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Technical Operations Lead Jobs in Florida (NOW HIRING)

Wow

Lead Commercial Technical Operations

Tampa, FL

The Opportunity We're seeking a highly skilled Lead Commercial Technical Operations professional to serve as the senior technical resource for a 24/7 operations team supporting WOW! Business ...

Autonomi Robotics

Operations Lead

Orlando, FL · On-site

As our operations lead, you'll be the person who makes the fleet run. You'll lead a small field ... Technical background comfortable with hardware troubleshooting * Experience with robotics ...

Autonomi Robotics

Operations Lead

Orlando, FL · On-site

As our operations lead, you'll be the person who makes the fleet run. You'll lead a small field ... Technical background - comfortable with hardware troubleshooting * Experience with robotics ...

eMed LLC

Head of Technical Operations

Miami, FL · On-site

Lead all customer implementations, onboarding, and operational delivery to ensure successful, on ... Own the technical path to implementation by partnering with Product, Engineering, Clinical ...

Holland America Group

VP, Technical Operations

Miami, FL · On-site

The VP of Technical Operations will serve as a key strategic and operational leader to support the ... Lead the strategic development and execution of major drydock projects, including scope development ...

ManTech

Data Operations Lead

Tampa, FL

The Data Operations Lead will leverage their strong technical background and knowledge to support the Sponsor's digital projects and data-driven missions, to include managing agile development ...

ManTech International

Data Operations Lead

Tampa, FL · On-site

The Data Operations Lead will leverage their strong technical background and knowledge to support the Sponsor's digital projects and data-driven missions, to include managing agile development ...

Career Renew

Revenue Operations Lead

Miami, FL · Remote

$90K - $160K/yr

We're a small, fast-moving, technical team building essential infrastructure that superintelligence ... About this role We are looking for a Revenue Operations Lead with 3+ years of experience to own the ...

MicroTech

Network Operations Lead

Orlando, FL · On-site

Provides technical guidance for directing and monitoring information systems operations. Plans ... The Network Operations Team Lead will also schedule and direct activities to resolve hardware and ...

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All JobsTechnical Operations Lead JobsTechnical Operations Lead Jobs in Florida

Technical Operations Lead information

See Florida salary details

$22.4K

$116.8K

$153.9K

How much do technical operations lead jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical operations lead in Florida is $116,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,700.00 and $153,200.00 per year, depending on experience, location, and employer.

What does a Technical Operations Lead do?

A Technical Operations Lead is responsible for overseeing the technical infrastructure, workflows, and operational processes within a company. They ensure system reliability, optimize performance, and troubleshoot technical issues to maintain seamless operations. This role involves coordinating with cross-functional teams, implementing process improvements, and supporting technology deployments. Strong problem-solving skills, technical expertise, and leadership abilities are essential for success in this position.

What does a technical operations lead do?

A technical operations lead manages and oversees the technical processes, systems, and infrastructure within an organization. They coordinate between engineering, IT, and support teams to ensure smooth operations, often utilizing tools like monitoring software and automation scripts, and may require certifications in relevant technical fields. Their role involves troubleshooting, process optimization, and ensuring system reliability and security.

What are the typical daily responsibilities of a Technical Operations Lead?

As a Technical Operations Lead, your typical day includes monitoring and maintaining IT systems, coordinating incident resolution, delegating tasks to your operations team, and ensuring seamless service delivery. You'll often collaborate with development, security, and support teams to troubleshoot issues and implement process improvements. This role also involves analyzing system performance, managing change requests, and conducting team meetings to align on project goals. Staying proactive and organized is key to managing multiple priorities and maintaining system reliability.

What are the key skills and qualifications needed to thrive in the Technical Operations Lead position, and why are they important?

To thrive as a Technical Operations Lead, you need expertise in IT infrastructure, systems administration, team leadership, and problem-solving, often backed by a degree in computer science or a related field. Familiarity with tools such as cloud platforms (AWS, Azure), monitoring systems, and ITIL or similar operational frameworks is commonly required. Strong communication, project management, and conflict resolution skills help you effectively guide teams and coordinate with cross-functional partners. These qualifications are vital for ensuring operational efficiency, minimizing downtime, and leading teams through complex technical challenges.

What jobs make around $100,000 a year?

For a Technical Operations Lead, salaries around $100,000 are common in roles such as senior IT managers, cloud infrastructure managers, and cybersecurity managers. These positions typically require strong technical skills, certifications, and experience managing complex systems or teams. Salary ranges can vary based on industry, location, and company size.

What does an operations lead do?

An operations lead oversees and coordinates daily business activities to ensure efficiency and productivity. They manage teams, implement processes, and monitor performance metrics, often using tools like project management software. Strong leadership, communication, and problem-solving skills are essential for this role.
What are popular job titles related to Technical Operations Lead jobs in Florida? For Technical Operations Lead jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Operations Lead jobs in Florida look for? The top searched job categories for Technical Operations Lead jobs in Florida are:
Technical Operations Lead jobs near you
Infographic showing various Technical Operations Lead job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $116,838 per year, or $56.2 per hour.

Lead Commercial Technical Operations

Wideopenwest

Tampa, FL • On-site

Full-time

Posted 5 days ago

Job description

The Opportunity
We're seeking a highly skilled Lead Commercial Technical Operations professional to serve as the senior technical resource for a 24/7 operations team supporting WOW! Business customers across SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center environments.
In this role, you'll provide technical leadership, mentor Tier 2 team members, coordinate real-time operational activities, and serve as the primary technical escalation point before Supervisor engagement. You'll play a critical role in strengthening Tier 2 capabilities through coaching, knowledge sharing, and hands-on leadership while helping ensure exceptional service delivery for our commercial customers.
This is an outstanding opportunity for a technical leader who enjoys mentoring others, solving complex networking challenges, and driving operational excellence in a fast-paced Network Operations environment.
What You'll Do
Technical Leadership & Shift Operations
Serve as the senior technical resource and operational leader during your assigned shift.
Responsibilities include:
  • Serving as the shift and floor lead by providing:
    • Real-time queue oversight
    • Workload balancing
    • Coverage recommendations
  • Acting as the first internal escalation point for Tier 2 agents before Supervisor engagement, formalizing the Tier 2 → Tier 3 → Engineering escalation path
  • Representing the team during Priority 1 (P1) and Priority 2 (P2) incidents, including:
    • Bridge participation
    • Communication leadership
    • Coordination with Engineering teams
  • Reinforcing Supervisor-established standards related to:
    • Schedule adherence
    • Ticket quality
    • Documentation standards

Coaching, Mentorship & Team Development
Help elevate the technical capabilities of the team through continuous coaching and knowledge sharing.
Responsibilities include:
  • Delivering:
    • Side-by-side coaching
    • Ticket reviews
    • Call reviews
    • Targeted skill-gap remediation
  • Leading:
    • Shift huddles
    • Technical training sessions
    • Readiness initiatives for new products, features, and process updates
  • Owning team-facing knowledge management, including:
    • Runbooks
    • Knowledge Base articles
    • Technical tips
    • Post-incident lessons learned
  • Providing performance feedback to Supervisors regarding:
    • Coaching opportunities
    • Individual readiness
    • Career advancement recommendations

Advanced Technical Support
Serve as the team's Subject Matter Expert (SME) across the WOW! Business portfolio.
Responsibilities include:
  • Supporting all WOW! Business:
    • Voice services
    • Video services
    • Data products
  • Handling the most complex customer trouble tickets
  • Modeling effective troubleshooting techniques while actively transferring knowledge to teammates
  • Providing advanced OSI model-based diagnosis, troubleshooting, consulting, and coordination for customer-impacting issues
  • Coordinating issue resolution among:
    • Customers
    • Network Administrators
    • Vendors
    • Field Technicians
    • Service Providers
    • Internal WOW! teams

Data Center Operations
Support mission-critical Data Center operations by:
  • Monitoring critical infrastructure systems, including:
    • Physical Security
    • Power
    • HVAC
  • Providing Hands and Feet support when required
  • Maintaining documentation and security for customer equipment and packages received and shipped through Data Centers
  • Following all Ticket Management and Data Center operational policies and procedures

Product Support & Documentation
Responsibilities include:
  • Documenting technical issues and resolutions within company ticketing and billing systems
  • Assisting with the testing, certification, implementation, and support of new WOW! Business products
  • Performing additional duties as assigned

What You'll Bring
Minimum Education & Experience
  • High School Diploma or equivalent required
  • Associate's degree or higher in:
    • Information Technology
    • Computer Science
    • Telecommunications
    • Related technical field preferred
  • Four years of telecommunications or related technical support experience within:
    • Network Operations Centers
    • Systems Administration
    • IT Operations

Skills & Abilities for Success
Technical Leadership
  • Demonstrated experience mentoring, coaching, or serving in an informal technical leadership role
  • Proven ability to lead through influence without formal supervisory authority

Certifications
One or more industry-recognized certifications required at hire or within 12 months of entering the role, including:
  • Network+
  • CCENT
  • CCNA
  • SIP School

-or equivalent training in:
  • IPv4 / IPv6
  • VoIP
  • SIP technologies

Networking & Telecommunications Expertise
Strong understanding of:
  • Internet protocols
  • Networking fundamentals
  • Routers
  • Switches
  • IP subnetting

Working knowledge of:
  • WAN
  • LAN
  • VLAN
  • VPN troubleshooting

Preferred experience with:
  • RF Signals
  • HFC Networks

Familiarity with:
  • Local, long-distance, and toll-free telephony
  • LNP Porting
  • LIBD
  • PAC
  • VoIP
  • Customer Premise Equipment (CPE)
  • Telephony features

Technical Skills
  • Strong analytical and troubleshooting abilities
  • Excellent organizational skills
  • Ability to utilize CLI across networking platforms to investigate service-impacting events
  • Proficiency with:
    • Microsoft Office applications
    • Internet software
    • Email systems
  • Ability to quickly learn billing platforms and online support tools

Communication & Collaboration
  • Excellent verbal communication and active listening skills
  • Ability to effectively guide customers and teammates through complex troubleshooting scenarios
  • Comfortable collaborating across multiple technical disciplines during critical service events

Work Environment
  • Ability to multitask and perform effectively in a fast-paced operations environment
  • Ability to work scheduled shifts within a 24/7 operational environment
  • Ability to participate in on-call rotations as designated by management

Physical Demands & Working Conditions
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Regularly required to talk and hear
  • Required to use hands for typing, handling objects, and paperwork
  • Required to use close vision and maintain focus
  • Required to occasionally carry equipment and climb ladders
  • Required to sit, stand, bend at the knees and waist, and walk

Why Join Us?
As the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply