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Support Manager Jobs in Remote, OR (NOW HIRING)

Almost Family

Direct Support Professional

Roseburg, OR · On-site

$20 - $23/hr

... management • Complete and adhere to all required documentation Requirements • 18 years of age or older • 1+ years experience providing support for an I/DD individual and/or family member • ...

RISE INC

Direct Support Professional

Roseburg, OR

$24/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

RISE INC FAMILY

Direct Support Professional

Roseburg, OR · On-site

$24/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

UCAN CAP

On-Call Shelter Support Specialist

Roseburg, OR · On-site

$22/hr

Shelter Support Specialists play an important role in the provision of Navigation Center shelter ... manage time efficiently; make decisions independently; use initiative and judgment in carrying out ...

Almost Family

Direct Support Professional DSP

Roseburg, OR · On-site

$20 - $24/hr

Direct Support Professional (DSP) - Part-time with Full time potential Location: Douglas County, OR ... management * Encourage and model life skills and independence * Promote positive self-esteem and ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Remote, OR

Support Manager information

See Remote, OR salary details

$22.5K

$67.8K

$120.9K

How much do support manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for support manager in Remote, OR is $67,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $90,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Remote, OR? The most popular types of Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Support Manager jobs? Cities near Remote, OR with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Remote, OR as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,832 per year, or $32.6 per hour.

Direct Support Professional

Almost Family - Roseburg

Roseburg, OR

$20 - $23/hr

Other

Medical, Dental, Retirement, PTO

Posted 2 days ago

Job description

Job Summary
We are looking for a reliable, compassionate, and caring Direct Support Professional (DSP) to join the Almost Family - Central Oregon team. This role is a part-time job opportunity located in Southern Oregon with a pay range of $20 to $23 per hour, paid biweekly. As a DSP, you will work closely with individuals who require physical, mental, and/or emotional assistance to complete ADL's (activities of daily living), develop life skills, and foster independence. This is an opportunity to make a real difference in the lives of others.
Compensation & Benefits
Compensation: $20 to $23 per hour, paid biweekly
Benefits:

  • Hiring Bonus
  • Referral bonus
  • PTO
  • Health Insurance
  • 24/7 On Call Assistance. No Answering Service!
  • Flexible Schedules
  • Paid Training
  • Roth IRA Retirement Plan
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: Roseburg, Winston, Sutherlin and surrounding areas through Douglas County and Coos County.  
Responsibilities
• Provide help with activities of daily living including but not limited to: physical and emotional support, integrated healthcare recommendations and support, behavioral interventions, and communication support
• Adhere to established protocols and client goals
• Provide transportation for appointments and daily activities
• Develop and maintain client relationships and foster positive self-esteem
• Live the company mission of providing individualized care to each of our clients
• Provide assistance with general housekeeping and home management
• Complete and adhere to all required documentation
Requirements

• 18 years of age or older

• 1+ years experience providing support for an I/DD individual and/or family member

• Knowledge and understanding of disabilities

• Ability to maintain strict confidentiality

• Compassionate, caring, and patient attitude

• Clear criminal background check

• Have a valid drivers license, active auto insurance, and a good working vehicle

• Ability to work independently and as part of a team


EEOC Statement
Almost Family - Central Oregon is an Equal Employment Opportunity employer and provides equal employment opportunity to all qualified individuals regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, genetic or disability status.

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