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Technical Service Associate Jobs in Connecticut (NOW HIRING)

RESA Service LLC

Technical Service Manager

Shelton, CT · On-site

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with ... Associate degree in related field or experience equivalency and a minimum of 5 years related ...

RESA Power

Technical Service Manager

Shelton, CT · On-site

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with ... Associate degree in related field or experience equivalency and a minimum of 5 years related ...

RESA Power, LLC.

Technical Service Manager

Shelton, CT · On-site

$116K - $116K/yr

The Technical Service Manager (TSM) will develop and maintain relationships with potential and ... Associate degree in related field or experience equivalency and a minimum of 5 years related ...

RESA Power

Technical Service Manager

Shelton, CT

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with ... Associate degree in related field or experience equivalency and a minimum of 5 years related ...

NFP

Client Service Associate

Windsor, CT · On-site

$14.50 - $19.75/hr

The Client Service Associate role is a valuable part of the overall level of service and ... Required Education, Professional & Technical Experience * Bachelor's Degree or relevant work ...

Aon

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

The Client Service Associate role is a valuable part of the overall level of service and ... Required Education, Professional & Technical Experience * Bachelor's Degree or relevant work ...

NFP Corp

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

The Client Service Associate role is a valuable part of the overall level of service and ... Required Education, Professional & Technical Experience * Bachelor's Degree or relevant work ...

Aon

Client Service Associate

Windsor, CT · On-site

$14.50 - $19.75/hr

Required Education, Professional & Technical Experience * Bachelor's Degree or relevant work ... The Client Service Associate role is a valuable part of the overall level of service and ...

NFP Corp

Client Service Associate

Windsor, CT · Hybrid

$14.50 - $20/hr

The Client Service Associate role is a valuable part of the overall level of service and ... Required Education, Professional & Technical Experience * Bachelor's Degree or relevant work ...

NFP Corp

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

The Client Service Associate role is a valuable part of the overall level of service and ... Required Education, Professional & Technical Experience * Bachelor's Degree or relevant work ...

AON PLC

Client Service Associate

Windsor, CT · On-site

$14.50 - $19.75/hr

The Client Service Associate role is a valuable part of the overall level of service and ... Required Education, Professional & Technical Experience * Bachelor's Degree or relevant work ...

Graco, Inc.

Field Service Technician

Hartford, CT · On-site

Associate degree in a technical field or equivalent relevant field service experience. * 2+ years of hands-on technical service, maintenance, or repair experience. * Strong mechanical and electrical ...

Graco

Field Service Technician

Hartford, CT · On-site

Associate degree in a technical field or equivalent relevant field service experience. * 2+ years of hands-on technical service, maintenance, or repair experience. * Strong mechanical and electrical ...

Waterbury Hospital

Customer Service Associate

Waterbury, CT · On-site

$14.75 - $20.50/hr

... technical development and increase skills, abilities, job knowledge, and competency. - Performs other related duties as required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES · - Ability to operate ...

Waterbury Hospital

Customer Service Associate

Waterbury, CT · On-site

$14.75 - $20.50/hr

... and technical development and increase skills, abilities, job knowledge, and competency. - Performs other related duties as required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • - Ability to ...

Waterbury Hospital

Customer Service Associate

Waterbury, CT · On-site

$14.75 - $20.50/hr

... and technical development and increase skills, abilities, job knowledge, and competency. - Performs other related duties as required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • - Ability to ...

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Technical Service Associate information

What is the difference between Technical Service Associate vs Customer Support Specialist?

AspectTechnical Service AssociateCustomer Support Specialist
Required CredentialsTechnical certifications, associate degrees often preferredCustomer service training, high school diploma or equivalent
Work EnvironmentTechnical labs, client sites, call centersCall centers, online chat, email support
Employer & Industry UsageTech, manufacturing, healthcareRetail, telecom, software companies
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, communication skills

The Technical Service Associate typically handles technical troubleshooting, product installation, and maintenance, often requiring technical certifications. In contrast, a Customer Support Specialist focuses on addressing customer inquiries, resolving issues through communication channels, and providing general support. Both roles are customer-facing but differ mainly in technical complexity and required credentials.

What is a technical service associate job?

A technical service associate provides technical support and assistance to customers or clients, often troubleshooting hardware or software issues. The role typically requires strong communication skills, technical knowledge, and familiarity with tools or systems relevant to the industry, such as diagnostic software or customer relationship management (CRM) platforms.

What is a technical service associate?

A technical service associate is a professional who provides technical support and assistance to customers or internal teams, often troubleshooting hardware or software issues. They typically have knowledge of specific products, tools, or systems and may work in environments such as call centers, service desks, or on-site support, often requiring technical certifications or training.

What are the most commonly searched types of Technical Service jobs in Connecticut?

The most popular types of Technical Service jobs in Connecticut are:

Technical Service Associate jobs near you

Technical Service Supervisor

Bethany, CT • On-site

Laticrete International
Construction Materials Wholesalers • 1 - 5K employees
Learn more about Laticrete Internationalexternal

$116K - $117K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Classification: Salary

Overview

Position requires an individual with experience in supervision of a technical support environment in the construction products industry.

Essential Job Functions & Responsibilities
  • Supervise and schedule daily operations of technical service representatives.
  • Manage technical service representatives (attendance, scheduling, staff meetings, performance evaluations).
  • Analyze technical activities, report trends and needs.
  • Create new or revised technical data sheets (TDSs) and technical advisories/documents.
  • Provide technical service to architects, contractors and distributors, advising on proper material selection and installation procedures.
  • Review and prepare technical documents; architectural details and specifications to advise on proper material selection.
  • Supervise investigation and settlement of customer service and product complaints diplomatically and professionally within authorized limits.
  • Coordinate incoming requests for technical service and training with sales and field technical representatives.
  • Follow up requests from field representatives and distributors for telephone contact with contractors and architects.
  • Coordinate and participate in job site assistance.
  • Represent technical department in management meetings and ISO quality system/management reviews.
  • Review/approve technical literature and data sheets.
  • Coordinate technical service NAPs.
  • Conduct technical service department audits at satellite facilities, as required.
  • Write technical service articles and tips in monthly newsletter and industry articles as required.
Nonessential Job Functions
  • Perform other directly related duties and assume accountabilities as appropriate or delegated.
Qualifications / Skills
  • Minimum 7 years experience in the construction industry.
  • Minimum of 3 years in technical support of a building material or product.
  • Supervisory and management skills.
  • Excellent interpersonal, written, and verbal communication skills.
  • Knowledge of architecture and construction methods.
  • Detailed knowledge of LATICRETE product line, applications, construction practice and materials.
  • Fluency in a second language preferred.
  • Physical strength to lift and carry up to 50 pounds frequently.
  • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
  • Intermediate knowledge of ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand preferred.
  • Team cooperation—maintain a positive, cooperative attitude with all LATICRETE employees and customers.
Minimum Educational Requirements

Associate’s Degree or equivalent work experience.

Travel

25% travel.

Benefits
  • Medical, Dental, Vision
  • 401(k)
  • Tuition reimbursement
  • 13 paid holidays, paid vacation and sick time
  • Flexible spending
  • Life Insurance, AD&D and Supplemental Insurance
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