ZipRecruiter

Log In

1

Technical Service Associate Jobs in Chicago, IL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Chicago, IL

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

Comcast

Xfinity Retail Service Associate

Wheaton, IL

$17.05/hr

... The Retail Service Associate supports the store team in delivering a best-in-class customer ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

AOC, LLC

Composites Technical Associate

Valparaiso, IN · On-site

The Composites Technical Associate provides customer support for the composite clients serviced by AOC and interfaces with AOC's Sales, Research & Development, Quality Assurance and Manufacturing ...

AOC, LLC

Composites Technical Associate

Valparaiso, IN · On-site

The Composites Technical Associate provides customer support for the composite clients serviced by AOC and interfaces with AOC's Sales, Research & Development, Quality Assurance and Manufacturing ...

Comcast

Retail Service Associate

South Elgin, IL · On-site

$17.05/hr

... services to life for millions of customers every day. If you share in our passion for teamwork, our ... Technical Knowledge; Teamwork; Self Motivation; Resilience; Communication; Critical Thinking ...

Comcast

Retail Service Associate

South Elgin, IL · On-site

$17.05/hr

... services to life for millions of customers every day. If you share in our passion for teamwork, our ... Technical Knowledge, Workplace Organization Compensation Base Pay: $17.05 Base pay is one part of ...

Comcast

Xfinity Retail Service Associate

Algonquin, IL · On-site

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Westmont, IL · On-site

... associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This ...

previous page

Showing results 41-60

All JobsTechnical Service Associate JobsTechnical Service Associate Jobs in Chicago, IL

Technical Service Associate information

See Chicago, IL salary details

$11

$25

$58

How much do technical service associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical service associate in Chicago, IL is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What is the difference between Technical Service Associate vs Customer Support Specialist?

AspectTechnical Service AssociateCustomer Support Specialist
Required CredentialsTechnical certifications, associate degrees often preferredCustomer service training, high school diploma or equivalent
Work EnvironmentTechnical labs, client sites, call centersCall centers, online chat, email support
Employer & Industry UsageTech, manufacturing, healthcareRetail, telecom, software companies
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, communication skills

The Technical Service Associate typically handles technical troubleshooting, product installation, and maintenance, often requiring technical certifications. In contrast, a Customer Support Specialist focuses on addressing customer inquiries, resolving issues through communication channels, and providing general support. Both roles are customer-facing but differ mainly in technical complexity and required credentials.

What is a technical service associate job?

A technical service associate provides technical support and assistance to customers or clients, often troubleshooting hardware or software issues. The role typically requires strong communication skills, technical knowledge, and familiarity with tools or systems relevant to the industry, such as diagnostic software or service platforms.

What is the role of a technical service associate?

A technical service associate provides technical support and troubleshooting assistance to customers or clients, often working with products, equipment, or software. They diagnose issues, offer solutions, and may document service interactions, typically requiring technical knowledge and communication skills.
What are the most commonly searched types of Technical Service jobs in Chicago, IL? The most popular types of Technical Service jobs in Chicago, IL are:
Technical Service Associate jobs near you

Xfinity Retail Service Associate

Comcast

Chicago, IL

$17.05/hr

Full-time

Re-posted 5 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

**Location: Lakeview Xfinity Retail Store | 3128 N Ashland Ave. Chicago, IL 60657**

Primary Responsibilities - Mobile Focused:

Mobile Activations & Customer Education

  • Provide a white-glove experience activating new devices or BYOD to the network.

  • Guide customers through tablet setup and connectivity options.

  • Support activation and pairing of wearable devices for seamless use.

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.

  • Demonstrate basic features and capabilities of devices to increase customer confidence.

Mobile Escalations

  • Troubleshoot and resolve complex device or service issues.

  • Assistcustomers in securing accounts, replacing lost or stolen devices, and navigating access recovery.

  • Use advanced tools to manage escalations.

Mobile Support

  • Assistcustomers with transferring contacts, emails, and media.

  • Provide password resets withappropriate credentialverification.

  • Activate and configure SIM oreSIMfor device connectivity.

  • Perform in-depth diagnostics toidentifyand resolve issues.

  • Process returns or exchanges in compliance with company policies.

  • Assistwith warranty claims and replacement processes.

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, andidentifyingopportunities to upsell accessories or add-ons.

Secondary Responsibilities - When No Primary Actions Occur or on Red Floor:

Customer Check-In

  • Provide hands-on demonstrations of devices and features to enhance value.

Operations

  • Support store resets for proper merchandising and operational readiness.

  • Maintain visual standards and product placement foroptimalcustomer experience.

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Express Transactions

  • Facilitate quick device swaps for customers.

  • Process equipment returns efficiently while ensuring compliance.

Expectations for All Employees

  • Understand and follow the Comcast Operating Principles.

  • Own the customer experience and promote digital options at every touchpoint.

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.

  • Win as a team through collaboration and openness tonew ideas.

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.

  • Drive results and operational excellence.

  • Foster and support a culture of inclusion.

  • Dowhat'sright for customers, teammates, communities, andinvestors.

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Skills

Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $17.05

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Apply