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Support Manager Jobs in Remote, OR (NOW HIRING)

Hertz

Manager Trainee

North Bend, OR · On-site

$17/hr

Support achievement of location sales goals * Deliver excellent customer experience to contribute to high customer service scores * Learn and apply sales techniques and CRM best practices

Del Taco

Shift Manager

Roseburg, OR · On-site

$14.25 - $18.25/hr

Supports General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.

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Support Manager information

See Remote, OR salary details

$22.5K

$67.8K

$120.9K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Remote, OR is $67,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Remote, OR?

The most popular types of Support jobs in Remote, OR are:

What job categories do people searching Support Manager jobs in Remote, OR look for?

The top searched job categories for Support Manager jobs in Remote, OR are:

What cities near Remote, OR are hiring for Support Manager jobs?

Cities near Remote, OR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $67,832 per year, or $32.6 per hour.

Manager Trainee

North Bend, OR • On-site

Hertz
See more jobs at Hertzexternal

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

Job description


A Day in the Life:
Hertz Local Edition (HLE) is focused on delivering flexible, local rental solutions to a wide range of customers outside of our airport hubs. Our team is built on leadership, service, and operational excellence. If you're ready to take charge and grow your career in a fast-paced environment, you've cruised to the right spot.
We're hiring a Manager Trainee to support location performance, develop leadership skills, and prepare for promotion to Branch Manager in as little as 12-18 months. This role is ideal for someone who thrives in a fast-paced environment and is eager to learn all aspects of our business.
The starting wage for this position is $17.00 per hour
What You'll Do:
  • Sales & Customer Service
    • Support achievement of location sales goals
    • Deliver excellent customer experience to contribute to high customer service scores
    • Learn and apply sales techniques and CRM best practices
  • Operations & Fleet Management
    • Gain hands-on experience in fleet logistics and inventory control
    • Assist with store operations and compliance
  • Vehicle and Facility Care
    • Support team with miscellaneous task including but not limited to cleaning and preparing vehicles for customers, lot management, and customer service assistance
  • Finance & Administration
    • Learn finance processes and support deal completion
    • Understand reporting, documentation, and business metrics
  • Leadership Development
    • Shadow and support management in daily operations
    • Build skills in team leadership, scheduling, and performance coaching
    • Prepare for future leadership roles through structured training
    • Learn how role contributes to/impacts the overall financial wellbeing of the company

What We're Looking For:
  • Must be 20 years of age or older
  • High School Diploma or equivalent required
  • Valid driver's license
  • Strong computer and multitasking skills
  • Excellent written and verbal communication
  • Self-motivated, adaptable, and eager to grow
  • Exceptional time management skills
  • Flexible scheduling including nights, weekends, and holidays as needed
  • Ability to thrive in a fast-paced environment
  • Presentable attire
  • Experience working in a professional environment

What You'll Get:
  • Competitive pay
  • Discount on Hertz Rentals
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more

About Us
We put Safety First, no compromises, because protecting our people and communities drives every choice we make. We Do the Right Thing, showing integrity and respect in every interaction. We encourage open dialogue and Debate With Respect, knowing diverse perspectives make us stronger; once a decision is made, we move forward together with conviction. We Own It, act like owners, and Drive Results with accountability, innovation, and continuous improvement. Here, you'll join a team that moves with purpose, collaborates with trust, and is committed to excellence in everything we do.
#Zip
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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