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Support Manager Jobs in Remote, OR (NOW HIRING)

RISE INC FAMILY

Direct Support Professional

Roseburg, OR · On-site

$24/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

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Support Manager information

See Remote, OR salary details

$22.5K

$67.8K

$120.9K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Remote, OR is $67,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Remote, OR?

The most popular types of Support jobs in Remote, OR are:

What cities near Remote, OR are hiring for Support Manager jobs?

Cities near Remote, OR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $67,832 per year, or $32.6 per hour.

Direct Support Professional

RISE INC FAMILY

Roseburg, OR • On-site

$24/hr

Part-time

Re-posted 7 days ago

RISE Services rating

5.0

Company rating: 5.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports.
Our mission is to create opportunities for and with people. This encompasses not only individuals and families for whom we provide services and supports to, but also employees and stakeholders. We believe in the individuals, families and employees who are part of our organization and that opportunities can and should be created through all of our actions.
We are seeking Direct Support Professionals who are passionate about working with individuals with disabilities. This includes but not limited to: assisting people with daily living, hygiene, meal prep, mobility, and behavioral supports. We have openings to work in a variety of capacities and settings, including residential homes, day programs and supporting those in the community or in their own home.
Essential Functions:
  • Provide assistance to people receiving support through the implementation of the RISE Mission, Vision, and Values.
  • Demonstrate respect and promote choice.
  • Promote the rights of people receiving support and contribute to an environment that is free of abuse, neglect and/or exploitation.
  • Follow clients plan to achieve desired outcomes and provide supports as indicated.
  • Keeping required electronic and paper documentation including data tracking, completing Incident Reports/General Incident Reports (IRs/GERs), and clocking time) and shift notes in compliance with Electronic Visit Verification (EVV through DCI)
  • Assist people (as applicable to the person) with the following supports:
    • Daily living
    • Hygiene
    • Intimate care
    • Mobility
    • Encouraging relationships
    • Accessing their community, provide/arrange transportation
    • Therapeutic objectives
    • Skill development
    • Communication
    • Behavioral supports to include redirecting and/or physically supporting people using approved techniques
    • Adequate supervision
    • Medication and medical issues when indicated. Shall follow medical protocols and doctors orders and implement specialized interventions for dealing with unique health needs as required
    • Other needs of the person as identified by the team
  • Communicate status of supports and other issues/problems as needed with supervisor
  • Act as an appropriate role model and support people in using appropriate language, dress, table manners, respect, and other behavior as needed.
  • Ensure that individuals health and safety are maintained.
  • Quickly and effectively respond to emergency situations and natural disasters such as fire, application of First Aid, CPR, approved medical protocols, behavior intervention, etc.
  • Providing care for individuals receiving support and meeting minimum supervision levels
  • Attend staff meetings and other mandatory training as required by RISE
  • Plan and implement meaningful activities that promote skill development for people receiving support.
  • Other duties as assigned

Qualifications:
  • Must have verbal and written communication skills adequate to the specific job.
  • Must be at least eighteen (18) years of age
  • Approved Background Clearance Application, through the Office of Licensing annually
  • Specific language abilities (other than English) may be required
  • Reliable transportation to the work site and for transporting people, if applicable.
  • Access to a telephone
  • Must be able to meet minimum training requirements and complete renewals as assigned (ex: Oregon Intervention Systems, CPR, and First Aid classes)
  • If required to transport clients, must maintain a valid Driver's License, acceptable driving record, and current auto insurance that meet minimum requirements if personal vehicle is used for transport. Must be at 21 years of age, if required to drive a RISE vehicle.

Why RISE?
We truly believe that where you work matters- our employees make a positive difference in our clients lives every day and in turn, our clients bring sunshine to gloomy days.
Perks:
  • Competitive hourly rate
  • Flexible schedules
  • On site- hands on human service experience
  • Paid for training
  • Rewarding!
  • Referral Bonus Program

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org
(c) US mail
(d) Dedicated phone 1-866-242-2714: DISABILITY ACCOMMODATION REQUESTS ONLY
RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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