Task Force Operations Manager Jobs (NOW HIRING)

The role partners closely with Regional Operations Managers and property teams to elevate both hotel operations and food & beverage performance while reinforcing Lark's standards of hospitality. Assignments vary in length and location, offering the opportunity to experience a diverse collection of independent hotels while making an immediate and meaningful impact across the organization.
Overview:
This role is a perfect fit for someone who chose hospitality for the opportunity to travel and tap into their sense of adventure. This dynamic role involves a focus on day-to-day operational excellence and the great balance of being able to tap into some of your expertise and strengths in a project based capacity. The right candidate for this role operates with integrity, asks great questions, is down to get their hands dirty and works hard to build trust quickly. This position provides training, support, and resources to the assigned department and closely coordinates and communicates with the Management team from supporting departments on business volume, schedules, etc. The Task Force Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The Task Force Manager develops and/or maintains all hotel operations consistent with Lark Hotels values and standards. This role will be structured as a series of assignments which could last from a few days to multiple months on property based on the needs of the respective businesses. Travel could be 70-85%.
General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must exercise good judgment and discretion, display practical problem-solving skills, and provide excellent customer service. Additionally, he/she must be able to multi-task, maintain composure under pressure, and display high professionalism, integrity, and follow-through.
We expect our employees to approach their work with passion and enthusiasm and pay attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values.
Our Values embody:

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and "come as you are" spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

Additional Information:
You must be legally authorized to work in the United States to apply for this position. You must complete the I-9 form within the first three days of employment.
Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is a critical function in employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
• Communicating effectively, both verbally and in writing (i.e., use appropriate language and display proper tone, attitude, and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment. All employees must follow the safety policies.
• Performing the job duties as described. (Reasonable accommodations will be considered when accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor or Human Resources)

Expectations of all "Nest" Employees:

• Be polite, courteous, and helpful to all guests, vendors, and coworkers. Display a positive "can do" attitude while maintaining a high level of professionalism consistent with company values.
• Comply with all hotel policies and procedures, such as the Employee Handbook, Conduct Policy, Safety Policy, etc.
• Report work-related injuries immediately to your manager no matter how minor. (Fraud, Dishonesty, and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Begin work on time (follow call-out policy), wear appropriate work attire and have neat appearance.
• Complete work promptly and meet productivity standards/expectations.
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
• Use technology effectively to maximize productivity and efficiency
• Embrace change, innovation, and creativity
• Perform additional duties as assigned.

Job Duties (add specific job duties):

• Arrive at a property with an assigned agenda, and act quickly to effect that agenda
• At times, be ready to step into any department and support the daily operations
• In some scenarios, fill in for property leadership during leadership transitions or during new project transitions
• Communicate to Lark leadership about observations, suggestions for improvement, or concerns with operational practices or staffing
• Support new projects/new technology/new procedure onboarding
• Act as a change management expert, supporting teams and individuals through concerns and questions in order to maintain stability and overall profitability of the operation you are supporting

Skills Required
Leadership Skills:
Ability to effectively lead, motivate, mentor, coach & counsel others to perform well (including appropriate documentation.)
People Skills:
Deliver hospitable service that is attentive, friendly, and courteous; ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.
Communication Skills:
Ability to communicate effectively both verbally and in writing. (Strong writing skills - spelling, punctuation, grammar.)
Problem-Solving & Analytical Skills:
Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve. Identify, recommend, and implement best practices.
Judgment & Discretion:
Appropriately manage confidential and sensitive information; maintain confidentiality.
Organizational & Time Management Skills:
Ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision.
Attention to Detail:
Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.
Computer skills/ Technology:
Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment.
Experience / Education:

• 3+ years of hospitality experience
• Ability to work at the line level up to a management level in multiple departments (Front Desk, Restaurants, Housekeeping, Kitchen, Maintenance)
• Hotel or Restaurant opening experience a plus
• Self-motivated and the ability to work and travel independently
• Ability to gain confidence from coworkers quickly and lead others confidently
• People-facing role, with the ability to work through difficult conversations and conflict

A combination of education, training and experience that provides the requisite knowledge, skills, and abilities necessary to successfully perform the essential job functions of the position will be considered.
Performance Measurement:
Productivity; Attendance; Ability to work effectively with others; On-going feedback from supervisor, team members and others with whom you work with.
Physical Demands:
The majority of work is performed in a hotel environment. This position is physically demanding, requiring extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. This position requires frequent travel to hotels, which may require long periods of standing, walking, sitting, and flying; therefore, you must be able to physically meet the demands of traveling. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.