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Switchboard Operator Jobs in Virginia (NOW HIRING)

Friendship Retirement Community

Concierge

Salem, VA · On-site

$15 - $19.25/hr

The Switchboard Operator is responsible for answering and directing all incoming calls to the facility. This position facilitates communication for staff, residents and visitors. Looking for weekend ...

KBR

Watch Operator - Intermediate

Chantilly, VA

$125K - $153K/yr

Watch Operator - Intermediate Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Innovation At Work

Call Center Representative

Hampton, VA · On-site

$15.75 - $19.75/hr

Switchboard Operator Essential Duties & Responsibilities (included but not limited to): The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise ...

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All JobsSwitchboard Operator JobsSwitchboard Operator Jobs in Virginia

Switchboard Operator information

See Virginia salary details

$8

$16

$24

How much do switchboard operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for switchboard operator in Virginia is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Virginia as of August 2026, with employment types broken down into 41% Full Time, 57% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,542 per year, or $16.6 per hour.

Concierge

Friendship Retirement Community

Salem, VA • On-site

$15 - $19.25/hr

Full-time

Re-posted 18 days ago

Job description

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer's and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.
Friendship is looking for a Concierge / Switchboard Operator to join our Friendship Richfield Campus in Salem, VA. The Switchboard Operator is responsible for answering and directing all incoming calls to the facility. This position facilitates communication for staff, residents and visitors. Looking for weekend coverage and some weekday mornings and evenings.
Shift:
  • 24-48 hours per week
  • Must be able to work 2:45pm-11:15pm and 10:45pm-7:15am
  • Must have weekend availability

Roles & Responsibilities:
  • Answer all incoming calls courteously and in a timely fashion; ensure all calls are directed correctly
  • Support daily customer service operations and activities (greet all incoming persons, direct all visitors and vendors to appropriate areas)
  • Maintain a daily log of events for each shift as well as the building maintenance log
  • Follow procedures and protocols in the event of an emergency
  • Full and complete knowledge of Fire Drill, Bomb Threat, Hostage Plan, Workplace Violence, and Severe Weather policies and procedures
  • Awareness of location and purpose for SDS binders as well as CUT OFF book
  • Answer all incoming calls courteously and in a timely fashion; ensures all calls are directed correctly
  • Performs basic administrative functions to include mail sorting & distribution to employees and residents

Qualifications:
  • High School Diploma or GED required
  • 6 months Customer Service experience preferred
  • Must possess basic computer skills and be familiar with basic office equipment
  • Must possess excellent phone/communication skills
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

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