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Technical Operations Lead Jobs (NOW HIRING)

eMed LLC

Head of Technical Operations

Miami, FL · On-site

Lead all customer implementations, onboarding, and operational delivery to ensure successful, on ... Own the technical path to implementation by partnering with Product, Engineering, Clinical ...

Magnite

Technical Operations Manager, Demand

Boston, MA · Hybrid

The Technical Operations Manager, Demand will focus on Magnite's ClearLine product and play a lead role in ensuring clients using our technology achieve optimal results. A core component of the role ...

Saildrone

Technical Operations Engineer

Alameda, CA · On-site

$78K - $106K/yr

THE TEAM The Technical Operations team provides first line remote technical support to ensure ... Lead deep-dive RCA for field failures; order causes by likelihood using imperfect datasets and ...

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Technical Operations Lead information

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$30K

$156.3K

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How much do technical operations lead jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical operations lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a Technical Operations Lead do?

A Technical Operations Lead is responsible for overseeing the technical infrastructure, workflows, and operational processes within a company. They ensure system reliability, optimize performance, and troubleshoot technical issues to maintain seamless operations. This role involves coordinating with cross-functional teams, implementing process improvements, and supporting technology deployments. Strong problem-solving skills, technical expertise, and leadership abilities are essential for success in this position.

What does a technical operations lead do?

A technical operations lead manages and oversees the technical processes, systems, and infrastructure within an organization. They coordinate between engineering, IT, and support teams to ensure smooth operations, often utilizing tools like monitoring software and automation scripts, and may require certifications in relevant technical fields. Their role involves troubleshooting, process optimization, and ensuring system reliability and security.

What are the typical daily responsibilities of a Technical Operations Lead?

As a Technical Operations Lead, your typical day includes monitoring and maintaining IT systems, coordinating incident resolution, delegating tasks to your operations team, and ensuring seamless service delivery. You'll often collaborate with development, security, and support teams to troubleshoot issues and implement process improvements. This role also involves analyzing system performance, managing change requests, and conducting team meetings to align on project goals. Staying proactive and organized is key to managing multiple priorities and maintaining system reliability.

What are the key skills and qualifications needed to thrive in the Technical Operations Lead position, and why are they important?

To thrive as a Technical Operations Lead, you need expertise in IT infrastructure, systems administration, team leadership, and problem-solving, often backed by a degree in computer science or a related field. Familiarity with tools such as cloud platforms (AWS, Azure), monitoring systems, and ITIL or similar operational frameworks is commonly required. Strong communication, project management, and conflict resolution skills help you effectively guide teams and coordinate with cross-functional partners. These qualifications are vital for ensuring operational efficiency, minimizing downtime, and leading teams through complex technical challenges.

What jobs make around $100,000 a year?

For a Technical Operations Lead, salaries around $100,000 are common in roles such as senior IT managers, cloud infrastructure managers, and cybersecurity managers. These positions typically require strong technical skills, certifications, and experience managing complex systems or teams. Salary ranges can vary based on industry, location, and company size.

What does an operations lead do?

An operations lead oversees and coordinates daily business activities to ensure efficiency and productivity. They manage teams, implement processes, and monitor performance metrics, often using tools like project management software. Strong leadership, communication, and problem-solving skills are essential for this role.
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Technical Operations Lead jobs near you
Infographic showing various Technical Operations Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Head of Technical Operations

eMed LLC

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Head of Technical Operations
Miami Headquarters
eMed is transforming healthcare through technology, diagnostics, and enterprise wellness solutions. As we continue to scale nationally, we're looking for an operational leader who thrives on building systems, creating structure, and delivering exceptional customer experiences.
As the Head of Technical Operations, you'll own the operational journey after the sale-leading customer implementations, technical operations, onboarding, service delivery, and long-term customer success. You'll partner closely with our commercial, product, engineering, and clinical teams to build scalable processes that ensure every customer launches successfully and continues to realize value throughout their partnership with eMed.
This is a highly cross-functional executive leadership role focused on operational excellence, customer satisfaction, and building the infrastructure needed to support eMed's next stage of growth.
WHAT YOU'LL DO
  • Lead all customer implementations, onboarding, and operational delivery to ensure successful, on-time go-lives
  • Build scalable implementation methodologies, project management standards, and customer onboarding frameworks
  • Own the technical path to implementation by partnering with Product, Engineering, Clinical Operations, and Customer Support
  • Develop and maintain standardized operating procedures (SOPs) across implementation, integrations, customer support, and service delivery
  • Build and lead the Customer Success organization, driving customer adoption, satisfaction, retention, and long-term partnership growth
  • Monitor customer health metrics, operational KPIs, and implementation performance while proactively addressing risks
  • Establish scalable customer support processes that grow alongside the business
  • Partner closely with the Head of GTM Operations to ensure seamless transitions from sales to implementation and ongoing customer success
  • Drive continuous improvement initiatives across customer-facing operations to improve efficiency, quality, and scalability
  • Build and mentor high-performing operational teams while fostering a culture of accountability, execution, and customer obsession
QUALIFICATIONS
Required
  • 8+ years of leadership experience in operations, implementation, customer success, service delivery, or related functions
  • Proven success leading customer-facing operational teams within high-growth organizations
  • Strong experience building scalable operational processes, SOPs, and implementation frameworks from the ground up
  • Demonstrated ability to lead complex cross-functional initiatives involving Product, Engineering, Clinical Operations, Commercial, and Customer Support
  • Excellent project management, organizational, and executive communication skills
  • Strong analytical mindset with experience using operational metrics to drive business decisions
Preferred
  • Experience in healthcare, digital health, diagnostics, or enterprise SaaS environments
  • Familiarity with customer success platforms, implementation project management tools, and CRM systems
  • Experience working alongside GTM Operations, Revenue Operations, or Commercial leadership in a high-growth organization
  • Proven track record scaling operations through periods of rapid company growth
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401(k) with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short-Term & Long-Term Disability
  • Training & Development
  • Catered Breakfast & Lunch Daily, Snacks
  • Wellness Resources

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