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Technical Service Associate Jobs in Connecticut (NOW HIRING)

Charles IT

Technical Solutions Architect

Stamford, CT · On-site

... services, for our clients and internal team members * Support our team by completing project technical implementations, usually time sensitive and expedited in nature Requirements * Associate ...

Collabera

Technical Writer

North Haven, CT · On-site

Collabera is a rapidly growing IT services and solutions company established in 1991. They are ... • Associates degree in Technical Communications or related field. • Working knowledge of ...

Bosch-HomeComfort

Counter Sales Associate

East Granby, CT

$16 - $20/hr

We're looking for an enthusiastic and customer-focused Counter Sales Associate to join our team in ... Collaborate with regional sales teams, credit departments, billing, shipping, and technical service ...

Bosch-HomeComfort

Counter Sales Associate

East Granby, CT · On-site

$16 - $20/hr

We're looking for an enthusiastic and customer-focused Counter Sales Associate to join our team in ... Collaborate with regional sales teams, credit departments, billing, shipping, and technical service ...

Collabera

Technical Writer

North Haven, CT

Collabera listed in GS 100 & ranked among top 10 service providers * Collabera was ranked: * 32 in ... Associates degree in Technical Communications or related field, bachelor's degree preferred.

HART United

CCH Technical Assistant

North Haven, CT · On-site

$21 - $27/hr

... Services (DDS) regulations by visiting clients throughout the State of Connecticut. Essential ... Associates Degree preferred, not required. * Excellent oral and written communication skills.

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Technical Service Associate information

What is the difference between Technical Service Associate vs Customer Support Specialist?

AspectTechnical Service AssociateCustomer Support Specialist
Required CredentialsTechnical certifications, associate degrees often preferredCustomer service training, high school diploma or equivalent
Work EnvironmentTechnical labs, client sites, call centersCall centers, online chat, email support
Employer & Industry UsageTech, manufacturing, healthcareRetail, telecom, software companies
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, communication skills

The Technical Service Associate typically handles technical troubleshooting, product installation, and maintenance, often requiring technical certifications. In contrast, a Customer Support Specialist focuses on addressing customer inquiries, resolving issues through communication channels, and providing general support. Both roles are customer-facing but differ mainly in technical complexity and required credentials.

What is a technical service associate job?

A technical service associate provides technical support and assistance to customers or clients, often troubleshooting hardware or software issues. The role typically requires strong communication skills, technical knowledge, and familiarity with tools or systems relevant to the industry, such as diagnostic software or customer relationship management (CRM) platforms.

What is a technical service associate?

A technical service associate is a professional who provides technical support and assistance to customers or internal teams, often troubleshooting hardware or software issues. They typically have knowledge of specific products, tools, or systems and may work in environments such as call centers, service desks, or on-site support, often requiring technical certifications or training.

What are the most commonly searched types of Technical Service jobs in Connecticut?

The most popular types of Technical Service jobs in Connecticut are:

Technical Service Associate jobs near you

Technical Solutions Architect

Charles IT

Stamford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

To support the growth of Charles IT, we are seeking to add a Technical Solutions Architect (TSA) to join our exceptional team. The TSA role works to ensure client success with Charles IT – by providing a technical voice to our account managers, architecting project initiatives for our client base, and working with our Business Development team to complete assessments and roadmaps for prospective clients.

Our TSAs are integral members of the organization, as this position is responsible for bridging our technical solutions with our focus on client engagement and real relationships.

Responsibilities:

  • Perform Operational Maturity Level (OML) assessments during the presales process of prospective clients
  • Support our existing client base with the discovery, design, quoting, and delivery of technical solutions
  • Support our Account Management team by providing a technical vision to an executive audience
  • Assist with creation of roadmaps for our clients’ futures
  • Assist with providing ballpark estimates for clients’ budgetary purposes
  • Assist with delivery and understanding of the proposed solutions
  • Serve as a Subject Matter Expert in Charles IT’s technical services, for our clients and internal team members
  • Support our team by completing project technical implementations, usually time sensitive and expedited in nature

Requirements

  • Associate’s degree or equivalent in a related field; and 5–8+ years related experience and/or training; or equivalent combination of education preferably in the technology field
  • Superior oral and written communication skills required
  • Proven ability to juggle multiple client needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client orientated team
  • Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level
  • Advanced experience with Cisco/Meraki, Datto, VMware, Microsoft 365 (Azure, Microsoft Endpoint Manager/Intune, Exchange Online, SharePoint)
  • Expertise with ConnectWise RMMs, VoIP phone systems and or Mac OS is a plus
  • Enthusiastic and dedicated to the challenges of a growing company and client base
  • Excellent follow-through to see tasks through completion
  • Self-starter with the ability to perform independently with little or no supervision
  • High level of organization; sharp attention to detail
  • Ability to pass a background check
  • Current, valid US driver’s license is required

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.