modest level of travel within the United States and internationally, up to 50%.
In return, we offer
  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being

Job location
This role offers a hybrid working arrangement allowing you to split your time between 1 day working remotely and being on-site 4 days at our office in Rock Hill SC, United States (US).
Contact information
Talent Acquisition Team: Betsy Elizabeth Griffith
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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