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Technical Service Associate Jobs in Toronto, ON (NOW HIRING)

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Technical Service Associate information

What is the difference between Technical Service Associate vs Customer Support Specialist?

AspectTechnical Service AssociateCustomer Support Specialist
Required CredentialsTechnical certifications, associate degrees often preferredCustomer service training, high school diploma or equivalent
Work EnvironmentTechnical labs, client sites, call centersCall centers, online chat, email support
Employer & Industry UsageTech, manufacturing, healthcareRetail, telecom, software companies
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, communication skills

The Technical Service Associate typically handles technical troubleshooting, product installation, and maintenance, often requiring technical certifications. In contrast, a Customer Support Specialist focuses on addressing customer inquiries, resolving issues through communication channels, and providing general support. Both roles are customer-facing but differ mainly in technical complexity and required credentials.

Retail Sales & Technical Service Associate (Seasonal)

Best Buy Canada Ltd.

Guelph, ON • On-site

CA$17.60 - CA$20.21/hr

Part-time

Posted 12 days ago


Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,774 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers


Job description

You'll love it here! We are hiring immediately for a retail sales & technical service associate, which we call an agent advisor at Best Buy. In this role, you will greet customers and provide technical support or assistance in finding the products and services they need.

Join us and grow your career with our retail team as a retail sales & technical service associate.

What you'll do as a retail associate:

  • Help customers find the perfect product or service and respond to their questions

  • Assist customers with signing in their devices for setup, diagnostics, and repairs

  • Create an amazing customer experience

  • Share your passion for tech and your product knowledge to inspire customers to see what is possible with the latest technology

What we're looking for:

  • 6+ months' retail experience in a technical customer service or retail sales associate role

  • Enthusiasm to welcome and assist customers

  • Flexibility to adapt to dynamic situations in a fast-paced environment

  • A commitment to maintaining a safe and fun working environment

  • Excellent communication skills

Why you'll love it here:

  • Employee discounts on awesome tech

  • Competitive compensation and benefits

  • Flexible schedules as per business needs

  • Supportive leaders who care about you and your wellbeing

  • An inclusive, fun, and supportive team who you will quickly call friends

  • Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).

Base pay range

Hourly pay rate: $17.60 - $20.21

Pay may vary by province. Pay listed is for the location advertised.

151 Stone Road West, Guelph, ON N1G 5L4

This posting is for a vacancy.


What Best Buy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


BEST BUY logo

About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966