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Tech Connect Chat Support Jobs in Raleigh, NC (NOW HIRING)

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end ... As an all-in-one engagement and communications platform, their mission is to connect government ...

Bertelsmann

Support Associate

Morrisville, NC · On-site

$16 - $20.50/hr

... Tech * Onsite 321 Coffee Shop providing free coffee and pastries to employees As a Support ... chat, email, web, and social media. At the heart of our mission, you'll play a crucial role in ...

Artech Information System LLC

Desktop Support Level 1

Cary, NC · On-site

$18.75 - $23.75/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

At ServiceTrade, you'll build technology that matters - for your career, your team, and the ... chat, web sessions, and phone calls). Maintain the help desk ticketing system, proactively ...

Comsult Connect

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

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All JobsTech Connect Chat Support JobsTech Connect Chat Support Jobs in Raleigh, NC

Tech Connect Chat Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do tech connect chat support jobs pay per year?

As of Jun 22, 2026, the average yearly pay for tech connect chat support in Raleigh, NC is $42,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $45,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are popular job titles related to Tech Connect Chat Support jobs in Raleigh, NC? For Tech Connect Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Raleigh, NC look for? The top searched job categories for Tech Connect Chat Support jobs in Raleigh, NC are:
Tech Connect Chat Support jobs near you

Customer Support Manager

HirexHire

Raleigh, NC • Remote

Full-time

Posted 3 days ago

Job description


ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Raleigh, NC HQ (Remote)

Industry: Government Technology (SaaS)

Company Size: 50+

What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking a Customer Support Manager to lead and scale their Technical Support function within a fast-paced SaaS environment. This role combines team leadership, operational ownership, and hands-on technical support, serving as the primary escalation point for complex customer issues while partnering closely with Product and Engineering to improve workflows, support operations, and overall customer experience.

WHAT YOU WILL DO

  • Lead the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management.

  • Own support KPIs and drive improvements across response times, resolution quality, operational efficiency, and customer satisfaction.

  • Serve as the primary escalation point for complex technical issues involving integrations, workflows, configurations, and date-related troubleshooting.

  • Partner closely with Product and Engineering teams to prioritize issues and resolve customer-impacting problems.

  • Manage and optimize support operations within Intercom or similar support platforms, including reporting, automation, and AI-powered initiatives.

  • Analyze support trends and operational data to identify process improvements and scalable support practices.

  • Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions.

  • Help scale the support organization and customer support model to support enterprise and high-touch customer environments.

  • Operate effectively in a hands-on player/coach environment while balancing leadership responsibilities with direct customer support involvement.

WHAT YOU WILL NEED

  • 5+ years experience in Technical Support, Customer Support, or related SaaS support environments.

  • Prior experience managing or leading customer support teams within a high-growth SaaS environment.

  • Strong understanding of support operations, ticket management workflows, and KPI ownership.

  • Experience troubleshooting complex technical issues involving integrations, workflows, configurations, or data-related scenarios.

  • Proven ability to collaborate effectively with Product and Engineering teams on escalations and issue resolution.

  • Hands-on experience with Intercom or similar support and ticketing platforms.

  • Familiarity with AI-powered customer support tools and automation workflows.

  • Strong analytical, organizational, and problem-solving skills in fast-paced environments.

  • Excellent communication skills with the ability to engage technical and non-technical stakeholders.

  • Calm, customer-focused, and solutions-oriented approach during high-priority situations.

  • Experience supporting enterprise or high-touch customer environments is preferred.

  • GovTech or adjacent industry experience is a plus, but not required.