System Development Manager Jobs (NOW HIRING)

The Amazon Dedicated Cloud (ADC) Region Reliability team is searching for a talented, detail-oriented Systems Development Manager (SysDM) to support AWS activities in US ADC regions supporting the Department of Defense and Intelligence Community.
A SysDM will work to solve service-centric technical and business problems, devise strategy, and facilitate technology solutions that may not yet be defined. They will deliver independently, with limited guidance, across cross-functional initiatives. Additionally, individuals must act as force multipliers, understand escalation, and find a path forward in difficult situations

The role also necessitates understanding security risks caused by technical complexity, and being able to make trade-offs between short-term and long-term needs.
From Day 1, SysDMs are given ownership of a distributed team of engineers responsible for the operational health services in secure, air-gapped cloud environments. You'll own the team's roadmap, from hiring and developing talent, to defining automation strategy, to ensuring your services meet or exceed their availability and performance targets. You won't wait for direction; you'll assess the landscape, identify the highest-impact opportunities, and start driving results.
On a day-to-day basis, you will lead your team through a mix of operational and strategic work

That means triaging and resolving service issues, driving root cause analysis to prevent repeat incidents, and building the dashboards and metrics that keep your team ahead of problems rather than reacting to them. You'll partner with service teams and program managers to support new region builds and feature launches, ensuring operational readiness before go-live. You'll also spend meaningful time on your people, coaching engineers, removing blockers, shaping career paths, and building a team culture grounded in ownership and continuous improvement.
This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance

The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
Lead, hire, develop, and retain a team of engineers supporting services in secure, air-gapped AWS ADC regions;
- Own your team's operational roadmap, working backwards from customer problems to define priorities, scope work, and deliver results;
- Drive operational excellence through automation, metrics, and process improvements that reduce manual toil and enable the team to scale;
- Triage and resolve service issues, lead root cause analysis, and implement preventative fixes so problems do not repeat;
- Partner with service teams, program managers, and cross-functional stakeholders to support new region builds, feature launches, and service parity across ADC regions;
- Identify and manage technical and operational risks, clearly communicating trade-offs and mitigation strategies to stakeholders;
- Track and report your team's progress using metrics that capture customer impact, SLA compliance, and system health.
A day in the life
RRE Line managers manage a team of Region Reliability Engineers. A typical day includes working with the team in the SCIF assigning and unblocking workflows, working with partner teams to drive manual task reduction through automation, drive root cause analysis for complex issues, and ensure team SLAs are consistently being met. You will mentor and grow your team, and drive strategic initiatives to generate efficiencies across operational practices

About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.