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Switchboard Operator Jobs in Virginia (NOW HIRING)

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Switchboard Operator information

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How much do switchboard operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for switchboard operator in Virginia is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Virginia as of September 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,542 per year, or $16.6 per hour.

Part-Time Switchboard Operator (7:00 AM-3:00 PM / 3:00 PM-11:00 PM)

Hampton, VA • On-site

Innovation At Work Inc
See more jobs at Innovation At Work Incexternal

$14.50 - $18.25/hr

Part-time

Re-posted 27 days ago

Key responsibilities

  • Receive and answer incoming telephone calls in a courteous, professional, and timely manner.

  • Transfer calls accurately to the appropriate departments, clinics, physicians, or staff members.

  • Operate telephone console systems and paging systems, and initiate emergency communications and overhead paging procedures as required.

Job description

Description

SWITCHBOARD OPERATOR (PART-TIME)

  • Shift 1: 7:00 AM - 3:00 PM (Part-Time) 
  • Shift 2: 3:00 PM - 11:00 PM (Part-Time)

Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Part-Time Switchboard Operators to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link for patients, visitors, clinical staff, and medical providers by managing incoming calls and ensuring timely, accurate routing and response.

The successful candidate will provide exceptional customer service while maintaining performance standards and supporting critical communication functions in a healthcare environment.


Essential Duties and Responsibilities
  • Receive and answer incoming telephone calls in a courteous, professional, and timely manner. 
  • Transfer calls accurately to the appropriate departments, clinics, physicians, or staff members. 
  • Conduct warm transfers when required to ensure successful connection of callers. 
  • Provide general and specific information regarding hospital services, clinic locations, and medical center operations. 
  • Operate telephone console systems and paging systems. 
  • Initiate emergency communications and overhead paging procedures as required. 
  • Process and respond to emergency situations including: 
    • Code Blue notifications 
    • Fire drills 
    • Emergency alerts 
    • Disaster notifications 
    • Threat calls 
    • Suicidal caller protocols 
  • Maintain and utilize current on-call rosters and department directories. 
  • Assist healthcare providers and staff with paging and notification procedures. 
  • Maintain operational logs and records including: 
    • Unusual Event Logs 
    • Telephone Trouble Reports 
    • Code Blue/Cardiac Arrest Logs 
    • Daily operational documentation 
  • Follow approved scripts and communication procedures. 
  • Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security protocols. 
  • Demonstrate professionalism and excellent telephone etiquette at all times. 
  • Work collaboratively with supervisors and team members to ensure uninterrupted switchboard operations. 
  • Perform other related duties as assigned.

Requirements

Required Qualifications

  • High school diploma or GED required. 
  • Minimum one (1) year of customer service, call center, switchboard, healthcare administrative support, or related experience preferred. 
  • Ability to communicate clearly and professionally in English. 
  • Strong verbal communication and interpersonal skills. 
  • Ability to operate multiple telephone lines and computer systems simultaneously. 
  • Ability to remain calm and effective in stressful or emergency situations. 
  • Strong attention to detail and organizational skills. 
  • Ability to maintain confidentiality and protect sensitive information. 
  • Ability to work independently with minimal supervision. 
  • Basic computer proficiency in: 
    • Microsoft Word 
    • Microsoft Outlook 
    • Internet-based applications 
    • Data entry systems 
Additional Requirements
  • Must successfully complete required background investigation and fingerprinting requirements. 
  • Must complete all required VA security and privacy training. 
  • Must wear required identification badges while on duty. 
  • Must be able to work assigned shifts, including weekends and holidays if needed. 
  • Must be able to sit for extended periods and use a computer and telephone equipment throughout the shift. 
  • Must maintain a professional appearance and demeanor.


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