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Technical Service Associate Jobs in Chicago, IL (NOW HIRING)

Aegis Worldwide

Client Service Associate

Niles, IL · On-site

$14.50 - $20/hr

Client Services Associate The Client Services Associate is the primary customer-facing liaison and ... This role focuses on understanding customer needs, gathering technical and application details, and ...

Avik Services LLC

Technical Deploayment Lead

Chicago, IL · Remote

$60K - $75K/yr

Vision insurance Position Overview Avik Services LLC partners with leading e-commerce and logistics ... Associate degree or higher (mechanical, electrical, IT, or related preferred) * Basic computer ...

Avik Services LLC

Technical Deployment Lead

Chicago, IL · Remote

$60K - $75K/yr

Vision insurance Position Overview Avik Services LLC partners with leading e-commerce and logistics ... Associate degree or higher (mechanical, electrical, IT, or related preferred) * Basic computer ...

NFP

Client Service Associate II

Chicago, IL · On-site

$15 - $20.50/hr

The Client Service Associate II acts as a dedicated liaison between custodians and clients ... Education, Professional & Technical Experience: * Bachelor's Degree required with a preferred ...

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All JobsTechnical Service Associate JobsTechnical Service Associate Jobs in Chicago, IL

Technical Service Associate information

See Chicago, IL salary details

$11

$25

$58

How much do technical service associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical service associate in Chicago, IL is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What is the difference between Technical Service Associate vs Customer Support Specialist?

AspectTechnical Service AssociateCustomer Support Specialist
Required CredentialsTechnical certifications, associate degrees often preferredCustomer service training, high school diploma or equivalent
Work EnvironmentTechnical labs, client sites, call centersCall centers, online chat, email support
Employer & Industry UsageTech, manufacturing, healthcareRetail, telecom, software companies
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, communication skills

The Technical Service Associate typically handles technical troubleshooting, product installation, and maintenance, often requiring technical certifications. In contrast, a Customer Support Specialist focuses on addressing customer inquiries, resolving issues through communication channels, and providing general support. Both roles are customer-facing but differ mainly in technical complexity and required credentials.

What is a technical service associate job?

A technical service associate provides technical support and assistance to customers or clients, often troubleshooting hardware or software issues. The role typically requires strong communication skills, technical knowledge, and familiarity with tools or systems relevant to the industry, such as diagnostic software or service platforms.

What is the role of a technical service associate?

A technical service associate provides technical support and troubleshooting assistance to customers or clients, often working with products, equipment, or software. They diagnose issues, offer solutions, and may document service interactions, typically requiring technical knowledge and communication skills.
What are the most commonly searched types of Technical Service jobs in Chicago, IL? The most popular types of Technical Service jobs in Chicago, IL are:
Technical Service Associate jobs near you

Technical Service Specialist-Power Burners

Kimmel & Associates

Chicago, IL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About the Company

Our client is a world leader in the design and manufacturing of high-performance power burners for residential, commercial, and industrial applications. With more than 50 years of innovation, they have earned a reputation for engineering excellence, dependable products, and outstanding customer support.

Serving customers across North America and beyond, the company's industry-leading burner solutions are utilized in boilers, furnaces, make-up air heaters, industrial ovens, crop dryers, process heating systems, and commercial foodservice equipment.

With approximately 200 employees and nearly $36 million in annual revenue, they continue to set the standard for innovation and quality within the combustion equipment industry.

About the Position

The company is seeking a Technical Service Specialist to become the primary technical resource for customers, distributors, contractors, and the company's sales team. This position combines technical troubleshooting with customer support, helping users diagnose, resolve, and prevent issues involving the company's power burner product line.

The Technical Service Specialist will handle inbound technical support requests, assist with product application questions, and work closely with engineering and sales to deliver industry-leading customer service. This role is ideal for someone who enjoys solving complex electro-mechanical problems while building strong relationships with customers.

Key Responsibilities

  • Serve as the primary contact for inbound technical support related to power burner products
  • Troubleshoot combustion systems, electrical controls, and electro-mechanical equipment over the phone and through electronic communication
  • Assist customers with installation, startup, operation, maintenance, and service questions
  • Interpret electrical schematics, wiring diagrams, and technical documentation to diagnose equipment issues
  • Partner with engineering and sales teams to resolve complex technical challenges
  • Recommend replacement parts, product upgrades, and application solutions
  • Document customer interactions and technical resolutions accurately
  • Support product improvements by communicating recurring field issues to engineering
  • Deliver exceptional customer service while building long-term relationships with distributors, contractors, OEMs, and end users

Requirements

  • Associate degree in Electrical Technology, HVAC/R Technology, Industrial Maintenance, Mechanical Engineering Technology, or a related technical field
  • Minimum of 3 years of experience in technical support, field service, industrial service, or a similar technical role
  • Experience troubleshooting electro-mechanical equipment in one or more of the following industries:
    • Industrial combustion systems
    • Commercial HVAC
    • Commercial foodservice equipment
    • Process heating systems
  • Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings
  • Strong understanding of electrical controls, combustion equipment, and mechanical systems
  • Excellent communication, troubleshooting, and customer service skills
  • Patient, solutions-oriented approach to supporting customers over the phone and remotely
  • Proficiency with Microsoft Office and customer support software is preferred

Benefits

  • Base Salary: $70,000$80,000
  • Performance-based bonus opportunity
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement savings plan
  • Paid vacation and company holidays
  • Life and disability insurance
  • Professional development and ongoing technical training
  • Opportunity to work with one of the industry's most respected combustion equipment manufacturers
  • Collaborative culture with long-term career growth opportunities
Kimmel & Associates logo

About Kimmel & Associates

Sourced by ZipRecruiter

Kimmel & Associates, based in Asheville, NC, US, is recognized as the premier leader in the executive search and recruitment industry. The company, in operation since 1981, serves numerous industries including construction, supply chain, waste, and recycling, specialty contractors, and private equity. Utilizing their exceptional knowledge and robust industry connections, they assist clients by filling crucial executive and managerial roles that directly impact business performance and growth. The company is guided by a strong corporate philosophy centered on respect, listening, humility, and continuous improvement. Their mission is to foster enduring relationships and to help industries thrive by connecting the brightest talent with superior companies.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Asheville, NC, US

Year founded

1981

Social media

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