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Tech Connect Chat Support Jobs in Raleigh, NC (NOW HIRING)

NoGigiddy

Customer Success Specialist

Raleigh, NC · Remote

$16 - $22/hr

... to-5. We connect our community with real earning opportunities -- remote jobs, surveys, gig ... you\'ll support our community with fast, helpful, and genuine responses across email, chat, and ...

Carimus

IT Intern (Raleigh, NC)

Raleigh, NC · On-site

$14.50 - $19.50/hr

... and connect to their audience on an emotional level. We take a human-centered approach both ... To help support our growth, we are looking for an IT Intern to support our employees with ...

Varsity Tutors

Cursor Tutor

Durham, NC · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Varsity Tutors

Cursor Tutor

Raleigh, NC · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Varsity Tutors

Cursor Tutor

Chapel Hill, NC · Remote

$40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

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All JobsTech Connect Chat Support JobsTech Connect Chat Support Jobs in Raleigh, NC

Tech Connect Chat Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do tech connect chat support jobs pay per year?

As of Jun 22, 2026, the average yearly pay for tech connect chat support in Raleigh, NC is $42,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $45,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are popular job titles related to Tech Connect Chat Support jobs in Raleigh, NC? For Tech Connect Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Raleigh, NC look for? The top searched job categories for Tech Connect Chat Support jobs in Raleigh, NC are:
Tech Connect Chat Support jobs near you
Associate Customer Support Analyst, New Grad

Associate Customer Support Analyst, New Grad

IXL Learning

Raleigh, NC

Other

Posted 2 days ago

Job description

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications.
In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services.
This position requires you to be in our Raleigh, NC, area office. We encourage new college graduates to apply including the class of 2026.
WHAT YOU'LL BE DOING

  • Develop and maintain a high level of product expertise
  • Use your product expertise to identify customer needs and help customers with best practice use of IXL's software
  • Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
  • Troubleshoot issues and provide expert solutions and workarounds
  • Analyze and replicate software issues to assist in the creation of bug reports
  • Create and maintain product documentation for internal teams and customers
  • Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
WHAT WE'RE LOOKING FOR
  • BA/BS degree required
  • Some experience in a customer facing role in a corporate setting is preferred
  • Teaching/tutoring experience is a plus
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Energetic, positive person who works well independently and with a team
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Passion for improving education through technology!
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
  • 1 in 4 students in the United States uses IXL.com
  • Rosetta Stone provides an immersive learning experience for 25 languages
  • Wyzant is the nation's largest community of tutors, covering 300+ subjects
  • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

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