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Support Manager Jobs in Remote, OR (NOW HIRING)

Skyward

Direct Support Professional (DSP)

Roseburg, OR · On-site

$14.25 - $17.50/hr

Behavior Management: * Support residents in managing challenging behaviors through positive behavior support strategies outlined in their Functional Assessment, Behavioral Support Plan and/or ISP.

UCAN CAP

On-Call Shelter Support Specialist

Roseburg, OR · On-site

$22/hr

Shelter Support Specialists play an important role in the provision of Navigation Center shelter ... manage time efficiently; make decisions independently; use initiative and judgment in carrying out ...

Skyward

Direct Support Professional (DSP)

Roseburg, OR · On-site

$15.25 - $18.50/hr

Behavior Management: * Support residents in managing challenging behaviors through positive behavior support strategies outlined in their Functional Assessment, Behavioral Support Plan and/or ISP.

Skyward LLC

Direct Support Professional (DSP)

Roseburg, OR · On-site

$15.25 - $18.50/hr

Behavior Management: * Support residents in managing challenging behaviors through positive behavior support strategies outlined in their Functional Assessment, Behavioral Support Plan and/or ISP.

Skyward

Direct Support Professional (DSP)

Roseburg, OR · On-site

$15.25 - $18.50/hr

Behavior Management: * Support residents in managing challenging behaviors through positive behavior support strategies outlined in their Functional Assessment, Behavioral Support Plan and/or ISP.

Mirantis

Openstack Technical Support Engineer

OR · On-site

This role focuses on advanced troubleshooting, incident response, and problem management for one of ... Provide high-tier support for critical product issues escalated by peers or management, including ...

Mirantis

Openstack Technical Support Engineer

OR · On-site +1

This role focuses on advanced troubleshooting, incident response, and problem management for one of ... Provide high-tier support for critical product issues escalated by peers or management, including ...

Almost Family

Direct Support Professional DSP

Roseburg, OR · On-site

$20 - $24/hr

Direct Support Professional (DSP) - Part-time with Full time potential Location: Douglas County, OR ... management * Encourage and model life skills and independence * Promote positive self-esteem and ...

AGFA

Customer Support Analyst , Tier 1

OR · On-site +1

Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams. * Attend Agfa product-training, underlying technologies courses and ...

Agfa

Customer Support Analyst , Tier 1

OR · Remote

Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams. * Attend Agfa product-training, underlying technologies courses and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Remote, OR

Support Manager information

See Remote, OR salary details

$22.5K

$67.8K

$120.9K

How much do support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for support manager in Remote, OR is $67,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Remote, OR? The most popular types of Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Support Manager jobs? Cities near Remote, OR with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Remote, OR as of May 2026, with employment types broken down into 85% Full Time, 8% Part Time, 1% Temporary, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,832 per year, or $32.6 per hour.
Direct Support Professional (DSP)

Direct Support Professional (DSP)

Skyward

Roseburg, OR • On-site

$14.25 - $17.50/hr

Full-time

Posted 23 days ago

Job description

Description:

Job Description and Duties – Direct Support Professional (DSP)

Department: Residential

Shift (Substitute Caregiver and Floater): Varies


Residential Overview:

The Direct Support Professional (DSP) provides individualized care and support to individuals with Intellectual and Developmental Disabilities (I/DD) receiving residential services from Skyward. The DSP's primary role is to assist residents in achieving greater independence, improving life skills, promoting social inclusion, and ensuring their safety, health, and well-being.

Key Responsibilities:

Direct Support and Care:

  • Provide hands-on assistance to individuals with I/DD in daily living activities such as personal hygiene, grooming, dressing, and mobility.
  • Assist with medication administration as prescribed and in accordance with Skyward protocols and Oregon Administrative Rules (OARs).
  • Support residents with meal planning, preparation, and feeding, ensuring dietary restrictions and preferences are respected.
  • Encourage and assist with recreational, social, and community-based activities to promote active engagement and socialization.
  • Monitor residents for changes in behavior, physical health, or mental well-being and report any concerns to supervisory staff.

Person-Centered Support:

  • Implement individualized support plans (ISPs) in collaboration with residents, their families, and their Service Coordinators.
  • Assist residents in achieving personal goals and objectives outlined in their ISPs.
  • Encourage independence and self-advocacy by teaching life skills such as communication, decision-making, and problem-solving.
  • Respect individual preferences, dignity, and privacy at all times.
  • Provide emotional and social support, fostering positive relationships with residents, their families, and other staff members.

Health and Safety:

  • Ensure a safe, clean, and secure environment for all residents by performing regular cleaning and health & safety checks.
  • Assist in the implementation of safety protocols, including emergency preparedness, fire drills, and first aid.
  • Support residents with mobility challenges and ensure accessibility within the facility.
  • Monitor residents’ health and well-being, reporting any changes or concerns to a supervisor.

Documentation and Reporting:

  • Maintain accurate, timely, and confidential records of services provided, including daily logs, incident reports, and progress notes.

Collaboration and Teamwork:

  • Work collaboratively with other DSPs, healthcare professionals, and Skyward staff to ensure comprehensive care.
  • Assist with training and mentoring new staff members, providing guidance and sharing knowledge.
  • Participate in ongoing professional development and attend training sessions as required by the facility and OARs.

Behavior Management:

  • Support residents in managing challenging behaviors through positive behavior support strategies outlined in their Functional Assessment, Behavioral
    Support Plan and/or ISP.
  • Implement behavior support plans as outlined by Skyward and OARs.
  • Foster an environment that promotes respect, kindness, and inclusion, helping residents to build trust and a sense of security.

Physical Demands:

  • Ability to lift and carry up to 50 pounds, assist with transferring residents, and perform other physical tasks as needed.
  • Ability to bend, squat, stand for extended periods, and assist residents with mobility.
  • Must be able to respond to emergency situations and manage crisis situations effectively


Requirements:
  • Be able to pass a background check annually
  • Obtain CPR/First Aid certification within the first 90 days of employment
  • Clean driving history
  • Drug free workplace
  • Must have verbal and written communication skills adequate to the specific job