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Support Manager Jobs in Kansas (NOW HIRING)

Mosaic

Direct Support Supervisor DS042-KS04

Liberal, KS · On-site

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Surepoint Group

Inside Sales and Support

Atwood, KS · On-site

Inside Sales & Support Manager Inside Sales This person will be responsible for configuring application and control systems to meet customers' needs. The representative will interact with the ...

Surepoint Group

Inside Sales and Support

Atwood, KS · On-site

Inside Sales & Support Manager Inside Sales This person will be responsible for configuring application and control systems to meet customers' needs. The representative will interact with the ...

Tata Consultancy Service Limited

EUC Lead

Kansas City, KS · On-site

$80K - $90K/yr

Team Leadership • Manage onsite Deskside Engineers and Field Support resources. • Coordinate with offshore Service Desk and EUC teams for seamless support coverage. • Drive workforce planning ...

Paris Baguette

Assistant General Manager

Wichita, KS · On-site

AsAssistant General Manager you will support HR functions of the stores by helping with hiring, getting newpackets ready for new hires, etc. Along with helping with the general duties of keeping ...

Ihop

Assistant General Manager

Wichita, KS · On-site

AsAssistant General Manager you will support HR functions of the stores by helping with hiring, getting newpackets ready for new hires, etc. Along with helping with the general duties of keeping ...

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Support Manager information

See Kansas salary details

$20.1K

$60.6K

$107.9K

How much do support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support manager in Kansas is $60,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $81,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Kansas?

The most popular types of Support jobs in Kansas are:

What are popular job titles related to Support Manager jobs in Kansas?

For Support Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Kansas look for?

The top searched job categories for Support Manager jobs in Kansas are:

What cities in Kansas are hiring for Support Manager jobs?

Cities in Kansas with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $60,556 per year, or $29.1 per hour.

Manager Application Development & Support

Topeka, KS • On-site

Blue Cross and Blue Shield of Kansas
Insurance Services • 1 - 5K employees
Learn more about Blue Cross and Blue Shield of Kansasexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
Why Join Us?
  • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

  • Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire

  • Professional Growth Opportunities: Advance your career with ongoing training and development programs.

  • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.

  • Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.

  • Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks
  • Base compensation is only one component of your competitive Total Rewards package

  • Incentive pay program (EPIP)

  • Health/Vision/Dental insurance

  • 6 weeks paid parental leave for new mothers and fathers

  • Fertility/Adoption assistance

  • 2 weeks paid caregiver leave

  • 401(k) plan matching up to 5%

  • Tuition reimbursement

  • Health & fitness benefits, discounts and resources

Job Summary
The Manager of Application Development leads a team of developers and technical
professionals responsible for designing, developing, and supporting enterprise applications in a dynamic health insurance environment. This role ensures alignment with strategic business objectives, technology standards, and compliance requirements. The manager partners with business units, product teams, and IT leadership to deliver secure, scalable, and innovative solutions that improve member and provider experiences.
"This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy."
What you'll do
  • Oversee full software development lifecycle (SDLC) for health insurance systems, including enrollment, claims, provider networks, and customer portals.

  • Lead application modernization efforts, including cloud migration or refactoring monolithic systems into microservices.

  • Collaborate with business and product teams to understand requirements and translate them into technical solutions.

  • Ensure adherence to regulatory and security standards (e.g., HIPAA, HITRUST).

  • Drive adoption of best practices in coding, testing, DevOps, and Agile delivery.

  • Manage resource allocation, project timelines, and development budgets.

  • Evaluate and implement new tools, technologies, and architectures to optimize application performance.

  • Coordinate with infrastructure, data, and cybersecurity teams to ensure system integrity and scalability.

  • Resolve complex technical issues and lead root cause analysis to prevent recurrence.

  • Regularly influence, update and report to senior IT leadership and business stakeholders; Influence cross-functional stakeholders, including product, compliance, and operations teams.

  • Accountable for performance monitoring, policy enforcement, termination process, disciplinary action, hiring, compliance and team development. Maintaining accurate records of all hiring, firing and disciplinary action.

What you need
Knowledge/Skills/Abilities
  • Strong understanding of healthcare systems and regulatory compliance (HIPAA, CMS, etc.).

  • Proficiency in modern development frameworks (e.g., .NET, Java, Angular, React) and database technologies (SQL, NoSQL).

  • Experience with API integration, microservices, and cloud platforms (e.g., Azure, AWS).

  • Demonstrated leadership in Agile methodologies, including Scrum or SAFe.

  • Ability to manage multiple projects and prioritize in a fast-paced environment.

  • Strong analytical skills to drive data-based decision-making, problem-solving and critical-thinking with a solution-oriented mindset and focus on business outcomes.

  • Effective communication and interpersonal skills across technical and non-technical audiences.

  • Experience in application security and vulnerability remediation.

  • Familiarity with DevOps tools (CI/CD pipelines, source control, automated testing).

  • Business acumen in payer operations such as claims processing, EDI, or member engagement systems.

Education and Experience:
  • Bachelor's degree in Computer Science, Information Systems, or related field preferred

  • Requires at least 10 years of experience in Information Technology and Services. At least 7 years of this experience must have been within Application Development and Support and three years of this experience must have been in a supervisory position.

  • Experience in the health insurance or healthcare technology sector is strongly preferred.

  • Demonstrated experience leading large-scale digital transformation initiatives and enterprise modernization programs is preferred.

  • Experience modernizing enterprise platforms such as Salesforce, Pega, SAP, or other enterprise SaaS/commercial platforms is preferred.

  • Product management or product-oriented technology leadership experience is preferred.

  • Experience working in startup, innovation, or high-growth environments with a strong bias for action, rapid execution, and continuous learning is preferred.

  • Experience leading cross-functional teams through organizational change, technology transformation, and modernization initiatives is highly desirable.

  • Experience leveraging Artificial Intelligence, automation, and modern software engineering practices to improve developer productivity, accelerate software delivery, and drive business outcomes is preferred.

Physical Requirements:
  • Must be able to lift to 15 pounds at times (e.g., laptop, equipment).

  • Prolonged periods of sitting at a desk and working on a computer.

Compensation
$135,440 - $169,300
Exempt Grade 19
  • Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

Our Commitment to Connection and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.

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