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Switchboard Operator Jobs in Wisconsin (NOW HIRING)

Ascension

Lead Switchboard Operator

Glendale, WI

$19.73/hr

What additional preferences we're seeking 5+ years Switchboard Operator experience required Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all ...

New

Ascension

Lead Switchboard Operator

Glendale, WI · On-site

$14 - $17.75/hr

What additional requirements you'll need 5+ years Switchboard Operator experience required Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system ...

Ascension

Switchboard Operator

Glendale, WI

$18.31/hr

Your future role at a glance Location: Glendale, WI Facility: AW Glendale Corporate Office Department: Telecommunications Schedule: Full Time | Evening Shift Life at Ascension: Where purpose meets ...

Ascension

Switchboard Operator

Glendale, WI

$14 - $17.75/hr

Your future role at a glance Location: Glendale, WI Facility: AW Glendale Corporate Office Department: Telecommunications Schedule: Full Time | Evening Shift How you'll make an impact in this role ...

Ascension

Switchboard Operator

Glendale, WI

$18.31/hr

Your future role at a glance Location: Glendale, WI Facility: AW Glendale Corporate Office Department: Telecommunications Schedule: Full Time | Evening Shift Life at Ascension: Where purpose meets ...

Ascension

Switchboard Operator

Appleton, WI

$18.31/hr

Your future role at a glance Location: Appleton, WI Facility: St. Elizabeth Hospital Department: Telecommunications Schedule: Day and Evening Shift | PRN Life at Ascension: Where purpose meets ...

Ascension

Switchboard Operator

Appleton, WI

$14.75 - $18.50/hr

Your future role at a glance Location: Appleton, WI Facility: St. Elizabeth Hospital Department: Telecommunications Schedule: Part-Time | Evening Shift How you'll make an impact in this role

Ascension

Switchboard Operator

Glendale, WI

$14 - $17.75/hr

Your future role at a glance Location: Glendale, WI Facility: AW Glendale Corporate Office Department: Telecommunications Schedule: Full Time | Evening Shift How you'll make an impact in this role ...

Ascension

Switchboard Operator

Appleton, WI · On-site

$14.75 - $18.50/hr

Your future role at a glance Location: Appleton, WI Facility: St. Elizabeth Hospital Department: Telecommunications Schedule: Day and Evening Shift | PRN How you'll make an impact in this role

Ascension

Switchboard Operator

Appleton, WI

$18.31/hr

Your future role at a glance Location: Appleton, WI Facility: St. Elizabeth Hospital Department: Telecommunications Schedule: Part-Time | Evening Shift Life at Ascension: Where purpose meets ...

Ewald Automotive Group LLC

Cashier

Oconomowoc, WI · On-site

$16 - $18/hr

Serve as backup to the switchboard operator when needed * Maintain a clean and professional work environment * Perform other duties as assigned What We're Looking For: * Strong attention to detail ...

Sanford Health

Patient Access Representative - PT

Weston, WI · On-site

$15.25 - $19.50/hr

Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties may include preparation and ...

Sanford Health

Patient Access Representative - FT

Wausau, WI · On-site

$18.50 - $23.50/hr

Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties may include preparation and ...

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All JobsSwitchboard Operator JobsSwitchboard Operator Jobs in Wisconsin

Switchboard Operator information

See Wisconsin salary details

$8

$16

$24

How much do switchboard operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for switchboard operator in Wisconsin is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.46 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
More about Switchboard Operator jobs

What are the most commonly searched types of Switchboard Operator jobs in Wisconsin?

The most popular types of Switchboard Operator jobs in Wisconsin are:

What job categories do people searching Switchboard Operator jobs in Wisconsin look for?

The top searched job categories for Switchboard Operator jobs in Wisconsin are:

What cities in Wisconsin are hiring for Switchboard Operator jobs?

Cities in Wisconsin with the most Switchboard Operator job openings:

What are popular job titles related to Switchboard Operator jobs in WI?

For Switchboard Operator jobs in WI, the most frequently searched job titles are:

Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Wisconsin as of August 2026, with employment types broken down into 48% Full Time, 50% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,167 per year, or $16.9 per hour.

Lead Switchboard Operator

Ascension

Glendale, WI

$19.73/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Ascension Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 1,045 frontline employees who took The Breakroom Quiz

422nd of 896 rated healthcare providers

Job description

Your future role at a glance 

Location: Glendale, WI

Facility: AW Glendale Corporate Office

Department/Specialty: Telecommunications

Schedule: Day Shift | Evening Shift


Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.


Benefits that help you thrive
  • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
  • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
  • Time to recharge: pro-rated paid time off (PTO) and holidays
  • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
  • Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
  • Family support: parental leave, adoption assistance and family benefits
  • Other benefits: optional legal and pet insurance, transportation savings and more


How you’ll make an impact in this role

Lead assigned staff in performing activities or tasks relating to the switchboard.

  • Serve as a technical or functional resource. Monitor and report compliance with policies and/or procedures.
  • Oversee training of assigned associates. May provide input in the review and evaluation of staff performance.
  • Respond to and refers problems and complaints raised by patients, staff, or visitors to the appropriate area.
  • May lead or coordinate shift operations of assigned activities, resources, and/or associates.

What minimum requirements you’ll need

Education:

  • High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required.
    • Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.

What additional preferences we're seeking

5+ years Switchboard Operator experience required


Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

What Ascension Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Ascension

Sourced by ZipRecruiter

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Industry

Health care and social assistance and outpatient health care

Company size

10,000+ Employees

Headquarters location

St. Louis, MO, US

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