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Tech Connect Chat Support Jobs in Raleigh, NC (NOW HIRING)

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

At ServiceTrade, you'll build technology that matters - for your career, your team, and the ... chat, web sessions, and phone calls). Maintain the help desk ticketing system, proactively ...

Dell

Lab Support Senior Engineer

Durham, NC · On-site

Our teams design and develop the hardware and software that connect infrastructure, accelerate ... Ours rewrite them.Within ISG, innovation isn't just about creating new technology- it's about ...

New

Manpower Group

Recruiter - IT

Raleigh, NC · On-site

Use your network and our technology to identify and connect with diverse candidates looking for ... Support Case • Communicates Effectively • Understands Talent About Us Experis ® is a global ...

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All JobsTech Connect Chat Support JobsTech Connect Chat Support Jobs in Raleigh, NC

Tech Connect Chat Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do tech connect chat support jobs pay per year?

As of Jul 14, 2026, the average yearly pay for tech connect chat support in Raleigh, NC is $42,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $45,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are popular job titles related to Tech Connect Chat Support jobs in Raleigh, NC? For Tech Connect Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Raleigh, NC look for? The top searched job categories for Tech Connect Chat Support jobs in Raleigh, NC are:
Tech Connect Chat Support jobs near you
Consumer Care Representative - Contractor

Consumer Care Representative - Contractor

Align Technology, Inc.

Morrisville, NC

$14.50 - $18.75/hr

Contractor

Re-posted 11 hours ago

Job description

This role is ideal for someone with analytical and technical skills who can accurately pull reports, merge complex data sets, and manage detailed data entry using Microsoft Excel and other MS Office tools. The ability to handle large data volumes with precision and efficiency is critical. This is a data-first role, where your primary responsibility is ensuring reporting accuracy and consistency to support business operations.
In addition, the Concierge Representative will provide secondary support through direct consumer engagement-answering inbound calls, handling email and chat inquiries, and supporting consumers and customers. While communication with consumers is important, it is a smaller portion of this role compared to the reporting and data functions.
  • Accurately pull, organize, and merge reports using Microsoft Excel; manage complex data entry projects with precision.
  • Maintain consistency and accuracy in data tracking, including identifying and resolving discrepancies.
  • Monitor and analyze data trends; provide insights to internal stakeholders.
  • Identify and suggest improvements to enhance support processes and reporting workflows.
  • Work with team members to develop and implement initiatives that drive success.
  • Consistently meet or exceed set quality and productivity metrics.
  • Provide secondary support through outbound and inbound call campaigns to connect doctors and patients.
  • Convert prospects into valid consumers through effective communication when needed.
  • Capture and respond to consumer inquiries regarding products and services across phone, email, and chat.
  • Adapt to evolving departmental processes and responsibilities.
  • Comply with all safety policies, practices, and procedures.
  • Perform other duties as assigned.
  • Minimum 5 years of customer service or operations experience preferred.
  • Minimum 2 years of experience in the healthcare industry preferred.
  • Bachelor's degree or equivalent experience preferred.
  • Experience with call centers or telesales is helpful but not the primary focus of the role.
Skills:
  • Advanced proficiency in Microsoft Excel (e.g., data merging, pivot tables, VLOOKUP, advanced formulas).
  • Strong accuracy in pulling, reconciling, and entering data across multiple systems.
  • High attention to detail and efficiency with error-free data entry.
  • Proficiency in all MS Office programs (Outlook, Word, Excel).
  • Strong analytical thinking and problem-solving skills.
  • Professional communication skills for occasional consumer interaction.
  • Experience with Salesforce CRM preferred.
Communication & Collaboration:
  • Ability to effectively interact with internal stakeholders and cross-functional teams.
  • Self-starter who can manage independent work while contributing to collaborative initiatives.
Languages:
  • Highly proficient in spoken and written English with the ability to adjust tone and language as needed.

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