Technical Operations Manager Jobs in Spokane, WA

Technical Product Manager 

Who We Are

OpenEye delivers intelligent cloud video technology to help people live, work, and learn. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services (OWS) uncovers insights that strengthen security and improve operations. See the next opportunity to secure and scale smart environments and enhance experiences for businesses and organizations everywhere with an intelligent and aware cloud video platform. OpenEye's solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

OpenEye is seeking a Technical Product Manager to join our growing team.

Job Summary

OpenEye is expanding our product team and looking for a hard-working Technical Product Manager with experience building great software products. You will work closely with smart and motivated people across a broad spectrum of technologies to develop outstanding products that help businesses improve safety and increase business intelligence.

At OpenEye, the product team is involved in almost every facet of our business. From engineering to marketing to business development to QA to support, you'll have a chance to sit at the nexus of all of it. Our team is small and flexible, so you'll get to work on a wide variety of projects, ranging from figuring out how to supercharge customer participation to designing grid-scale energy management applications to launching web services for partner integrations.

RESPONSIBILITIES

• Product Strategy & Roadmap Definition: Contribute to and help shape the product roadmap and vision for a new offering from concept to release. Support the translation of customer problems into requirements and technical specifications, with guidance from senior stakeholders.
• Cross-Functional Delivery & Execution: Partner closely with Software Engineering, Quality Engineering, and the UX Design team, Design to shepherd features through development. Collaborate with Quality and Beta teams to test, validate, and streamline functionality to ensure a high-value release.
• AI-Assisted Technical Contribution: Actively use AI-assisted tools to accelerate research, analyze data, and contribute to workflows. Go beyond traditional PM boundaries by using AI-assisted development tools to contribute directly to the code stack, internal tools, prototypes, or test assets-thriving in a hands-on, implementation-focused environment.
• Stakeholder Alignment & Enablement: Communicate and support alignment on product direction and priorities across teams. Collaborate with Marketing, Sales, and Support to build excitement, create training materials, and support go-to-market strategies.
• Product Lifecycle Optimization: Assist in tracking product adoption, usage metrics, and customer feedback to support future prioritization decisions. Partner with Customer Support and Operations to triage and resolve issues, ensuring an outstanding end-to-end customer experience.

About You

• Extreme Ownership: You take complete accountability for moving work forward, proactively stepping in to resolve challenges and keep the product on track.
• Continuous Learner: You possess a growth mindset and are eager to build deep expertise in our product, the market, and your own technical and AI fluency.
• Cross-Functional Collaborator: You possess exceptional communication skills and excel at bridging the gap between technical teams and non-technical stakeholders, keeping everyone aligned and excited about the product vision.
• Hands-on Problem Solver: You love getting close to the implementation and enjoy bridging the gap between strategy and technical execution.

REQUIREMENTS

• Bachelor's degree (B.S. or B.A.) is required
• Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences
• 1-2 years of professional experience (product, engineering, project management, technical operations, or related roles)
• Demonstrated comfort learning and using AI tools to solve problems, improve workflows, and accelerate execution
• Interest in contributing directly to technical work, including prototypes, scripts, internal tools, or code-assisted implementation
• Strong interest in working at the intersection of software, IoT systems, and AI-enabled development
• Demonstrated ability to take initiative, operate in ambiguous environments, and learn quickly
• Strong organizational skills and ability to manage multiple projects in a fast-paced environment

PREFERRED QUALIFICATIONS

• Familiarity with AI-assisted development tools, large language models, or workflow automation tools
• Exposure to software development, scripting, prototyping, or technical troubleshooting
• Experience working on technical products in a collaborative, cross-functional environment
• Interest in product roles that blend strategy, execution, and hands-on technical contribution

The Perks!

The pay range for this opportunity is $52.000 - $83,000 annually (or $25.00 - $40.00 per hour). In addition, this position is eligible for an annual discretionary bonus

Employees are eligible to purchase company stock at a discounted rate

Collaborative, fun, creative culture where idea sharing is encouraged

Casual dress (Jeans are welcome!)

Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.

Up to $5,000 annual company match for 401k

Company paid short-term/long-term disability, AD&D and life insurance

Paid maternity and paternity leave

15 Days of Paid Vacation accrued per year (increases after year 3)

9 Paid Holidays per year

Educational Assistance Program covering non-degree support, undergraduate and graduate degrees

Employee Equipment Program - Free Alarm.com system for your home!

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.